broken phone while traveling in USA

[oceanspraygarde]

A phone I bought 8 months ago ( supposedly under warrenty)is not working and I am out of the country.  What do I do now?

[BKNS27]

@oceanspraygarde 

That is disappointing that your phone stopped working.

Did you drop it? Is will not be under warranty if you accidentally dropped the phone or with water damage.

If this is the case, if might be better to bring your phone into a cell repair shop to get a diagnosis and the cost of the repair.

If it just died for no reason, it will be under warranty and contact a CS_Agent to get approval to have it repaired or replaced.

[Meow]

Talk to the agent so they are aware your phone is not working anymore. So at least they have date when you reported it.

Wait until you get back to Canada to proceed with return/replacement. I would not mail it now...

[darlicious]

@oceanspraygarde 

Contact customer support to start your warranty claim. Usually the phone is brought to the nearest telus store for repair and a loaner phone while awaiting repair. Arrange with a trusted friend or family member to ship the phone to them so they can bring it in for repair.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech · Accepted solution]

@oceanspraygarde   You have one year warranty and PM will likely as you to bring to a shop for repair. However, for sure those shops are in Canada

You can still open a ticket with PM Support and see what they say.  Not sure if you can mail in your broken phone but I doubt they will mail back the phone overseas.  Try to open the ticket and ask. 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there