11-26-2021 07:56 AM - edited 01-04-2022 05:06 AM
i just received my visa statement and i have been charged twice on nov 10 for 23.00 and 25.30 Why? and how does it get reversed?
11-26-2021 11:46 AM
sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,
or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
them can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck...
11-26-2021 10:25 AM
@feck Can you login to My Account and check the Transaction History?
https://selfserve.publicmobile.ca/Overview/payment/Payment-History/
Select Last 30 days and click Search so it gives you a clear look of what are charged on the last 30 days.
Do you see the 2 charges , any chance you can post a screenshot?
Also, did you activate around Oct 11 and do you recall if you got issue during activation and you have to re-try the activation?
A situation for some users is that they saw an error during activation and through the activation didn't go through. They went ahead and try again. The result of this would be 2 accounts were activated. The real one and an "ghost" account.
But no worry, you can open ticket with PM and have them to confirm. Any overcharge can be reversed back to the account for next renewal or refunded (but it could take 2 weeks or more)
11-26-2021 08:28 AM - edited 11-26-2021 08:43 AM
@feck wrote:i just received my visa statement and i have been charged twice on nov 10 for 23.00 and 25.30 Why? and how does it get reversed?
Check the transaction history in your PM account to see if there are 2 payments showing. If one is wrong, contact CS for review/credit via:
Edit: The previous post mentions
That's not correct. If you've been wrongly charged, prepaid or not, you'll be entitled to a refund or credit to your account.
11-26-2021 08:28 AM
PM is prepaid so no guarantee of a refund but you can submit a ticket to a CSA.
Here’s when and how to contact our Customer Support Agents: