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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22071 Views
  • 181 replies
  • 24 Bravos

Usage reporting issues

Is there a specific forum for issues with the usage reports and general issues with the new 'mobile friendly ' interface? I am having serious problems just extracting my daily data usage.  Yes I may be able to download a spreadsheet file, but the fil...

BIGRICK by Good Citizen / Bon Citoyen
  • 235 Views
  • 3 replies
  • 1 Bravos

Resolved! Text message public mobile error 0

My phone recently broke so I bought a Samsung galaxy A03s I inserted my Sim and I can call and receive calls I can receive texts but every text I send fails and says Public Mobile error 0 if anyone can help I'd really appreciate it.

Corinaagal by Good Citizen / Bon Citoyen
  • 3664 Views
  • 13 replies
  • 0 Bravos

Resolved! SMS from Public Mobile says I used Data but I didn't!

Hello, So today starts a new set of data. This morning I received a SMS message saying I used 75% of my data which is wrong because today is my new month. I look at my account and it say zero data. Why did I receive a message from Public Mobile sayin...

NinaM_775 by Great Neighbour / Super Voisin
  • 186 Views
  • 2 replies
  • 0 Bravos

Resolved! $55 Student Plan for 20GB per Month

Hello Community, May be going back to school in the fall and have been considering PM's new plan offers. Currently on the $25/month am interested in the $55/month for 20GB for students.  How do I sign up as an existing customer there is no switch pla...

Eliza5 by Model Citizen / Citoyen Modèle
  • 11041 Views
  • 19 replies
  • 0 Bravos

Resolved! I can’t login to my account.

I can’t login to my account.I’ve tried to reset the password a thousand times, it didn’t work.Help me.@CS_Agent 

joanna1219 by Great Neighbour / Super Voisin
  • 524 Views
  • 2 replies
  • 0 Bravos

LTE on can't search or connect

My phone is a Samsung A70. LTE is on, I have bars and appear to be connected. If I search for anything with LTE on (wifi off) a page will attempt to load. I went as far as retesting my phone and still no change. I even tried different search engines,...

Shanedix1313 by Good Citizen / Bon Citoyen
  • 318 Views
  • 6 replies
  • 0 Bravos

Resolved! $25 referral ($5 for 5 months)

About $25 referral ($5 for 5 months). If I have two friends A and B. I shared my unique code to A. I and A both get once $25 referral ($5 for 5 months). How about B friend? He also used my unique code and does he get regular 10 dollar credit or $25 r...

Mindy208 by Great Citizen / Super Citoyen
  • 630 Views
  • 11 replies
  • 0 Bravos

Resolved! Nano Sim Card

Bought a new phone and it requires a Nano Sim Card, no public mobile kiosk in Prince George and not offered online..

waynecole by Great Neighbour / Super Voisin
  • 371 Views
  • 4 replies
  • 0 Bravos

Payment through PayPal Xoom

I paid on my account through Xoom/PayPal on Aug 16 but they sent the money to Telus.   How do I get in credited to Public Mobile?

Resolved! Sim card

It's going on 3 months since I ordered and paid for a sim card. When exactly am I supposed to receive it  

Kushnation by Great Neighbour / Super Voisin
  • 259 Views
  • 4 replies
  • 0 Bravos

Resolved! Missed incoming calls do not show? (Android)

Hi all, I switched to PM 2 months ago, and I seem to notice the incoming calls I miss do not show in my history or as notifications. My phone is always on silent or vibration mode, so I do miss calls pretty often, but I used to be abke to see who cal...

Jaujo by Great Neighbour / Super Voisin
  • 378 Views
  • 4 replies
  • 0 Bravos

Resolved! Not receiving incoming calls

Hi,I transferred my phone to public mobile 24 hours ago and I’m still not receiving any calls nor any text messages. I’m wondering what I should do because I turned off airplane mode and made sure I’m not on do not disturb.Thank you!

youfar1 by Great Neighbour / Super Voisin
  • 363 Views
  • 4 replies
  • 0 Bravos

Resolved! Where is my Bonus Data

Hello, when I signed up I received a 5GM monthly bonus data,  Since the recent upgrade I can not find this and the other bonus data that I signed up for over the years. Can this bonus data be reinstated. Thanks Elvis 778-xxx-yyyy Phone number edited ...

elvisdutra by Great Neighbour / Super Voisin
  • 678 Views
  • 11 replies
  • 0 Bravos

Resolved! Replacement SIM Card

Does anyone know how to obtain a replacement Public SIM card?  I went to a couple of retailers who used to sell them (London Drugs and Wal Mart) and neither of them have the cards anymore.  I also don't see anywhere in my account to order a replaceme...

radioguy by Good Citizen / Bon Citoyen
  • 565 Views
  • 9 replies
  • 0 Bravos

Resolved! Creating account

How come i cant create an account without putting in credit card information?? I don't have a credit card.. i have a top up card in my hand, and a new sim card in my phone .. Also there's no place to type in top up card pin # anywhere.. SO FRUSTRATED...

stndrdy2 by Great Neighbour / Super Voisin
  • 763 Views
  • 14 replies
  • 0 Bravos

New 20 GB $55 plan on PM.

4G speeds! Pretty good for Public Mobile customers! $55 20 GB. Advertised as a student plan but is open to everyone. Tempted! 

LeePublic by Deputy Mayor / Adjoint au Maire
  • 981 Views
  • 14 replies
  • 4 Bravos

Resolved! Activate credit card

Hi, I'm trying to activate a new SIM card and neither of my credit cards will work.  I don't live in an apartment.  Can't do it!

jbocking by Great Neighbour / Super Voisin
  • 392 Views
  • 7 replies
  • 0 Bravos

Resolved! Account locked

Hi there, My account is locked. I waited more than 3hrs to reset password but does not work.Email is correct and you guys send me a codes but I could not access it to make my payment.email xxxxx@xxxxxxxx. Please send me a link to reset password so I ...

jccor by Great Neighbour / Super Voisin
  • 253 Views
  • 3 replies
  • 0 Bravos

Resolved! The issues of rewards and discount

Hello, I’m new in the online community, I’ve got some puzzling questions recently. My mom and I had both set up the auto payment after registered, but only I’ve got 2-dollar reduced and my mom haven’t. And I used to refer someone I know to Public Mob...

QG1 by Great Neighbour / Super Voisin
  • 354 Views
  • 4 replies
  • 0 Bravos

Resolved! New email

I would like to change the email associated with this account 

Janedb by Great Neighbour / Super Voisin
  • 242 Views
  • 5 replies
  • 0 Bravos

Resolved! $25 referral ($5 for 5 months)

Hello, I have two accounts in PM, mine and my kid.  I got an Email from PM as below, .“Refer-a-friend so you and your friend can save $25. For a limited time, we will give you and your friend a $5 credit every 30 days for up to five months as long as...

Mindy208 by Great Citizen / Super Citoyen
  • 897 Views
  • 12 replies
  • 0 Bravos

Resolved! Question about texting

I have the $15 plan and was wondering if I can text to the United states on that plan without extra cost?   Also what about if someone from the US texts me is there an extra charge?

carlynn by Good Citizen / Bon Citoyen
  • 261 Views
  • 5 replies
  • 0 Bravos

Resolved! password reset not working

hello. I tried to reset my password, all seemed good. went to login, didn't recognize new password. maxxed out login attempts. Please help. Thanks.

pjminns by Great Neighbour / Super Voisin
  • 694 Views
  • 6 replies
  • 2 Bravos

Phone not working for months now

I have not been able to send or receive calls on my phone (Pixel 6) for several months now, though text and data work normally. Text - works normallyData - works normallyOutgoing calls - does nothing, the phone hangs up without ringing after about 30...

atiredman by Good Citizen / Bon Citoyen
  • 836 Views
  • 16 replies
  • 0 Bravos

Resolved! sim card locked

i cannot send text messages as it says sim card is locked and looking for 4 digit number which i dont know

Stephmcg by Great Neighbour / Super Voisin
  • 243 Views
  • 2 replies
  • 0 Bravos
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