Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
UPDATE! I FOUND ANOTHER POST ADDRESSING THIS ISSUE. THANKS ALLHow can I access my cellular utility bill? It is not enough to see my history of payment. I need a utility bill with my name and address on it as proof that I am me and I live where I clai...
Hi, I recently purchased an iPhone without realizing it’s locked to a certain sim company. Can public mobile help me unlock the iphone or will I need to change my carrier in order for the phone to work? The phone is locked to AT£T A2111 CDMA GSM. Hel...
Hi I just port over my landline and it cancelled my current internet and landline phone. Is there a way of putting a pause on the port over so I can wait till the new internet provider sends out a new modem?
I activated a new SIM card yesterday evening with Public Mobile. I took a temporary number to make sure all went through okay. I then did the phone number transfer… I filled the form out, but one part was iffy. The “first name” is where I had the pro...
Hi,I changed the plan but they charged me twice please let me know
Does the 300 International Long Distance Minutes include calling from Canada to monaco?
How to return my phone
Hey guys there use to be a list of phones that work with public but I can’t find it now. Any idea where it is? Thanks
My plan renewed today and I am supposed to have 100 calling minutes but when I log in to my online account it states all my minutes have been used when in fact I did not use any. Any ideas why this would be happening?
new number not work
It's been 2 weeks without service. First it was any service, now 2 weeks later its outbound issues. But taking money works great. Is anyone able yo fix my issue or should I be switching?Does not work in other phones and have done updates and restarts...
Can not phone because it says “no service” on the phone screen. I have checked my account it is alive and up to dateMy other phone has no problems and I can use it all the time Any ideas? Need to get it fixed asap since my wife is using the phone.
Hi there, I used to have 8.5 GB at 3G Speed and it was not enough for me! I upgraded to 10GB at 4G Speed and it was the same thing it was done one week a head my next payment. Any recomendationThank you
I am attempting to port my pub mob number to my new telus phone / plan. Telus has sent several requests for port approval, i receive the sms port approval request from pub mob and respond but the number has not been ported after several attempts / d...
nonsense posting
Hello, Today I bought a $20 Public Mobile gift card from a local Shoppers drug mart, however, I couldn't find the 12 digit number voucher on the receipt. I asked the cashier and she couldn't find the number either. She said that there's no number sho...
Today was a presentation of the iPhones 14 and seems like they will only have e-sims. So we won't be able to use it while on PM. Hence, are there any updates/new regarding this? Thanks.
i am going out of town and dont need the phone anymore how do i stop my plan?
I have a 25$ 3G network plan. When I pay for the U.S. add-on, and I go to the U.S. it does not work. Given that the U.S. no longer has 3G and have upgraded to 4G and 5G, will the U.S. roaming add on ever work with a Public Mobile 3G plan? Or Any Plan...
How do i know my $15 plan has unlimited incoming calls included? i check on my current plan status, it has all the $15plan feature, except the unlimited call feature, who should I connt
I just added the necessary funds to my account to use the US Talk and Text. After choosing the package nothing happens and I receive a receipt specifically showing its been paid. The dashboard dials in my account don't reset or anything and I cannot ...
When I bought the SIM card, I was asked to pay the first month charge.When I activated the SIM card, I entered my credit card information and charged again. Could you please help me.
I've tried to change my plan to the new $45/mo 4G plan twice now. The first time I tried was in July, then again in August. It doesn't appear that the change has stuck in either case. My web portal still shows my old 3G plan with data usage that does...
Hey I am trying to change my email on my account but it keeps on asking me to put the numbers if my new SIM card. I haven’t changed any SIM cards at all. I just need to change the email address
Purchased a 10-day roaming add-on on Saturday for my trip to NY from Toronto until this coming Friday, September 9th. The moment I purchased it, it worked! I could text back and forth with my cousin from her NY house to her NY house. (I was downstair...
I wanted to transfer from Fido to public Mobile and missed the text ,could you help me, thanks.
new here but client 3 years what is this new reward confusion platform, how do i ask moderator assistance please
i am reaaly not enjoying the slow interface and feel like i list 2 referals liks to my numbers i do take time to respond but now moving and summer is over so i need to see why this loss of 2 referals the new reward is not good for me i prefer old
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