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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

my phone number wrong

My phone number on my account is not mine, my actual phone number is showing as my alternate.

There is a problem for my payment on Sep 7 after I changed the plan

Hi,There is a problem for my payment on Sep 7 after I changed the plan. I changed the plan from 90 days to 30 days but I still got extra charged for $25 for 90 days. Is there someone can help double check what is problem for my account? Thanks.

Phone service isn't working

Hi I've haven't had phone service in a couple days I recently topped up my account and my sim card is not registering

Fraudulent charge

There is a fraudulent charge of $56.50 CDN by Public Mobile on my Visa pending transactions. I do not have an account with Public Mobile and have never used Public Mobile. Please explain how this charge appeared and what you intend to do about it.

Resolved! My Account Usage History is incorrect

Hello,My account page Plan Usage for Data is 227.65, compared to details Usage HIstory is 24.63 for the same billing period (which appears to be correct). Also, I have an Add-On one-time 500 min Int'l LD bonus that is reporting I have used 4 mins. I'...

Resolved! $25 referral ($5 for 5 months) Do I still get the 1 point for every month?

Did not know this promo was on, but got a text saying "Thanks for referring a friend, You will get $5 for every month you friend is with us for up to $25). I see in my account I have received a $5 credit, but I am wondering will I still get the 1 poi...

Cannot acces account, do not know the email

I am unable to access my account or create a ticket. How can I contact an agent to change my email ^

Resolved! Europe

How do I use my iPhone 7 in The Netherlands?

Cant get into my account

I try to log in with my registered email and password and it will not log me in. I have changed my password and it still will not let me into my account

Resolved! Vacationing in Seattle, WA early September

Thought that I should report re our vacation to Seattle, WA. Purchased 10 day add-ons talk, text, data for me and talk, text for my wife's phone. T-Mobile does not work on 2g, as we had hoped. No signals at all. All that we could do was use LTE 4...

Refund pending in my bank account for several days

Hi, I’m just wondering when I should expect my refund to go through at my bank? I use tangerine and I have a pending refund from here that was issued several days ago but it’s still pending:( Kinda sucks because I’m a student who needs the money for ...

Monthly Data Not Resetting

Monthly Data plan rolled over 2 days ago but it still indicates 100% used.

Google Maps

Hey guys, I've been having trouble the last 3 months with Google maps. It won't load very well on my phone. Waze works perfectly find so I've used that. I downgraded to the 5G plan but that shouldn't effect anything. Is it not support by 3G/4G anymo...

Balance refund after Port out

I ported out to Bell and I want my balance refunded

Account problems

I just get this: "This page is down or unavailable for maintenance. Click below to return to My Account page."

new activation any increase will be on bill

2022 Back to School Promo

Hey guys! Is there any part of this back to school promo for existing public mobile customers or is it only for new customers only?

Roaming charges

I am going to Hawaii soon, I want to order uber ,How can I apply the roaming, afterwards how can I cancel it.

Unable to log in due to max atrempts

Hi there, I'm unable to log-in to my son's public mobile account (want to add autopay) due to max attempts. Tried emptying cache and cookies and restarting browser but the to no avail. I'd like to add auto-pay ASAP as the payment is due on Sept 14t...

texting problems

my kids have new iphone SE’s. They are on the $15 mo plan. Phone calls work well but texting is an issue Once phones are out of the wifi at our house i can’t text them with my iphone. i’ve heard there can be blue text bubble/green bubble issues. ...

Resolved! How much does call forwarding cost?

I am wondering if Public Mobile charges $5/month for call forwarding like my line with TELUS does. My TELUS line costs $5/month for 3000 call forwarding minutes to Canada or US numbers. Is it the same charge here? Also, if I forward to US numbers, wi...

data usage

my plan is from Sep 03 - Oct 03, with 5GB.it says my usage is already 4.72GB. i have never used that much data.

Resolved! Telus towers in Courtenay

Normally Public Mobile is an acceptible service, however, from my home in Courtenay, the signal strength is marginal. Can enyone tell me where the Telus towers are located so I can aim my signal amplifier for a better connection?

activation

information?

invalid sim card

My android just recently completed a software update, and since then has said "invalid sim card" with no working data. I've tried restarting my phone twice and also tried popping out the sim card and putting it back in. Still no data. Help?

Resolved! Trying to Port to another provider

Hello, I'm switching to another provider, they sent the request 2 hrs ago, but Public hasn't sent a request to transfer yet, what gives?

Resolved! Re: Assigned number goes somewhere else

I also had the same problem. When I followed your instructions, I found "Change SIM Card" option under "Quick Links" is disabled, meaning I am not able to click Change SIM link. Please advise. Thanks.

Resolved! Available Funds

What are my available funds? What does it mean by add funds to my account?

Resolved! Cumulative 2GB data not showing

Hi,I'm fairly new so I signed up under the points system but still under the old account web page back in March 2022.When the web pages were converted to the new style I can no longer see my accumulating data bonus from my 2GB extra per month for 12 ...

Resolved! Ticket

We are trying to submit a ticket to port a number

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