Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

problems with voicemail

People are unable to leave me a voice message. They get a recorded message that tells them to put in some code and then asks what language they want to use????????

Lorna1 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos

"Please enter a mailbox number" when calling a Public Mobile number

Hi there,  I'm not a Public Mobile user myself, but I provide phone set up support regularly and have recently bumped into an odd issue with a customer using Public Mobile. When anyone who tries to reach them gets sent to voicemail, they hear a langu...

hhdorc by Great Neighbour / Super Voisin
  • 406 Views
  • 6 replies
  • 0 Bravos

Resolved! I'm trying to be a new customer....

but the system won't allow me to use my Visa cc or my Visa Debit. I've entered in all info correctly and it's still telling me I entered incorrect info. I'm trying to port of my current provider and I'd like this done before the promos end. 

MAR6 by Great Neighbour / Super Voisin
  • 247 Views
  • 5 replies
  • 0 Bravos

My comments are blocked.

Hello,I ran into a strange issue this morning, I commented on a post, then I click on refresh, my posted comment disappears. It does this every time now. I am even experiencing it on my phone.

LeePublic by Deputy Mayor / Adjoint au Maire
  • 326 Views
  • 6 replies
  • 0 Bravos

Plan change

I changed my plan to the 4g $41 plan  from the 3G $35 plan. They took out the money for the new plan from my credit card but on the website it still shows my current plan as the $35 plan with the 3G could you check this and if they have charged me fo...

odonnellcrln by Good Citizen / Bon Citoyen
  • 237 Views
  • 6 replies
  • 0 Bravos

Resolved! Upgrade

If I upgrade my plan do I lose my promotions?Koodoo has a pretty attractive plan$40.00per monthSave $50 connection fee when you shop online8 GB of Shock-Free™ data.5,6 at 4G LTE speedUnlimited Canada-wide minutes1Unlimited international messaging (te...

cfinchfield by Good Citizen / Bon Citoyen
  • 718 Views
  • 10 replies
  • 1 Bravos

Resolved! Telus Network

 My phone number has barely data.    The left corner indicate H+. Telus and PM is supposed to 4G LTE. H+ means 2G or 3G in Ontario, right ? What's going on with the network? @softech

mmexport1661351066472.jpg
Mindy208 by Great Citizen / Super Citoyen
  • 787 Views
  • 7 replies
  • 0 Bravos

Data usage - used all but now some left in same cycle??

Hello all-Monday i received a text says I used all of (100%)  my data. Yesterday afternoon, I went and purchased an add-on of 1 GB. Then I received another text last night saying I had used 95% of my data. I went and checked my account details after,...

usage history.png new plan usage and add ons.png
csarling by Good Citizen / Bon Citoyen
  • 214 Views
  • 2 replies
  • 0 Bravos

Payee

Hello, How do I add Public Mobile as a payee within my online banking, when I enter in the name to search as payee it does show. Is there another name to enter ?

Stephanie12 by Great Neighbour / Super Voisin
  • 457 Views
  • 10 replies
  • 0 Bravos

Referral

Hi I recently refferred somone for the 5x5 promo,they had to contact a cs agent and were credited 10 dollars I still haven't received my 1 dollar reward,now the cs agent told them that I wouldn't see it until my cycle renewed,does that sound right?in...

Gunner123 by Deputy Mayor / Adjoint au Maire
  • 390 Views
  • 4 replies
  • 0 Bravos

Resolved! Porting my old number

Xplore mobile is not included on the list of providers transferring from

Danmal59 by Good Citizen / Bon Citoyen
  • 521 Views
  • 5 replies
  • 0 Bravos

No service no solution

I have had no service since the 16 th,I have been in contact and the issue is with them not me!!!I am shocked that this can go on!!!!Just keep getting asked to wait....What recourse is available.I will be putting in a complaint with crtc!!!Its embarr...

aavenger by Good Citizen / Bon Citoyen
  • 276 Views
  • 3 replies
  • 0 Bravos

No service in US

Hi everybody, I would like to ask for help here. I'm just in the US (Alaska) and even though I bought US roaming bundle and followed all the steps to set up my phone, I have no service anywhere I go. When I try to set network manually to AT&T, my pho...

Pupikm by Great Neighbour / Super Voisin
  • 293 Views
  • 3 replies
  • 0 Bravos

My phone plan

I have unlimited phone calls yet when I dialled a number a recorded voice came on saying I have no more availability to make calls.Why would Public Mobile give me this message over the phone? 

Lorainel by Great Neighbour / Super Voisin
  • 164 Views
  • 3 replies
  • 0 Bravos

Collect call from Bell PayPhone

I need to accept a collect call from a family member. Is this possible on my account? Can I put funds into the account for this purpose? Thank you.

ohboy by Great Neighbour / Super Voisin
  • 683 Views
  • 8 replies
  • 0 Bravos

POCO F4 - works!

Hi everyone,  I would like to report that POCO F4 works with Public - no issues at all.  Even APN setting is automatic. 

POCO_F4_Public.jpeg
texwood by Great Citizen / Super Citoyen
  • 574 Views
  • 6 replies
  • 3 Bravos

Resolved! 10 CAD Friend referral discount never received even after 7 months?

When I bought my Public Mobile SIM in January 2022, during account set up I have used Friend Referral code. I have confirmation copy of that. According to the confirmation I was supposed to received $10 CAD friend referral discount applied to my acco...

ishrakhaq by Good Citizen / Bon Citoyen
  • 499 Views
  • 9 replies
  • 0 Bravos

cannot log in

can't log in after changing to new email address, want to make sure I'm on auto pay, payment date is tomorrow

cpecy by Great Neighbour / Super Voisin
  • 518 Views
  • 4 replies
  • 0 Bravos

Auto billing, no longer an account?

Hey, I had some issues months ago and switched carriers. (Well still technically Telus) but I've had automatic withdrawals from public mobile monthly but I can't log into my account to verify if it's my account which technically no longer exists? Or ...

Stephansab851 by Great Neighbour / Super Voisin
  • 578 Views
  • 3 replies
  • 0 Bravos

My plan

My plan $40 month             $  -2 autopay              $  -1 loyalty Total      $37 left  but they cut $ 41.44What can i do ..? 

davinderkaur by Good Citizen / Bon Citoyen
  • 244 Views
  • 5 replies
  • 2 Bravos

Resolved! Saying I have already used voucher

  they r telling me that this pin has already been used ???how is this possible ..... So I had to go buy more vouchers how do I get reimburse or just add it to my account for next month

Mah by Good Citizen / Bon Citoyen
  • 624 Views
  • 7 replies
  • 0 Bravos

Resolved! Adding on

I’ve been trying to add to my minutes. I can’t make outgoing calls or accept incoming calls. This is the most complicated situation I ever experienced. I added $40 to my account today it said it went through, but still noting. 

Akeating by Good Citizen / Bon Citoyen
  • 837 Views
  • 18 replies
  • 0 Bravos

not getting verification email

im trying to log in but its asking to send a verification email which i am not receiving. i need to cancel my account but i cant get past the verification stagethans

eitan by Great Neighbour / Super Voisin
  • 232 Views
  • 4 replies
  • 0 Bravos

Resolved! Telus Band and Frequent

Hello, My friend activated PM today but NOT able to access internet. He can choose and register the PM 4G, the first one as below    But his cellphone ONLY indicate TELUS NATIONAL as below,  His cellphone is OPPO A83 and there's a linkhttps://m.gsmar...

Screenshot_20220823_221220.jpg mmexport1661307241011.jpg Screenshot_20220823_224404.jpg
Mindy208 by Great Citizen / Super Citoyen
  • 703 Views
  • 7 replies
  • 0 Bravos

Resolved! tri sim card

When I get my new sim card triple, can someone explain in detail how to transfer my cell number into the new sim card, NOTE I am with public mobile alreay, , the reason is I am going from a samsung s3 to a s6 which is a NANO sim card. than you

billing problems

Billed twice on two consecutive days for same amount...august 17 and august 18 , 25$....????

bob40798 by Great Neighbour / Super Voisin
  • 238 Views
  • 4 replies
  • 0 Bravos

Texts being sent multiple times

Most times when I send a single text .. the person will receive it multiple times.. sometimes up to 6 I have restarted my phone, tried to switch to a next TXT app (textera). All without any success .. It does not happen all the time 

Barboj2 by Good Citizen / Bon Citoyen
  • 809 Views
  • 12 replies
  • 0 Bravos
Need Help? Let's chat.