Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22045 Views
  • 181 replies
  • 24 Bravos

Resolved! online re-activated suspended account didn't work

Hi all, Anyone had experience to re-activate a suspended account through "My Account" online outside of PM network, e.g., not within Canada? More details of my case. I went out of Canada and suspended my number in May. But later I decided to re-activ...

ABNS by Good Citizen / Bon Citoyen
  • 776 Views
  • 15 replies
  • 1 Bravos

Resolved! Number porting and SIM card issue

 Hi there, I recently moved back from Portugal and would like to start a new phone plan. I continued to pay my public mobile account so I could keep my phone number but I lost the SIM card. How can I port my new number over without the SIM card? 

jessica9 by Great Neighbour / Super Voisin
  • 362 Views
  • 7 replies
  • 0 Bravos

Resolved! Posting for rebates on monthly plans

After reading, did I understand clearly that by posting/answering questions in this community that I can lower my monthly fee? If so, what's the rate, how much can I spam to receive any savings? Probably a loaded question but thanks for the time, 

Villepaul by Great Neighbour / Super Voisin
  • 823 Views
  • 12 replies
  • 0 Bravos

Resolved! iphone, how to receive text(imessage)without wifi or data?

just switched to iphone 6plus, and have no data plan, only got someone's  message when i have wifi connection. has no problem receiving from android text. I guess the  only problem is from those sending from iphone, thanks

kateyyj by Great Citizen / Super Citoyen
  • 8505 Views
  • 24 replies
  • 1 Bravos

Resolved! Additional data

Can I use promo 12MONTHS2GB to get additional data monthly? I have read it online. If so, where to input?Thanks, 

Villepaul by Great Neighbour / Super Voisin
  • 317 Views
  • 3 replies
  • 0 Bravos

No city Mississauga

Why I couldn’t find city Mississauga? Thanks 

ZYP by Great Neighbour / Super Voisin
  • 279 Views
  • 7 replies
  • 0 Bravos

Need help in BC but connecting to T-mobile USA what to do?

I am currently in Sooke BC but my phone, wife's phone and both children all on Public Mobile have been told we are roaming in the USA and are connected to T- Mobile. Staying here 4 days and need phone service do not feel we should have to get USA roa...

Musicman by Good Citizen / Bon Citoyen
  • 639 Views
  • 12 replies
  • 0 Bravos

Resolved! lost phone

lost phone - need to respond to email from Public Mobile but cannot access account online to suspend service. Please help. Thanks.  

bricks by Great Neighbour / Super Voisin
  • 272 Views
  • 4 replies
  • 0 Bravos

Resolved! Cancelling multiple accounts under 1 email

I opened 3 accounts under my email for family members.  I want to cancel all three but I can only cancel 1.  In addition, I have another account that was created incorrectly by the staff at London Drugs under another email.  Customer service is horri...

pyang604 by Great Neighbour / Super Voisin
  • 323 Views
  • 7 replies
  • 0 Bravos

Plan upgrad

Hi, I put in for the new cell plan with 4gb at 4g speeds for $41 and it was supposed to take effect on the next billing cycle which was Aug 18 but when I check my profile it still shows the old plan

gmuree by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 0 Bravos

Resolved! Bonus credit

I have a question about this bonus credit of $10. I received this in my private messages yesterday after I asked about changing my email. I don't understand how this works is this an extra credit? Or a scam? Any info you can give me on how to use it ...

Screenshot_20220828-130653~2.png

Resolved! How can I pay?

Hello, I just created my account to pay by my credit card. How can I register? The 611 has no representatives. Can I get help here? Thank you.

hyojin by Great Neighbour / Super Voisin
  • 390 Views
  • 5 replies
  • 1 Bravos

Resolved! Porting a phone number

How do I go about getting public mobile to send a request to my old provider to port my phone number

Cathie1 by Great Neighbour / Super Voisin
  • 691 Views
  • 12 replies
  • 0 Bravos

Resolved! Does changing my plan affect my rewards

Does changing my plan affect my rewards? I want to keep my current rewards and don’t want anything to do with the new rewards. 

TMS by Model Citizen / Citoyen Modèle
  • 441 Views
  • 4 replies
  • 0 Bravos

Resolved! US Data Roaming

Hello, I added the $20 1 GB US data roaming package and $20 250 MB Talk + Text US roaming package last week while I was in the US and could not get reliable data. I was in the San Francisco area and mostly got 2G/EDGE which was way to slow to do anyt...

lulungyan by Good Citizen / Bon Citoyen
  • 2146 Views
  • 10 replies
  • 0 Bravos

Resolved! Change plan

I have $25/talk text plan and want to switch to $41.25 4GB 4LTE plan, when I select change plan the only option I get is $15 plan. how do I change the plan to desired one?

Xara2005 by Great Neighbour / Super Voisin
  • 329 Views
  • 4 replies
  • 0 Bravos

Resolved! Doubdle the used data

This morning before doing anything I checked my data usage then I downloaded 2.25 gb and rechecked my data usage and it it's more than 5GB used what is that about? Also was not streaming and only minor like 50mb uploading. I have this before here and...

myhandyman by Good Citizen / Bon Citoyen
  • 270 Views
  • 5 replies
  • 0 Bravos

Resolved! Cannot sign up

I tried signing up. I filled out all my details but I did not get a confirmation email. When I try to reset my password I don't get an email. My credit card had been charged and I have not been able to use anything.

Glendapm by Great Neighbour / Super Voisin
  • 279 Views
  • 3 replies
  • 0 Bravos

Resolved! Customer service

How do I speak to a live agent? What number can I call besides*611?

AAgooseAA by Great Neighbour / Super Voisin
  • 361 Views
  • 4 replies
  • 0 Bravos

Resolved! Account number

I've lost access to my email associated with my account, how can I get my account number or change my email address? My number is 343-xxx-xxxx. Edit by Dunkman: removed personal information

AAgooseAA by Great Neighbour / Super Voisin
  • 274 Views
  • 4 replies
  • 0 Bravos

Resolved! Change email address

I have moved to gmail from telus.net. How do I register that change so I can access my account and pay my bill?

Derrick43 by Great Neighbour / Super Voisin
  • 262 Views
  • 4 replies
  • 0 Bravos

Resolved! Phone number release

Text message to release my phone is not coming through. Please send text message to release phone. 

Resolved! Can’t receive calls

Hello,Everytime I dial the number, I get “the customer not available, please try again later.” I have full network on the phone but still can’t receive calls. can you please help?

Sdhatt by Great Neighbour / Super Voisin
  • 472 Views
  • 11 replies
  • 0 Bravos
Need Help? Let's chat.