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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

No signal

I am at Bristol Mountain in Finger lakes New York State on 4G and have no signal, from previous chat when I was down at Canadian Thanksgiving with same issue, only 5G is supported in the area now, I cannot even dial 911. I own vacation property, so ...

Resolved! Unable to log in to account

Switched providers and and unable to log in to cancel my account.

Resolved! Website freezes when I try and change plan

Trying to change my plan from the $35 for 2.5 gigs plan to the $55 for 20gig plan with the 20OFFMONTHLY promo code.But when I click yes, change my plan on renewal date, I just get the spinning circle thing for..until I reload the page, been 15+ mins ...

Resolved! Unable to use Data

I'm currently unable to use data on my mobile since yesterday. My current usage for the period ending Nov 30 shows its only 795.52 MB used out of 1024MB. In fact I received a text message yesterday morning that I have consumed 100% of the data for th...

Resolved! Re-initiate port

Looks like my port failed due to not responding to my previous provider's text verification. Please help with resending port request. ThanksEric

Can't fix my new credit card number

Having trouble to get to my account and fix my payment. Got a massage that my account got suspendedDon't have network since this afternoonPlease contact me about it

Public site

Why has the public site gotten so slow? Most of time I can't even log in

Resolved! Cant get into my account and funds on my account

I have a active mobile number but cannot get into my account to change plan cant seem to actually talk to someone isnt there a number to call costumer service? And when I press *611 it says I ha e an account balance of almost 70 but every month they ...

Resolved! I was charged extra and I don't know why

Hi all, I was charged $46.20 on Nov. 11th. This is outside my normal regular payment of $30.24 on the 26th every month. I checked and I do not have any extra money sitting in my public mobile account. I did not sign up for any new features (heck I ha...

Resolved! My account won’t work

I can’t login to my accounti have reset and yet it keeps saying that I have reached my maximum limit- the first time I attempted. I am trying to refer a friend and now unable to. Can I receive help on gaining access to my account please?

Something wrong with my data

my plan just renewed today and I’m on $55 /month for 20G data and 4G speed however this apparently is not showing up as my plan on my account page which IT is working on now they told me but assured me that that plan was working. So since then now th...

why is website so difficult use?

links don't work I had requested a change in my plan on renewal but my account doesn't show it. I originally had unlimited talk minutes (which man account still shows) but I reduced my plan because of travel. I just received a message that I only h...

SIM card not valid

I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it...

Paying with a pre-paid Visa card

Trying to set up my account and pay the first month with a Canada Post single-load prepaid Visa card, as I just arrived in Canada and haven’t had a chance to get a Canadian bank card yet. However, when trying to get the 20gb for $35 deal, I keep gett...

Resolved! Port Issues

Hi there,When I was activating my new SIM card. I typed in my number that I had when I was with Freedom Mobile. My mom was trying to get a hold of me. But she couldn't because there are 2 digits in my number that were switched.How can I get the co...

Resolved! Roaming in the USA

As part of my plan i have roaming and cell coverage in the US. Data seems to work , however no cell coverage

Resolved! Unable to update creditard security code

You have notified me that I need to update my credit card info because of the expiry date. I have attempted to do this bu unable to because your system won't allow me to update the security code (located on back of CC)

Resolved! cant receive phone call. outgoing and data working fine

Port from zoomer, now phone can only make a phone call and data. just cant receive the phone call. what is wrong.

my public mobile account is said unauthorized

I can login, but it i is said "my public mobile account is said unauthorized". What to do next ? D

Missing funds

I have added money to my tab 3 times. At 20 dollars each. So 60 dollars has been taken off my credit card with still no funds added to my tab. It still says 0 dollars . So the money that's been taken has not been added so I cant add the add on I need...

Resolved! xxxxxxxxxxxxxxx

Good Morning,I am unable to log into our son's account. he has forgotten his password. Can we change the e-mail linked to our home e-mail xxxxxxxxxxxxx.We would like to change his plan, and cannot do anything at this point, due to not being able to...

Resolved! Phone bill

I am needing to have my credit card on file to be put thru for my phone bill

Resolved! SUSPEND ACCOUNT

Is it possible to suspend your account while traveling for 6months?

Resolved! New costumer from freedom and unable to receive calls

I signed up for public mobile yesterday. I switch my number from freedom to Public and was successful. But I am now not able to receive incoming calls.. only texts and outgoing. Can you please help,

This is just a test question

Resolved! Top Up, Register my number

Hello,Want to top up , Want to register my account but give me error.

Some specific phone numbers will not ring through

Yesterday i was waiting for a doctors to call for a scheduled appointment and it never came. When i rebooked for today they said they called three times yesterday, my phone did not show any call. This also happens with my landlords number he can't ev...

Number porting

I recently attempted to switch 4 phone numbers ( all on the same account) from another provider to PM. One worked but the other 3 cannot receive calls or text messages. I suspect the phone numbers didn’t transfer over properly but I’m not sure how ...

Resolved! US Roaming Bundle not activating after purchase

Hello, I am in the US for more than 10 days. I used up my 1st 10 day US Roaming package and purchase another bundle today (same bundle for roaming); but my talk, text & data is not resetting for another 10 days. I've reset my phone a couple times and...

Change plan

I requested before to change my plan on renewal that is today but still showing same plan. Moreover it shows wrong data usage from last month.

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