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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Self Serve SITE NOT WORKING

Cannot make or receive calls on my iphone

Went to Apple store. They checked my phone and it is all good. Said I have to connect the network provider.

Resolved! I want to keep my plan

Hi, I accepted offer that 4g 15g data plan for $40. And then they said my plan will be changed end of my cycle. But I changed my mind and I want keep my plan. What do i do?

Phone number change

I want to swap my number with my wife's phone number.We both have separate public mobile accounts. How to proceed?

Resolved! Help

Deleted message please send again the person who replied in message to the port from Telus contacting and information please

Resolved! Cancel within a week (3 days now) - no refund at all?

From research, it seems what I'm reading is that prepaid means I don't get any refund at all. The 15-day trial period protection by the law doesn't protect consumers from burning $40 prepaid??Really disappointed.

cancel recently opened line

Hi i just opened a line today with self serve and attempted a phone number port from my current provider. With regret i cancelled the phone number port and just want to cancel the service and get a full refund. After cancelling the phone number port ...

Resolved! The $40/15 Gb/4G Plan That I Was Trying To Change To Disappeared!

That was available yesterday - How can I activate it now?

Resolved! Received text spam after renewing my PM account?

I received a suspicious text message telling me I can redeem funds after I had just updated my account information not 10 minutes before. Telus owns Public Mobile. All the names and links looked very suspicious. Is the Telus network compromised?Below...

Resolved! Need Real help to be a satisfied customer

I have not been able to access my email to verify it’s me!! Impossible to get help here!New Credit Card and public mobile has no way to easily make the changes.

phone service shut off

My phone was disconnected for non-payment, I am on autopay and there is plenty of money in the account and it has worked fine till now. What happened?

Need to cancel my phone number transfer

I cannot send receive text messages I can make phone calls I cannot receive phone calls the number transfer didn't go through because the old number does not have a SIM card the old number is not a number that is in use but it's my old phone number a...

Double charged

Another rant. But this one has really pissed me off now. I got double charged for the $25 plan. I looked at my statement and it says $54.24. I looked into my account and says I have the $25 plan. When I check my rewards account it says i have a $55 d...

Resolved! US Roaming

My first US Roaming worked fine. When I try to purchase Add-on I get the same process except the Roaming is not showing up. Also, I get a downloaded receipt that shows total amount paid $22.40. Still no roaming. Help!

Resolved! Moving to $40 15plan from old plan, do I get to keep my month rewards?

Planning on moving my old plan over, does all the referral rewards get transferred over also?

5gig

Is the free 5 gig still available.

Resolved! Can’t get past what’s new screen

I am not a big let’s learn how to use community crap just to have a cell phone. Haven’t logged in for a year but tried to log in and change banking info and get this see what’s new page with no option to get to my account to make changes. Tried loggi...

Help

Resolved! urgent: account suspended can not change credit card number to pay

my account is suspended and i can not change credit card number to pay. urgent need help. please help

Resolved! Promo 15 GB for $40 - what happens to my rewards i.e. my monthly $7 discount

Like others I received a text about the latest promo: 15 GB for $40. I know how obtain the plan, and, how to make sure it starts on my next billing cycle. I have two questions: I've been with PM a number of years, and a few friends used my code when ...

Resolved! Transfer

Hi, How to change my father’s phone from ctexcel? I already have transfer code. Thanks!

Customer Care Number

I urgently need to speak to an agent about my account.Can’t find a number to call! Can anyone help with public mobile customer care number?

Resolved! 15 GB for $40

Is the 15 GB for $40 still available? I just recently switched from Public Mobile to Videotron last week and now i heard about the $40 plan for 15 GB. Is that still valid for returning customers? I cannot see it online.

Resolved! Verification of account only sends code to Email and no SMS

When i try to log in to my account i can only get the Verification code by Email now its not giving me the option for SMS and i am not receiving the email for the verification code

Resolved! Activation problem (help needed)

Tried to activate new sim card yesterday. activation crashed during the 4th step. my credit card was charged. phone number wasn’t ported over. i’m unable to login. im unable to change password. unable to submit ticket. need customer service to...

Resolved! plan updated

I just updated my plan, BUT.. i had a couple of friend referals and they did not pass on the savings to my new plan. any reason why?

Activation not accepting cc

Im trying to Activate a new account for my daughter and use my CC to pay for it but for some reason PM wont accept this CC or the other one i have.

Resolved! text Limited Time Offer 15GB of 4G for $40/month

I received this text message today from 5169: "Public Mobile here. We've got a great deal for you. Get 15GB of 4G speed data for only $40/month. Reply "YES" to get this limited time offer added to your plan on your upcoming December renewal date.Plus...

Resolved! SIM card

Hi folks so I bought a new SIM card and tried to use the change SIM card number in my profile and it won’t stick郎郎郎掠 I did the private tab thing and it still will not work. I really need this like last week to work…. Help please I even drove to a ...

Resolved! New card

I had to change my debit/credit card and now the card that's on file is invalid but can't find any way to change that.

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