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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Group messaging not working on my and my familys phones

Good afternoon, I am seeing that my phone as well as my families phones are not able to send and receive group messages. Mms messages. Is there something wrong on your end that may be doing this?

4g 55$ plan

I switched to 20gig 4g plan last month for 55. Public switched me back to my old plan without asking me. I want back to plan I paid for. What happened?

Resolved! Is public Mobile adding 1.5% to bills?

I have Autopay set up and use my Credit Card to pay the bill. Is PM going to add 1.5% like mothership Telus?

Account

Does anyone know how long it takes a payment to process before it takes affect ? Apparently my daughter got messages that the payment was due me never told me 臘‍. I paid that today . Would that also be a reason saying that she used all of her data ?

Resolved! Making payment

I have been trying for probably 2hrs to make a payment and have gotten many messages saying this is wrong that is not right etc. This system is useless What ever happened to customer service There does not appear to be any on this site. I guess maybe...

Resolved! How to post a Private Message

Do not reply to this email address: community-notifications@publicmobile.ca. Please log in to the Community to reply via Private Messagehow do I reply to this message via Private Message?

Resolved! Anyone else having internet issues?

This afternoon my phone starting saying there is no internet connection. I've restarted, turned airplane mode on and off, wifi on and off, any other suggesitions? I've only used ~4 of my 20 GB. Thanks!

Resolved! CAN'T MAKE CALLS

So I am a new customer here. I can send/receive text messages but can't receive/make calls. I have a Samsung A23. Thank you

Data not working

My data stopped working I have 20gb and there is no way I've hit that I check everyday and always under 1gb its only been 10 or so days since I upgraded . I'd like to open a ticket please

Resolved! Telemarketers

I keep getting shackecoin telemarketers calling me 20 times a day for the last two weeks ..calling from different numbers from different provinces...its harrasment and I need to block all calls from IP address ...please help

Resolved! Data

Phone says ive used 100gb!On my account it only shows 1054mb however, just wanna make sure im not about to be charged for the massive amount of data next billing period! Thank-you,

New account payment

I am trying to set up a new account but I keep getting a message “We were not able to process your payment. Make sure all information is correct or try again with a different card”. I know the information is correct and have tried a couple of differe...

Resolved! Wrong email, inactive phone..:need to cancel payment

I need to cancel a credit card payment. I set up an account under my daughters email. Turns out the email address we put in is no longer valid. The public mobile SIM card we activated is stuck in the phone and there is no way to use the phone. I need...

Resolved! i cannot log in pay bill

i cannot get into my account i cannot renew passwordi cannot do anything now because i dont have a phone i cannot pay my bill why

Resolved! ordered a phone where is it?

Ordered a reconditioned phone whereis it?Is there anyone who can deal with this ?

Resolved! Ordering Pre-Paid Phone + Sim

Hi guys, If I ordered one of the prepaid phones and sim cards from Public, how long does it take to arrive? I'm in Toronto. Also, for the 30-day return policy, can we return it for any reason? Thanks!

Resolved! Account login

I'm trying to log in to my account but I keep getting a message saying that the page I want to view is expired and I don't know why

Resolved! Update payment info for auto pay

How do I update my payment info for auto pay?

Resolved! What happened to my public mobile phone account?

I can no longer access my account. Can't log in, my phone no longer works. Can reset password because it's not sending any resets to my email. Please help.

Resolved! Changing plans and add ons

Hi there, if I change my plan will I lose my add ons or rewards?

Points

Resolved! Info

Hello,When I registered for the first time on public Mobil, they offered me 500 mg data for automatically payment.one time because my credit cart had expired i payed it manually and after that although i al still on automatically payment, it is chang...

Resolved! Has ANYONE had any success with US Roaming add-ons?

Have to head to the States for some training next week. The US-Roaming packages seem easy enough to equip, but I've been reading some pretty bad feed back here on the board.Has ANYONE had any success with the add-ons? *fingers crossed*Thanks!

Resolved! No longer using log in email

Helloi tried to log into my account to renew payment I am no longer using my old email, so I cannot verify my account through the email public mobile send me to verify to continue to log in. please help. Thank you

Resolved! Autopay not working

I have been trying all morning to pay by cc but it kept saying opps something went wrong try again later. Always had autopay, but for some reason it wont go through. Even called my cc. So frustrated

Promotion

Why when I receive an offer (like Fiona offer of 2 free GB) am I never allowed to validate? I also have 3 phones. Why can’t I have all under 1 account and why were we not all offered same plan?

Data

I don’t understand the data usage. My daughters phone is in wifi 95% if the time and she gets a message saying she used all her data . Impossible. I can go in and see. If this is what’s going to happen, I’ll switch providers

Sim problem

Resolved! 4G speeds issue

Does anyone have 4G and has a speed test app on their phone? Please post speeds. I switched 3 days ago to a 4 G plan.There is definately something wrong for me?I am getting 1.47 mb down and 5.89 mb up.I am testing of Telus server in Calgary.I have re...

Resolved! billing

Why isn't my wifes cell phone # under my account along with my celll phone #? I pay both with the same credit card. Now that this card has been updated I have updated it in my account but she keeps getting messages to update 'her' card. I put her ...

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