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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11171 Views
  • 108 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22111 Views
  • 183 replies
  • 24 Bravos

Error

Error message keeps coming up and will not retrieve message on voicemail 

bobcatbob by Great Neighbour / Super Voisin
  • 203 Views
  • 2 replies
  • 0 Bravos

Resolved! How to check ticket status?

I had data bonuses from previous year holiday giveaways but since public mobile upgraded their site it is gone. I haven't used much of it and the long distance ones are gone. I followed the solution (workaround) created and submitted a ticket but wan...

Big8D by Good Citizen / Bon Citoyen
  • 635 Views
  • 6 replies
  • 0 Bravos

Resolved! Upgrading plan

Hi. If I am mid cycle, my plan doesn’t renew until the 16th and I upgrade my plan now. Do I pay the new plan amount today and then again on the 16th or does my 30 day cycle start from today? 

Denise123 by Good Citizen / Bon Citoyen
  • 241 Views
  • 3 replies
  • 0 Bravos

Resolved! Coverage

If I am a customer from Ontario and go to Newfoundland to work for a school year, will my service work while I am there?

cpierce by Great Neighbour / Super Voisin
  • 284 Views
  • 6 replies
  • 0 Bravos

Resolved! Add new SIM Card

Hi.I lost my sim card from a return trip and I need to update my account for a new SIM card that I got   

MarCut by Great Neighbour / Super Voisin
  • 397 Views
  • 4 replies
  • 0 Bravos

Resolved! Where to find referral code?

I'm looking to start with a Public Mobile plan and want to use my friend's referral code but she doesn't know where to find it. Could anyone give me the directions to send to her? Thanks!

missjenny by Great Neighbour / Super Voisin
  • 505 Views
  • 6 replies
  • 0 Bravos

Can't use data

Hi. I have a problem with using data. When I turn on the Cellular, I could not access to the data 

almira by Great Neighbour / Super Voisin
  • 700 Views
  • 13 replies
  • 0 Bravos

Resolved! Incorrect data usage showing

On day one of my new month I suddenly have over 400 mb used?? Meanwhile my Chromebook ( same acct.) shows 238 mb used, also impossible. What gives? Tried to attach side by side photo of screens but too big to send.

pedwards by Good Citizen / Bon Citoyen
  • 194 Views
  • 4 replies
  • 0 Bravos

VOICE MAIL IS NOT WORKING YET AGAIN

I can not check my voice mail it will not accept my password now is going on i need to get this message very ipmortant and i can't even get to it this service is getting worse byu the day first there was a chat window to get help by talking to a pers...

cndkustoms by Great Neighbour / Super Voisin
  • 167 Views
  • 3 replies
  • 0 Bravos

Resolved! Roaming in USA, Unlimited talk add on

Purchased a 10 day add on for unlimited talk in USA.Questions:1. how does data work, would I get messages only on wi-fi or does data used from Canadian plan?2. Is the unlimited calling only for USA numbers? What if someone from Canada calls me when I...

Suv by Great Neighbour / Super Voisin
  • 243 Views
  • 3 replies
  • 0 Bravos

iPhone 14 is esim only - fake news

is public mobile going to finally support esim? or can we no longer use the latest iPhone products on Public Mobile? Sorry re-watched the release. I thought they said north american models. but after re-watching it says U.S. models.  Thanks everyone....

suthek by Good Citizen / Bon Citoyen
  • 1313 Views
  • 12 replies
  • 3 Bravos

Signing in.

When I try to sign in to my account I receive a notice that a verification code must be sent to to make sure that it is actually me signing in to my account and when I enter this code I receive a notice that a verification code must be sent to to mak...

Scribe_05 by Good Citizen / Bon Citoyen
  • 230 Views
  • 5 replies
  • 0 Bravos

Resolved! Voice over LTE

Has there been any word on the rumours of voice over lte potentially coming this September since?

jor123 by Town Hero / Héro de la Ville
  • 974 Views
  • 9 replies
  • 0 Bravos

Resolved! Why do I pay for a month but every month I get one less day

Every month, I get shorted for the past 3 years. Started out on the 30th, next month, 29th 28,27,26 I'm now down to the 10th what a godamn rip. And conveniently no-one to talk to on a phone. I'm so done with public mobile bye. They also took 40off me...

Grog1900 by Great Neighbour / Super Voisin
  • 295 Views
  • 7 replies
  • 2 Bravos

Resolved! Add-Ons

Hi, I have some older unused ads on but was not able to use them yet.  ( free intl minutes) but I can't call internationally. What are that intl adds on usage if I can't use them? for the other adds on minutes, does it mean that I have extra 1900 min...

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Hilda11 by Great Neighbour / Super Voisin
  • 323 Views
  • 7 replies
  • 0 Bravos

Password Reset Not Working

I can't reset my password.  When I put in my e-mail address, no e-mail is sent.  Ever.  I'm wondering if someone hijacked the account?

monnig by Great Neighbour / Super Voisin
  • 143 Views
  • 3 replies
  • 0 Bravos

Resolved! Data Usage dashboard not accurate

Hi all, is anyone else facing data usage dashboard, not properly tracking the real usage ?I've used all my data apparently for current billing period, but the dashboard in my online profile still shows available data.

csaniok26 by Good Citizen / Bon Citoyen
  • 202 Views
  • 3 replies
  • 0 Bravos

Resolved! Wrong IMEI

Porting not finalized due to the wrong IMEI prowided.

Jack107 by Great Neighbour / Super Voisin
  • 253 Views
  • 5 replies
  • 2 Bravos
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