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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Points

Resolved! Info

Hello,When I registered for the first time on public Mobil, they offered me 500 mg data for automatically payment.one time because my credit cart had expired i payed it manually and after that although i al still on automatically payment, it is chang...

Resolved! Has ANYONE had any success with US Roaming add-ons?

Have to head to the States for some training next week. The US-Roaming packages seem easy enough to equip, but I've been reading some pretty bad feed back here on the board.Has ANYONE had any success with the add-ons? *fingers crossed*Thanks!

Resolved! No longer using log in email

Helloi tried to log into my account to renew payment I am no longer using my old email, so I cannot verify my account through the email public mobile send me to verify to continue to log in. please help. Thank you

Resolved! Autopay not working

I have been trying all morning to pay by cc but it kept saying opps something went wrong try again later. Always had autopay, but for some reason it wont go through. Even called my cc. So frustrated

Promotion

Why when I receive an offer (like Fiona offer of 2 free GB) am I never allowed to validate? I also have 3 phones. Why can’t I have all under 1 account and why were we not all offered same plan?

Data

I don’t understand the data usage. My daughters phone is in wifi 95% if the time and she gets a message saying she used all her data . Impossible. I can go in and see. If this is what’s going to happen, I’ll switch providers

Sim problem

Resolved! 4G speeds issue

Does anyone have 4G and has a speed test app on their phone? Please post speeds. I switched 3 days ago to a 4 G plan.There is definately something wrong for me?I am getting 1.47 mb down and 5.89 mb up.I am testing of Telus server in Calgary.I have re...

Resolved! billing

Why isn't my wifes cell phone # under my account along with my celll phone #? I pay both with the same credit card. Now that this card has been updated I have updated it in my account but she keeps getting messages to update 'her' card. I put her ...

Resolved! Autopay question

I need to change my credit card for auto pay on my account how do I do this?

Resolved! Payment late

I registered auto payment but this month my credit card was over limite, so my phone bill was not paid, as a result, my phone could not make a phone call and received the phonepls advise me how to process the payment

Public mobile service is down?

My public mobile is not working, service is down? Someone help me please TIA

Resolved! Customer service

Plan got suspended

Resolved! I am missing rewards points again, if I don't ask for it. PM just ignore it

My Plan Current Plan Cycle: Oct 03, 2022 - Nov 02, 2022. I am missing rewards points again by today, , if I don't ask for it. PM just ignore it. Anyone has same bad experience?

Data

My data in the past couple of months seems to be going much faster than I'm actually using it. It's saying that I've used almost 4.5 gigs in the past 2 DAYS!! I know this is ABSOLUTELY INCORRECT because I only go on Facebook a couple of times a day a...

"Long distance charges may apply" when calling out of province number.

I am on $25/month 3G prepaid plan which gives me unlimited Canada wide minutes.I live in BC , whenever I make a call to number in Ontario : I first hear the message "Please wait while we connect your call , long distance charges may apply" ; then the...

Resolved! Bill increase with the new law in Canada regarding credit cards?

Canada now allows businesses to add the percentage charged by credit cards to the customer's bill. Is my bill going to increase by this percentage, and if yes, how can I set up automatic payments using some other medium than my credit card?

Resolved! Question

How do I set up auto payment on my phone number

Resolved! Add Ons

I re-purchased the US roaming talk, text, data bundle and it is not working. The system took my payment and provided me with a receipt however no service available.

Hurricane Fiona

I'm a resident of Charlottetown PEI & we have been affected by Hurricane Fiona. Tomorrow will be 2 weeks since we've had power. I know some people received an extra 2GB of data but I haven't & I also ran out of minutes (had 100 minute plan) & just ha...

Not a question, just a pointer about payments

I noticed the website changed dramatically and has become rather confusing. For example, on my mobile device, it keeps changing options before I can select them. What I find useful, is put your screen in "desktop" mode. I don't know about Apple, bu...

can't send sms but receiving is fine

I'm using an iphone 12 with latest ios version. iMessage works. Also turned off iMessage to make sure it sticks with sms.Funny thing is it was all working 3 days ago on Monday, as in I was texting with someone.

Resolved! Community Points

What is the best way to earn Community Points? What do you like to spend your points on?

Resolved! changing old email

How do one change a forgotten email or user name.

Resolved! Missing SIM card shipment

Hello, I haven’t received my order 302765 which was ordered months ago. Who can I contact? Thank you

Resolved! turn on /off voicemail box

I am just wondering that do we have the option of NOT using voicemail box now? I was trying to delete the phone number that will take calls to the voicemail box manually, it went back automatically. I found most voice messages in there are the phone ...

Resolved! Roaming Add On Not Working.

Down in West Virginia - restarted phone multiple times, data roaming is on, At & t selected but won't connect, automatic connection comes up with nothing, T Mobile isn't an option to connect to, APN completed inline with Public Mobile guidelines, tri...

Resolved! Create "my account" to see my plan?

How do I create a "My Account" to see my phone plan details and add ons?

Resolved! 2gb bonus and refund

Hi I had a 2gb bonus but it hasn't been applied for the last 2 months. I purchased 3gb add on and would like a refund for the 2gb I paid for. As well as applying my 2gb bonus for 12 month. Thank you

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Points

Resolved! Info

Resolved! Has ANYONE had any success with US Roaming add-ons?

Resolved! No longer using log in email

Resolved! Autopay not working

Promotion

Data

Sim problem

Resolved! 4G speeds issue

Resolved! billing

Resolved! Autopay question

Resolved! Payment late

Public mobile service is down?

Resolved! Customer service

Resolved! I am missing rewards points again, if I don't ask for it. PM just ignore it

Data

"Long distance charges may apply" when calling out of province number.

Resolved! Bill increase with the new law in Canada regarding credit cards?

Resolved! Question

Resolved! Add Ons

Hurricane Fiona

Not a question, just a pointer about payments

can't send sms but receiving is fine

Resolved! Community Points

Resolved! changing old email

Resolved! Missing SIM card shipment

Resolved! turn on /off voicemail box

Resolved! Roaming Add On Not Working.

Resolved! Create "my account" to see my plan?

Resolved! 2gb bonus and refund

Monthly subscription

New to public, can call but can't receive text

New uer unable to Text

can not receive incoming calls

Calls and data yes, NO text messages after new acc...