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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12688 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23885 Views
  • 183 replies
  • 26 Bravos

Resolved! Phone

Hello I ordered a new phone from public mobile. I'm still waiting for it I ordered it oct 7 and the order # is 310484. I was wondering if you had any info on it. Thanks

chriswieler by • Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

Just set up phone can't receive calls or texts

I just set up phone, I can call and text outgoing, but can't receive incoming calls or texts. Has this happened to anyone else and does anyone know how to fix this.Thanks 

JuneBug1 by • Great Neighbour / Super Voisin
  • 281 Views
  • 4 replies
  • 0 Bravos

Resolved! Activation

I have always had the phone service company do the the activation for me and am aprehensive about making this decision.  What would be involved in activating another phone?

dpc777 by • Good Citizen / Bon Citoyen
  • 245 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment of account

Recently I haven’t been getting payment notices together with thanks for payment.  I am on automatic payment plan linked to my credit card. I want to confirm that I’m still registered to the plan.

Jackbrownell by • Great Neighbour / Super Voisin
  • 541 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

I just added money to my prepaid account for not interrupting my mobile service , but didn't still renew. Then I  chose  another  base plan, they cut money also.  How does that work?

asmaobaidi by • Great Neighbour / Super Voisin
  • 232 Views
  • 6 replies
  • 0 Bravos

Resolved! Calls and Txt

I can send Text and make calls but don't receive any call or text message. checked all the options including rebooting the device. need help thanks  

MYSL by • Good Citizen / Bon Citoyen
  • 689 Views
  • 19 replies
  • 0 Bravos

Resolved! Will 4G give me better cell reception

I am currently on the 3G plan, and get good reception everywhere in town except in my house.  People say I am dropping out all the time when on a call from my house.  I have to stand in the street to have a steady voice call.I have tried switching th...

kanewt by • Great Neighbour / Super Voisin
  • 389 Views
  • 4 replies
  • 0 Bravos

Resolved! Bonus data

Will I lose my activation bonus data of 2 gb if I switch plans from 5gb 3G to 5gb 4G?

Dbigcasa by • Great Neighbour / Super Voisin
  • 321 Views
  • 4 replies
  • 0 Bravos

Resolved! keeping loyalty and pre authorized dollars when changing over to 4g

When I go to change plan it states.  "After changing your plan, you will lose your current promotion."  Is this refering to loyalty and pre authorized $$ or other promotions given to me in the add ons.  extra data and minutes.  Very confused.

sue-s by • Great Citizen / Super Citoyen
  • 409 Views
  • 4 replies
  • 0 Bravos

Resolved! Tax Receipts

Hello how do i get a proper receipt of payment which shows tax?

jhooper519 by • Great Neighbour / Super Voisin
  • 206 Views
  • 3 replies
  • 1 Bravos

No data left

I just renewed my plan yesterday but my account showing no data left 

Bhavinb9 by • Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

Resolved! Plan change

I see public mobile has new 4 lte plans.   If I change my plan  to a nother one will I lose my discounts I have ? Will it switch me to points ?  Thanks guys 

Salvo by • Good Citizen / Bon Citoyen
  • 870 Views
  • 10 replies
  • 1 Bravos

Resolved! Problem logging in when buying a phone

Yesterday I purchased a pre-owned phone and wanted to take advantage of the current Fall promo of a $30 credit on my next bill but could find no way to sign in to connect the purchase with my account. I have no issues signing in to reach "My Account"...

SueM by • Great Neighbour / Super Voisin
  • 213 Views
  • 2 replies
  • 0 Bravos

My plan did not change or reset.

I updated my plan last month for the renewal date of Oct 17. However, my usage was never reset and I paid for updated plan and am still only getting access to my original plan. My original plan was 5g for $40 for 3g and my updated plan is 6g for $45 ...

Wnguyen by • Great Neighbour / Super Voisin
  • 247 Views
  • 3 replies
  • 0 Bravos

Resolved! Missing rewards

I joined public last November and just learned the person that  refered me hasnt received  his reward how do i fix this

Resolved! October fee

 Hello!I have a very serious problem.My account is set up to automatically charge to my credit card.  This morning I discovered that my credit card company charged me a fee which put me over my credit limit.Is there any possibility you can delay your...

Resolved! Email

I want to login to my account to change my credit card to make a payment, but They want to make sure it’s me… so send a sms or email.. but no option to chose sms instead of email. And I don’t have access to that email anymore to receive the confirmat...

Lyson1 by • Great Neighbour / Super Voisin
  • 350 Views
  • 7 replies
  • 0 Bravos

Resolved! Account active

Hi my name is Jasmine. My account and phone no is active. Outgoing calls can be done. But incoming calls goes immediately to voice mail. No issues with phone. How can I solve this ?

Jazmin11 by • Good Citizen / Bon Citoyen
  • 521 Views
  • 11 replies
  • 0 Bravos

Resolved! Voucher

I bought two prepaid vouchers, one for 30 and one for 50, 11 mins later I call to put on my account . 30 goes on, 50 said code was already used. Now it's been two days and can't get anyone to fix it. I wanted the full 70$ plan, I've already used 10 f...

Momma72 by • Great Neighbour / Super Voisin
  • 299 Views
  • 2 replies
  • 0 Bravos

Resolved! Wondering why there is weekly 611 maintenance

Seems like every week the 611 says they doing routine maintenance...at least once at month if not every week...checked announcements and nothing posted there since September about maintenance...not the end of the world but pretty annoying that the so...

TheGx by • Deputy Mayor / Adjoint au Maire
  • 259 Views
  • 1 replies
  • 1 Bravos

Resolved! Bill payment

I could not log into my account or find my bill and my line was deactivated last night

Resolved! Can't Login

Hello,I wanted to go login and update my credit card info, but apparently the site is unavailable/down for maintenance the moment I enter my email and password? I've already tried another browser (Edge, when I usually use Chrome), cleared my cache on...

catgrey by • Great Neighbour / Super Voisin
  • 546 Views
  • 2 replies
  • 0 Bravos

Over charged

I did pay 6$ monthly for a few months, for any reason PM charged 7$ this month. Want a credit.

tp0436 by • Good Citizen / Bon Citoyen
  • 306 Views
  • 8 replies
  • 0 Bravos

Resolved! Refund

How do I get my outstanding balance to my account 

Resolved! Unable to access my account after switching to another provider

I am no longer able to sign in to my account after moving my phone number over to another provider. I entered my correct email and password and it just says "invalid password" - even though I logged in 5 minutes before making the switch (only I have ...

zzzrod by • Great Neighbour / Super Voisin
  • 719 Views
  • 5 replies
  • 0 Bravos
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