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Resolved! Forgot self serve email and password

I forgot my self serve email password

Resolved! Out of data but why can’t I text?

My plan is 2gb data on a 3g network. It’s up in two days but I’m out of data. Unless I’m in WiFi I cant send or receive a text. Why? My plan says unlimited text, picture messaging and calling. I understand not being able to use apps that need interne...

Resolved! My rewards vs Public points

Hi, I'm currently on "My rewards" on the 3G plan, but I notice I can switch to the 4G plan for the same price ($40). My question is this ... if I switch to the 4G plan, will my reward plan switch to "Public Points"? I'm currently getting $6 off per m...

Resolved! How to stop the plan when out of Canada

I have $25 plan since last 3 years and I am earning loyalty rewards. How do I stop paying when I am away for 6 weeks? Will stopping plan affect my future rewards?

Resolved! Porting

I tried porting from Rogers. When I answered the SMS text with their SIM it did not go through. I switched to Public Mobile SIM and was able to respond. They never got it and my account is still open, my PM plan only half working. I do not have the R...

Resolved! Account

I'm still getting billed for a temporary phone account that I'm no longer using, as I was able to get my old phone number back.

Resolved! How to stop using the Public mobile sim?

Hello Guys,Hope you are well. After updating my mobile ,public sim is not working at well. So I want to switch from public sim to another sim. Can anyone please tell how will i stop using the sim? 

Resolved! Porting issue

Hi there, I'm trying to port(transfer) my number from public mobile to freedom. I switched to freedom because they have a recent promotion for a plan I like. During the port process, I provided the wrong public mobile account number. I was able to sw...

Resolved! screen flicker

I just bought an iphone 8plus from public mobile and setup an acccount, but the screen on my new phone is flickering - will work for a few minutes and then start flickering so it is unusable. Tried rebooting and a software update, but it doesn't seem...

Resolved! Roaming in the US with 3g

Hi I would like to know if anyone has used roaming in the US recently as I understand they are removing their 3g networks, and I will be in California - Arizona - and Nevada next month and would like to know if it will work for me?Thanks

Resolved! Asus Zenfone 9 Global Version

Because I'm struggling to find a way to get a Canada/US version, I am looking to purchase the global version of the Asus Zenfone 9. https://www.amazon.com/Asus-Zenfone-128GB-Factory-Unlocked/dp/B0B87DNLKG/ref=sr_1_4?crid=2866LMK340S9Z&keywords=asus+z...

Resolved! Unable to login after multiple successful password resets.

So I m having a bit of an issue, my phone was cut off yesterday because I forgot to input my new CC details when I changed my CC, my fault. When I went to log in yesterday I realized I forgot my Public Mobile account password, so I did a password res...

Resolved! I was not given autopay and loyalty rewards last pay period. Why would that be?

Resolved! ADDON-200 MB Data not showing in My account

I've redeemed 5 points for ADDON-200 MB Data and i received a confirmation e-mail on October 19 that it might take 24 hours for it to take effect. I haven't used my data since then as it was turned off and am using wifi only. Checked my account today...

Resolved! New credit card not received yet. Old one deactivated. My payment due in 2 days. What do I do?

Resolved! 4G plan

I signed p for 4G plan. but still shows lte.

Resolved! Find My People Doesn't Work When Data Runs Out

I got this phone line for my son, for emergencies and to know where he is when he goes out biking/rollerblading with his friends. I only got the 250 MB deal, so he went through the data within a couple of days. Now, I can't locate him using Apple's F...

Resolved! Credit card payment

We have a new credit card with the same company. Does automatic payment just switch over or do I need to give new credit card number. I don’t want to give this if the site isn’t secure. Thanks, judy

Resolved! iPhone XR SIM Card/PUK Locked

Hi, I was messing around with my iPhone settings (something I probably shouldn't have done) and wound up (seemingly) locking myself out of my iPhone. I am getting the following prompt: Unlock your SIMSIM Card PUK LockedEnter Puk for SIM Card I bought...