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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11134 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22068 Views
  • 181 replies
  • 24 Bravos

Resolved! No shipment; no contact: where’s my iPhone?

As cheap as it is to not have staff to answer calls it creates problems!for instance: where is my phone? It’s been 17 days and no sight of my phonethis isn’t that hard: I paid you the money; you ship me the phoneAfter I inquired into where it was, yo...

Pube by Great Neighbour / Super Voisin
  • 270 Views
  • 4 replies
  • 0 Bravos

Resolved! Group MMS participant limit?

This is sort of a pre-sales question....my daughter has freedom mobile and got added to a text group with 15 people in it.  She has a Google pixel 6a and has no problem sending messages in smaller groups, but apparently freedom mobile has a limit of ...

Greg1 by Good Citizen / Bon Citoyen
  • 1201 Views
  • 9 replies
  • 0 Bravos

Resolved! Changing plans?

Hello, My current plan expires tomorrow.Was interested in switching to the $25 per month plan with 1GB of data but... If I switch, will I lose the 900 international/long distance/bonus minutes listed under my current $75 every 90 days days plan? Rega...

rudavil by Good Citizen / Bon Citoyen
  • 539 Views
  • 11 replies
  • 1 Bravos

Resolved! Account page

My Account page is not updating properly.  It has shown the same data usage number for 2 months. How can I get it fixed?

kryin14 by Great Neighbour / Super Voisin
  • 771 Views
  • 5 replies
  • 0 Bravos

Resolved! Can not make and receive calls

I can not make and receive calls. Having troubles with my SIM card. Unsure how to fix it. It is the SIM because I tried a different SIM in the same phone and it was fine. 

chrismegan by Great Neighbour / Super Voisin
  • 234 Views
  • 4 replies
  • 0 Bravos

Resolved! Refund for US roaming?

I recently got the 10 day US roaming package with data.  The cell service was absolutely terrible.  Mostly there was no service at all.  Occasionally I would get one bar so I suspect my phone settings were correct but there was a problem with the net...

jjt16 by Great Neighbour / Super Voisin
  • 364 Views
  • 7 replies
  • 1 Bravos

Resolved! Porting issues

My phone did not port over. Old provider said that the port request is missing the account number.  How do I get public mobile to send a new port request?

Mbroom by Great Neighbour / Super Voisin
  • 316 Views
  • 7 replies
  • 0 Bravos

Resolved! Add on for travel in the US not working

I am from Canada and just got back from a short trip to the US.  I bought an add on that included 5GB of data and unlimited data, messaging and talk.  This plan did not work at all while I was there.  I could not text or go online at all while is was...

vickijanzen by Good Citizen / Bon Citoyen
  • 707 Views
  • 10 replies
  • 1 Bravos

No servive

Anyone else having service issues currently in nova scotia

Bourgeois7 by New in Town / Nouveau en Ville
  • 181 Views
  • 2 replies
  • 0 Bravos

Resolved! New Plan not activated

The data of my old plan $15.00 was exceeded in Sept. 14, 2022 so I immediately changed to a new $25.00 plan to get more data and my VISA account was charged for $28.00 on Sept. 15/22. However, it  appeared that up to now thenew plan was not activated...

edwin2 by Great Neighbour / Super Voisin
  • 266 Views
  • 5 replies
  • 0 Bravos

Resolved! Texting out of province

I have Canada wide texting - jut arrived in Labrador, can’t text! Does that mean I can’t text out of province? Thanks!

Carole8 by Good Citizen / Bon Citoyen
  • 389 Views
  • 5 replies
  • 0 Bravos

Resolved! PUK number

The phone is saying the SIM is locked and that I need a PUK code. How do I get this code?

Sandradw by Great Neighbour / Super Voisin
  • 159 Views
  • 3 replies
  • 0 Bravos

Resolved! New plan didn't activate

Upgraded to a new plan, it was supposed to start Sept 19th. I did not.and also, my 

Yunkers by Great Neighbour / Super Voisin
  • 269 Views
  • 3 replies
  • 0 Bravos

Resolved! SIM Card

<span;>I purchased a SIM card from Public on Aug. 22, 2022.  The order # of which is 302952.  I received the SIM card on Aug. 29, 2022.  Today (Sept. 20), I received an email from Public that order 302952 is on the way to me.  Please note that this o...

hkpigstoronto by Great Neighbour / Super Voisin
  • 457 Views
  • 10 replies
  • 0 Bravos

Resolved! SIM CARD VALIDITY

I had a Public Mobile account for a few years, but yesterday, I was offered a new plan from Virgin Plus that interested me so I ported my number over to Virgin Plus only to find out that they could NOT finalize the plan they originally offered due to...

furiousjoe by Great Neighbour / Super Voisin
  • 606 Views
  • 10 replies
  • 0 Bravos

Incorrect Billing for Refer-A-Friend

I'm supposed to be receiving $1 off per billing cycle per friend referred, and it had been working for months. Now it's only giving me a dollar off, despite having 2 referrals, which should be $2. What's going on here?

ELatina by Good Citizen / Bon Citoyen
  • 243 Views
  • 5 replies
  • 0 Bravos

Sim cards

I just received 2 emails saying my order is on its way for SIM cards but I did not order new Sim cards how do I fix this I don't want to be charged and I don't want more Sim cards ??!!!

Srandall by Great Neighbour / Super Voisin
  • 160 Views
  • 3 replies
  • 0 Bravos

phone service not working

My phone(s) not working for voice calls, but working for texting.  Have talked to others in the area that are experiencing similar problem, so am assuming that is a signal problem from nearby tower, as it works fine when I use it in a nearby town rec...

Nootkadon by Great Neighbour / Super Voisin
  • 272 Views
  • 5 replies
  • 0 Bravos

Resolved! SIM card

<span;>I purchased a SIM card from Public on Aug. 22, 2022.  The order # of which is 302952.  I received the SIM card on Aug. 29, 2022.  Today (Sept. 20), I received an email from Public that order 302952 is on the way to me.  Please note that this o...

hkpigstoronto by Great Neighbour / Super Voisin
  • 248 Views
  • 4 replies
  • 0 Bravos

No Data

I left Freedom Mobile because I was unhappy with their service, so I decided a month ago to sign-up for Public Mobile since my father has it and he has had no problems with them. For that entire month thus far, I have NEVER been able to access my dat...

Michaelzz by Good Citizen / Bon Citoyen
  • 1066 Views
  • 39 replies
  • 0 Bravos

suspended account

my account is suspended, i paid my balance- my service turned on, then turned back off and is continuing to tell me it’s still suspended and that i need to pay again. i have the invoice they sent me after i paid the first time.

Anika71 by Great Neighbour / Super Voisin
  • 215 Views
  • 3 replies
  • 0 Bravos

Second sim card

Ive been emailed saying I'm being sent a new SIM card. I did not ask for one or try to activate a new one.Is there any way I can cancel it/be refunded my $12 dollars or whatever it costs I have no need for this one

callumelsdon by Good Citizen / Bon Citoyen
  • 169 Views
  • 3 replies
  • 0 Bravos

Invalid Sim Card and Can not login to public mobile site

Hi, I had my daughters phone set up and automatic payments coming out for about a year but a couple of days ago, she no longer shows a network, and phone just says invalid sim card, or no sim card.  If I call her number it goes straight to voicemail....

ballylama by Great Neighbour / Super Voisin
  • 350 Views
  • 4 replies
  • 0 Bravos

SIM cards I did not order

I got an 2 emails this morning saying I ordered a SIM cards and that they are on their way. I did not order any SIM cards. how do I cancel this? and why is it charging me for something I did not order. please help!!!!!!

Kendra3 by Great Neighbour / Super Voisin
  • 122 Views
  • 2 replies
  • 0 Bravos

My account number please

My account number I need please my phone number is xxxxxxxxxx and my name is xxxxxxxxxxxxx.

Yusuf113 by Great Neighbour / Super Voisin
  • 502 Views
  • 11 replies
  • 0 Bravos

Account tracking not proper

I use 15 dollar plan and the the My Account is showing that I have used 27 minutes while when I call I get a message that I have used up all my minutes and I think public mobile needs to improve minute tracking and data usage tracking. These clowns 

Mangat7 by Great Neighbour / Super Voisin
  • 235 Views
  • 3 replies
  • 0 Bravos

Refer-a-friend

Hello, my friend just signed up for Public Mobile on August 9, 2022 and used my referral code.  I did not get any notification and could not find it in my account. How can I get it?Please help

Smagnaye by Great Neighbour / Super Voisin
  • 225 Views
  • 3 replies
  • 0 Bravos
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