Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello! I transferred my number from Telus. I can make calls from Public Mobile, however, I cannot send texts or receive texts or calls. Any idea why? Thanks!
Hi, I had my account set to change to the new Black Friday 40$ plan, however my renewal date was today and the plan didn't change. and Now if I try to activate today I will be charged $40.00 again. how do I get this corrected
Hi all. I'm trying to prove that I called someone about six months ago. Without phone records it's he-said she-said. Is there any way to get access to this info? I found some old forum posts that said you could but it seems that maybe the feature has...
I’m interested in coming back to Public Mobile with one of the new Black Friday promos. Problem is I live in a town that doesn’t have any stores nearby that I can get a sim. If I order one it might take a week to get to me so I’m wondering if I’d sti...
Hi everyone,I have a iPhone 12 Mini and recently switched from Fido. My data, phone calls and messaging over data all work, but I can't seem to send or receiving any SMS messages. I have received SMS from Public Mobile directly for the 2-step verific...
Just checked today for another reason...but the Amazon link has disappeared.
i want help to restore my phone.... the sim thar was in it is no good i just received a new sim card now
Does the community email option have to be enabled in order to receive PM promotion bonuse ?
I chose the 15Gb at 4G a month ago and plan should be in effect. Shows in my payment that the plan change was made and paid for. It’s been a month and now it shows that my plan is back to 5Gb at 3G. Is there an error?
Good morning everybody.supposedly I made a change of plan 40 dollars - 15gb .... I had 11 dollars rewards ... doesnt change the plan and I had to pay more ...... someone from public mobile help me ... thanks. ..I am an old customer
Just noticed there is a Black Friday deal of 20G of data. I am an existing customer. Why can’t we get the new deal? Any idea?
Hello, I been with Public Mobile for I dont know, 5-8 years now. Im still on this old 90 days plan with 6GB total data, and alot of rewards.( Im Really happy with public mobile and I told alot of my friends to switch over. ) So here's my question.......
Seriously does anyone know if this issue of recording of being out of minutes on an unlimited provincial plan. This has been going on almost a month now and absolutely nothing seems to be getting done about it? I have submitted two tickets although n...
Does anyone know how long it usually takes support to contact you after submitting a ticket? I need to change my self serve email so I can update a credit card to resume service and have not heard back for an hour (they mention 30 min) so was just cu...
How active do you need to be in the community forum to get rewards applied to your account? Is there a matrix somewhere?
Currently on the 4GB for $40 plan and looking to upgrade to 15GB for $40. So today is my renewal date, and I can already see the $40 charge on my credit card for the next month of service. If I change my plan today will I get double charged? The only...
I was so frustrated PM calculated my rewards wrong and I emailed to agent one week ago and he checked everything and said he would pass my case to reward specialist, and also told me be patient to wait someone will reach me, I waited one week and not...
I'm going to be away for 4 months. I can't do a seasonal hold but i can suspend my account for 90 days. How do I do this? My account renews on Dec 6. Do I remove autopay from my account and then on Dec 6 it automatically goes into suspension for non-...
Phone plan renewed and now I have no data or minutes. Unlimited Canada wide and text 5 GB data. Account status showing active. Message saying, I have used all available minutes. HELP
Unfortunately I had to move my number to another carrier. Prior to May everything was excellent, but then something changed and PM's limitation to 3G only voice left me with one frequency at home and it only worked if I stood in one spot of the hous...
I can’t reset my account it says try later. I want to stop the text messages from coming to my cell phone from public mobile because it comes at 1 am
Hi, I’m wondering if there’s anything anyone can do for me with the issue that my plan automatically topped up but I did not want it to. I was closing this account
My phone for the past week has been connected to the public mobile network, but I have had no internet access through my data. Is there something wrong with the servers? I don't know what is going on Public Mobile. I want access to the services I pay...
Hello,When I was setting up the new activation, I did the SIM card, create the account and enter the payment details, When it was at the last set, step 1, check mark popped up, step 2 check marked popped up, and it froze at step 3 and never stopped. ...
Rare but it happens from time to time. Lately twice in a short space of a couple of days.I clearly got audible/visual notification and the incoming Text appears 1st on the Login Screen. I catch the 1st few words and then it's nowhere to be found. Gho...
Is the account sign on down, …. Again????
Hi there, I'm having issues logging into my selfserve account to manage my plan. Hoping someone can get in contact with me to help address this. Thanks.
I enter the sim card number on the registration page but I get the error Please enter a valid SIM number.Why can't I use the PM SIM card that was used previously and is currently inactive? It was last used in Dec 2020.
Just wondering why so many deals come along for new customers While existing customers get nothing??????
Appears they combined the 15GB with the promo code (they did not work together before) Is that a typo? Maybe should be 5Gb + 12OR just the 15GB (no 12 bonus) not both combinedhttps://publicmobile.ca/en/on/plans#4G Even the link says 5G (link doesn'...
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