Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a plan with unlimited provincial calling but almost every time I try to make a local call I get a message that says I am out of minutes. Once every ~15 times or so I try an outbound call it works. I am in Ontario with a 343-XXX-XXXX number if ...
I had selected the $40 for 15g to switch over on my next payment. I just checked and it didn't switch over. How do I get this rectified so, I don't have to pay double?
Hi all, I am on $40 15GB plan joined around Halloween. Can I plan switch to the black friday promotion $35 20GB? I can go to the change plan and put in the promo code, but will the system grant me the $20 discount from $55?
I ordered the Public Mobile SIM card through Amazon and it doesn’t fit in my iPhone 10. This is puzzling. Any suggestions?
Hi,My credit card was expired and I wasn't aware of it. My service was suspended.After I updated my card info, and pushed the payment. It said my account is back to active in "My Account". But my service is still not restored. I tried turning off/on ...
i received an e-mail on nov 15, the e mial stated 60$ off for an samsung a13 rebuild 259.99 to 199.99. i clicked the link and bought the phone, i was charge 259.99 not 199.99. I also did not receive the free sim card in the box.thanks
I'm down in the states for the winter. I took my public mobile sim out of my phone after i crossed the border and put my t mobile sim in. I put the public mobile sim in a little pouch with some other sims I have. ie UK etc. I needed to put my public ...
Hi. Several months ago I switched from PM to another carrier. Recently I replaced the phone I had been using with a new one, and gave my sister my old phone. She is a PM customer. Today when she put her sim into the phone, she got a message telling h...
I signed up for your $40 plan 5 GB at a 4G speed and my phone is only showing me 3G in the top right corner corner It’s very slowI also forgot when I signed up and paid there was a promo code for 12 GB for 12 months I forgot to do that
I have put in a voucher, and have a receipt but still no use of my phone. It's is always a huge hassle just to get into my account on then it is not working after I pay. Please tell me something can be done because I don't have the time or money to d...
Hi there, I was travelling in the US a couple of weeks ago. When adding a data roaming add on, I accidentally selected the 1GB Canadian data add on instead of 1GB US add on. I subsequently added the US add no as well. I have no need for the addition...
I'm removing my sim card for 3 months while we travel (keeping up my monthly payments) and will replace with a sim card from the country we are in. What I'm wondering is will my voice-mail still be active and will persons calling my phone hear my rec...
I used my sim card for long time and decided to keep it on a $10 plan just keep it active so i dont loose it(contact number). When i changed to higher plan found that the sim card was blocked even I was making the monthly payments. There is no option...
Hello community,Can I use a 4G speed plan instead of a 3G speed plan for my iPhone 7 Plus if I upgrade my current planor it won't work for it please?Thanks!
I am trying to login to change my credit card because I had to get my old one canceled. However, it is not allow me to login it saying my email address doesn’t even exist. What do I do?
Is there any way to pay with a UK debit card for my first month? Just moved to Canada and by the time my new Canadian bank card arrives, Public Mobiles black friday deals will be over. Seems literally impossible to contact Public Mobile's customer su...
Hello! I transferred my number from Telus. I can make calls from Public Mobile, however, I cannot send texts or receive texts or calls. Any idea why? Thanks!
Hi, I had my account set to change to the new Black Friday 40$ plan, however my renewal date was today and the plan didn't change. and Now if I try to activate today I will be charged $40.00 again. how do I get this corrected
Hi all. I'm trying to prove that I called someone about six months ago. Without phone records it's he-said she-said. Is there any way to get access to this info? I found some old forum posts that said you could but it seems that maybe the feature has...
I’m interested in coming back to Public Mobile with one of the new Black Friday promos. Problem is I live in a town that doesn’t have any stores nearby that I can get a sim. If I order one it might take a week to get to me so I’m wondering if I’d sti...
Hi everyone,I have a iPhone 12 Mini and recently switched from Fido. My data, phone calls and messaging over data all work, but I can't seem to send or receiving any SMS messages. I have received SMS from Public Mobile directly for the 2-step verific...
Just checked today for another reason...but the Amazon link has disappeared.
i want help to restore my phone.... the sim thar was in it is no good i just received a new sim card now
Does the community email option have to be enabled in order to receive PM promotion bonuse ?
I chose the 15Gb at 4G a month ago and plan should be in effect. Shows in my payment that the plan change was made and paid for. It’s been a month and now it shows that my plan is back to 5Gb at 3G. Is there an error?
Good morning everybody.supposedly I made a change of plan 40 dollars - 15gb .... I had 11 dollars rewards ... doesnt change the plan and I had to pay more ...... someone from public mobile help me ... thanks. ..I am an old customer
Just noticed there is a Black Friday deal of 20G of data. I am an existing customer. Why can’t we get the new deal? Any idea?
Hello, I been with Public Mobile for I dont know, 5-8 years now. Im still on this old 90 days plan with 6GB total data, and alot of rewards.( Im Really happy with public mobile and I told alot of my friends to switch over. ) So here's my question.......
Seriously does anyone know if this issue of recording of being out of minutes on an unlimited provincial plan. This has been going on almost a month now and absolutely nothing seems to be getting done about it? I have submitted two tickets although n...
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