Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am not new customer but when I change plan by entering the promotion code. it shows like picture. Do i get the discount next month? I saw koodo has very good plan now.
I signed up for a new promo plan, the $40/month 4G 15 GB offer on Nov 2 and requested it change upon my renewal date. My plan renewed today (Nov 27), but I’m still on my old plan. Any ideas how to fix this? I actually got a friend to join PM to get t...
I switch from the 3G plan to the 4G plan my phone still says 3G what do I do now??
Hi, we signed up for a plan last March 2022. We were given 1GB extra data per month for 1 year. It’s not there or showing that it’s been there at all in history. Can you explain where it went and get it put back on? This is our daughter’s account and...
Who do I contact at PM regarding my data being used up by someone from outside of my home?
I switched carriers - I was just charged the quarterly payment, can this please be refunded?
Does this 20$ off monthly deal for 15 months on the original 55$ for 20GB deal (now 35$) last for 15 months even if the plan gets paused at some point in between those months? In other words, do the months have to be consecutive? I am going over seas...
Hi I ported over to PM from freedom and can't recieve any calls and only some texts since doing so. Can someone help me with what I can do?
does public support esim
How long does it take to build up loyalty rewards to get that $3 off my plan per month
My account just got temporarily suspended but no indication how to resolve…help please
I want to change my plan toBlack Friday Plan $35 for 20 GB, i believe this is 4g.I am existing customer for 3 years. How and where can i do this?What promo code do i use? Im really lost at this.. i cant even post without random errors. NOTHING ON THI...
Hi. May i know my accpunt # pls?
Purchased an iphone xr. Having an issue with the screen. Suppose to be 1 year warranty. How can i claim warranty work or replacement on phone
I went to buy my monthly card today from a place I do not normally purchase it. The receipt had two 12 digit numbers on it and I entered the wrong one more than once. Now I can't redeem the card and I'm locked out of my online account because it won...
I've updated my Visa card to my account and I thought it was also tied into my wife's account but she's lost her phone service for non-payment. I don't know where to find her account. I think we shared my email but it will only open my account.
How do I find my Community user id number?
Can I ask why we need Canadian long distance add-ons or promotions? Aren't all of our calls free Canada wide? I have 1000 free Canadian minutes add on and 500 free Canadian minutes promotion. PS Can I gift some Canadian minutes to @golfball ? JK
I bought the $15 300 minute overseas package but cannot get through to a number in South Africa. Why?
Need to pay account can’t login. Reset password not recognized
hi team please unlock my device currently locked with public mobile iphone 7 imei number
Hi everyone, I recently saw a plan for $55 with a $20 credit for 20GB of data. I opted for the plan but under the payments tab, I am being shown the full amount of $55 to be paid on renewal and the $20 credit is not showing. I am upgrading from an ex...
I am currently in Sarnia On and my phone has switched to US Roaming. What can be done
Today Nov 27th, my plan was still at $40, 5Gb 3G plan.It should be on $40, 15Gb, 4G plan by now, since I made the plan change last month!Can you help?OK, I read the community thread and the Incognito browser mode corrected the issue!!OK, I read the c...
I can report that PM has taken out the $55/20Gb plan in the Change Plan menu. It is no longer available to current subscribers.
Hi All, I recently joined public mobile and I'm very happy with my choice. Will the 4G service stay permanently at public mobile because I know it used to be only 3G service back in the days. Thanks for your time
This phone number has already been on the public network in the past...Read other threads.. nothing working. Porting from Telus.
Good Day, Hope someone can assist. I read that Public Mobile does not have international roaming outside North America and wanted to know is there perhaps a way to still receive calls while outside North America? Just curios if someone was able to fo...
I am having big issues porting from PM to Koodo. Need some advise.I moved from Koodo to PM in October 2022. On Friday Nov 25, I signed up with Koodo at Walmart and rep said porting system is down so take a temp number and port it yourself in self ser...
I scheduled to change the plan on renewal date which is today Nov 27th, however the system didn't change the plan. Can someone help me? Attached the screenshot:Several weeks ago when I sheduled the changes: Today: Liang
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