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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11125 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22055 Views
  • 181 replies
  • 24 Bravos

Page expired

I am unable to login to my account. Once I choose my account page I get that page expired

rawass31 by Great Neighbour / Super Voisin
  • 171 Views
  • 1 replies
  • 0 Bravos

Resolved! Change email

Hello,  Can someone help me change the email address associated with my account?Thanks.

kCarter06 by Great Neighbour / Super Voisin
  • 212 Views
  • 2 replies
  • 0 Bravos

"Account blocked"

Hello teamSorry but I'm really fed up. My monthly renewal is by direct credit and for at least the second month in a row, I have a message saying that the account is blocked for non-payment. This time, I got the message at 6:22 a.m. when I logged on,...

FDjossou by Good Citizen / Bon Citoyen
  • 302 Views
  • 6 replies
  • 0 Bravos

Resolved! Help

I need to find out my public mobile account number but I forgot the initial email I had used. Every time I try to log in it says that I can’t. Is there a way I can find out my account number through a prompt or something 

Gwen322 by Great Neighbour / Super Voisin
  • 280 Views
  • 3 replies
  • 0 Bravos

Resolved! activation

My wife & I set up public mobile accounts yesterday from a joint telus account - her set up proceeded ok, however I am getting a message of "unregistered SIM" the phone is a Samsung A5

bperry50 by Great Neighbour / Super Voisin
  • 339 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost SIM card

Hello, My aunt is also with Public Mobile and she lost her Public Mobile SIM card while travelling in Europe. What would be the process in this case?  She really needs to keep the same cell phone # Thanks in advance  

kaiakrol1188 by Great Neighbour / Super Voisin
  • 295 Views
  • 5 replies
  • 0 Bravos

Resolved! Service while in europe

I understand cellular service is not available with public mobile in Europe but can I still receive texts and emails while connected to the internet?

cmzust by Great Neighbour / Super Voisin
  • 289 Views
  • 7 replies
  • 0 Bravos

Resolved! USA roaming not working

I’ve been in the USA for 11 days.  I purchased my second roaming pass to continue my service and I can’t text call or use data despite the fact that I am connected to a cellular network.  Help.  What has happened? Why isn’t the second pass working.  ...

Helenaj1 by Good Citizen / Bon Citoyen
  • 1049 Views
  • 22 replies
  • 0 Bravos

Resolved! regarding Sim card

My sim card is not working.Its locked and require  PUK code. So, from where i can get it.  

Resolved! connection issue

Alright So i switched to public mobile a month ago and it seems like i was getting mixed providers. When i called today they said the transfer didn’t go through and they assigned me a new number. Now nothing works, it doesnt connect to the public mob...

alexcieslik by Great Neighbour / Super Voisin
  • 261 Views
  • 4 replies
  • 0 Bravos

Can't swap SIM card

I am swapping out a SIM card for a referral and every time I put in the SIM card number it disappears once I try to save the changes. I've tried this with 2FA enabled and with it disabled. I've cleared my browser I've tried to do it in secret/incogni...

Resolved! Sim 1 not allowed S22

I've had this phone for a month or so now and it's been fine. However just yesterday the Sim card stopped working and it said Sim 1 not allowed. I put the sim card in my friends phone and put his sim card in mine and both worked, but its just my sim ...

Dida by Great Neighbour / Super Voisin
  • 713 Views
  • 13 replies
  • 0 Bravos

Resolved! Public Mobile locked my phone “Lost/Stolen”

Hi, Im wondering if anyone knows what I can do about this:Roughly 2 months ago I decided to terminate service with Public Mobile after they were unable to resolve a technical issue. Public Mobile was kind enough to reimburse me a month of service bec...

folgerrd by Good Citizen / Bon Citoyen
  • 1021 Views
  • 21 replies
  • 1 Bravos

Resolved! Number transferring to another carrier

Hi, I transferred my number to Freedom mobile in late Sept. 2022 but PM didn't do the transfer and I threw out the PM SIM. I still want to transfer my number to Freedom mobile. As I threw out the PM SIM I can't get any more text messages from PM. Ple...

Modhu by Great Neighbour / Super Voisin
  • 518 Views
  • 11 replies
  • 0 Bravos

Resolved! New plans

It appears the new plans are better then the one I currently have. 

naddude by Great Citizen / Super Citoyen
  • 763 Views
  • 16 replies
  • 0 Bravos

Resolved! Payment Problem

Hi there,I updated my credit card information, but the payment won't go through. I get an error saying "oops, something went wrong, try again later '. I thought it might have something to do with the postal code, so I tried two different ones, and it...

GeorgeBauer by Great Neighbour / Super Voisin
  • 348 Views
  • 8 replies
  • 0 Bravos

Intermittent issues sending out texts

I'm having random intermittent issues sending out texts. They won't go out, phone warns they couldn't be sent. What are the chances this is due to my phone (S10e)? Or could it be PM?

dafou555 by Good Citizen / Bon Citoyen
  • 340 Views
  • 7 replies
  • 0 Bravos

Resolved! email

i forgot the email address for my account

Resolved! Plan will not change

For the past couple of months I have tried to change my phone plan to one of the 4G plans. It says it is set to change on my plan date but that date passes and it doesn't change. I didn't think anything of it but I am heading to the US in a couple of...

Niveks73 by Good Citizen / Bon Citoyen
  • 427 Views
  • 6 replies
  • 0 Bravos

Resolved! Why can't login My Account any more?

Tried to login My Account many time since yesterday, but always show Page Expired.Anything wrong with the server? If so, is there any other way to add data package?Thank you.

freemanca by Great Neighbour / Super Voisin
  • 562 Views
  • 6 replies
  • 0 Bravos

Clock

Did anymore notice that our cell phone time is about 2 minutes faster than the standard? I believe it is caused by the server. It is not a big deal. But sometimes it is not convenient. I hope PM can do a calibration. 

Maggie1 by Great Neighbour / Super Voisin
  • 329 Views
  • 5 replies
  • 0 Bravos

Resolved! Changed plan but no internet connection on $28/month deal

Hi all,I currently changed my plan and was excited to see there was 1GB together with the plan. however everytime I wanted to use it, it seemed there was no I internet plan.Anyone knows anything about this?If there is such a plan, it should have kick...

Albi_Ca by Good Citizen / Bon Citoyen
  • 588 Views
  • 12 replies
  • 0 Bravos
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