Community

Resolved! Add-On Transfer

Hi all! im just curious if anyone knows whether add-ons transfer to my new plan if i update it? (Currently on Old $40 Unlimited talk and text with 5gb 3g data, looking to upgrade to new version of same plan with 4g) but i have like $200 in unused add...

Resolved! no minutes on unlimited provincial plan

Our plan has unlimited provincial calling, however, every time we try to make a call, we are cut off with a voice message alerting us that we have no minutes and must buy an add-on. At $150 for 3 months, this is unacceptable. We cannot reach anybody ...

Resolved! Activate my account

I am new to public mobile and I try to activate with my voucher but it ask for my credit card I don't have a credit card 

Resolved! Not receiving calls from my VOIP phone service

I joined PM two days ago, my old provider was Zoomer (Cityfone). There were some initial issues with porting my number over, I could make calls but not receive calls from any numbers. I raised a ticket, and the problem seems to now be resolved. I've ...

Resolved! Can’t change SIM card number

I lost my phone so got a new SIM card to put in my new phone and when I go to edit my account info like I was told, to change the SIM card number it’s glitching and just goes back to zero. Since I don’t have a phone number I can’t dial 611 and the fa...

Resolved! 5$ referral x 5 months missing from both accounts

Applied with this deal and do not have confirmation in either my account (4year ongoing customer) and new friend referral's account.  How do I resolve this issue? New customer gets$10 for using referral code5 welcome points worth $5$5 credit for 5 mo...

Resolved! Double Charged On Renewal - $40/15GB

I had my account set to switch to the new 15GB plan but it was no longer showing up on my account.  I had decided to upgrade it manually today but then I was charged for my old 5GB/3G plan today too.  Can I get a refund?

Resolved! Just ported my number over from Zoomer (Cityfone), but cannot receive calls

I ported my number over 2 days ago, everything works fine except I cannot receive calls. When I try to call myself from another number, it goes straight to my voicemail in Zoomer.I raised a ticket on this yesterday, but I have not gotten any response...

Resolved! Network not Registered Issue

Two days ago my phone (Samsung) would not let me make phone calls or receive calls and would say that I am not registered to a network. I have had this phone since March of this year and it was working fine. Even after shutting my phone off and takin...

Resolved! How do I get public mobile to make a request to bell to move my phone carrier?

Resolved! Partial port-out problem

Hi, yesterday I ported out my PM number to a new provider. I spent several calls with the new provider and had to re-request the port twice before receiving an authorization SMS from PM.  Once the number appeared at the new provider, I could no longe...

Resolved! Public Mobile 15GB of 4G for $40/month?

Hey, I got this text message from the phone number 5194. Is this offer actaully true (I guess I could just respond back with YES)? And, is there a catch to this, because it seems like a no brainer for me since I'm paying $35 for 3GB?"Public Mobile he...

Resolved! NO ACCESS TO ACCOUNT EMAIL

I do not have access to my account email, thus I cannot verify my public mobil account and I need to change my payment info as I have been suspended. How do I do this?HELP PLEASE!!!!!!

Resolved! USA travel

I am a new Canadian user and I was wondering when I travel to US, can I use my data from my plan(15 GB) and only purchase a roaming add-on? I’m presuming that I would be charged roaming fees if I didn’t buy the add-on. Please share with me if anyone ...

Resolved! Can't login

Activated my SIMCreated the account with my email addressCould not select #Now can't login or reset password

Resolved! Change Phone Number button missing

I'm looking to port my number over from Koodo, but I don't see the button on the My Account page. Am I missing something? 

Resolved! i seem to have access to the community but have NO idea what my username or password are.

clearly they are not the same as the account name (email address) and password on the account.on the community page if i hit create account it takes me directly to the community help page.so i can't for the life of me submit a ticket--lacking a commu...