Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have tried multiple cards and I have funds in those accounts but it always says that there’s a problem. I have tried every day for the last 5 days. Just looking for some help before my account gets suspended
We have three different accounts and none of our phones are able to receive or place calls. When someone calls the phones, they go directly to voicemail. This is in Nova Scotia. Is there a network problem? All the phones have been reset with the bat...
So since I need a new phone, I looked for one on the Public Mobile shop and found an awesome one that just barely fit inside of my budget (the TCL 20 PRO 5G, for $394.37, with free shipping).For some reason, it wouldn't let me log in to my Public Mob...
I replied 'YES' to a new plan (15gb of data, 40$ a month) and the auto reply said that it would be applied to my next plan renewal. That happened today and my plan wasn't updated. Anyone else know how to solve this? It would be nice to get the plan I...
I'm on the 3 month plan. Current cycle is Sept.3-Dec.5, the plan includes 6GB of data for the cycle. My power was out for 4 days during Fiona, during that time I used a significant amount of my plan data. When the 2GB Fiona bonus data code was sent t...
Why can I not add a new SIM card to my account?
I used to have the number xxxxxxxxxxxxxx with public mobile. I was wondering if I could get it back?
Hello, I have setup my plan to transfer to Public Mobile from a Rogers reseller, but when I went to remove the port block, they gave me a better offer than what Public Mobile is offering and I decided to stay with them. However Public Mobile is not a...
Hello, I wanted to port the number on my current accoutn out to another provider and bring a number from that same provider over to us, so its basically a number swap. Is it possible to keep my current PM account and sim card or will I loose everythi...
Hi.My SIM card has been activated and registered a new number(following the official instruction), and I have submitted ticket to request the agent help yesterday.But so far no contact and no solution provided at all. Is this normal even no reply aft...
I was triple charged and when they couldn't get my port to come over. I was then told via CS to charge back via credit card. A month later now and they've informed me that my account is locked because I charged back臘 and can no longer use that car...
I've been with Public for over 3 years and I'm very happy with the service and perks.I had the $40 3G 5GB plan.I recently switched to the $40 LTE 15GB plan. My Iphone is now set to LTE and I'm getting more dropped calls in locations where I didn't be...
I can't receive calls, I can only send calls. My phone was activated yesterday, phone number was ported from Bell. I've already tried the following: Restart phoneRemoved SIM and placed backPlaced the SIM in another phonePlaced my phone in Airplane mo...
Locked out of my account Because they double charged me on the same day the same account the only way I was told I could fight that was the call my visa no they have locked me out of my account and won’t help me
Hi so I haven't checked my account in a while and i think my account was deactivated i think because I cannot login or even reset my password. I don't get the emails. I still have my sim but it shows as no service.So, what does this mean? did i lose ...
How do I cancel an order
I have been advised by a friend in Mexico who had sent me a message which was received by a person living on Vancouver Island. This person texted my friend back advising him that he was not John. I am not sure what is happening and would appreciate y...
I recently signed up and received some Public Points with a description of “10% rate plan reward”. Can you explain what this reward relates to and whether it is a one-time or a monthly reward? Thanks for your help.
Everything is good, making phone calls, receiving text, sending texts but can’t receive phone calls.
I have had my plan for a long time 3 plans and last month they removed 3 payments this month they only removed one payment . Now my fathers phone doesn't work . I added 40 dollars to my account but still don't see my wife's phone or my father's only ...
Hi everyone, My account was officially updated to the $40 15GB 4G plan today but I'm still getting 3G speed (~3mbps). Do I need a new sim card to get the 4G speed? Thanks.
Hi! My phone number is xxxxxxxxxxxxxxx. I am unable to login. I can login to my wife's account but mine says Page Expired The page you are trying to access is no longer available.Please help.
I opted for $40 plan and was charged twice of $44.07 with taxes. An extra of $4 funds are available on y account. I want a refund for that as well. I don't like the service of this network anymore. I have been a loyal customer for more than a year n...
On Oct 26, 2022 I ported to PM using a referral code. Initial plan: $40 for 5gb + 12GB BONUS 12 months promo+$10 referral up front, then $5 referral for 5 months, 3x reward points ($6 per month) On Oct 31, 2022 I chose change plan at next renewal for...
I set my plan to change on my next renewal date to the $55/month -$20/month for 15 months plan. I entered the promo code and it was accepted. But now when I look at my upcoming payment, it's for the full $55. Anyone know why???
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