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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Purchased data

I purchased $20 of US data this morning and I have been billed on my visa for it but it’s not on my phone I’m now in Hawaii with no data

Resolved! Someone else picking up my number

My wife got a new public mobile sim card and we activate it, when we are making out going calls all things are working but when we call the number someone else is picking up the phone. How is it possible? What should we do?

Resolved! Missed up my number port

I messed up my number port from koodo. Now my koodo account is closed. And neither sim card koodo or piblic mobile is working. Can some one help.

Resolved! A posted phone number

I can not receive phone calls or text messages to my new phone with Publicmobile and I ported my old number from Comwave 4 (Four) days ago. How ling does it take?

Resolved! No Incoming Calls

I switched from Bell a few weeks ago. I said yes from Bell (porting) through the text message during the switching process. I just realized that I am/have not received any incoming calls (They go straight to bell Voicemail) yet. Your assistance t...

Resolved! update my credit card

hi there, i am wondering if someone can help me to update the credit card info in my account . i do not remember my pin and email and password.

No voicemail

Hi, I just switched my plan to the $40/15gb and now I'm having trouble with my voicemail. When I receive a phone call it states that my mailbox is full. However, when I check my messages, it is empty.

Resolved! Canada-Wide Unlimited Talk Meaning

Does Canada-Wide Unlimited Talk mean unlimited incoming and Outgoing Calls from and to Canadian numbers while anywhere in Canada?

Resolved! Activation by adding fund

I am newcomer and buy a public mobile Sim card at a shop. They gave me a sim card and a 40$ pin code to add fund to my account. I want to activate my Sim card but I cannot pay the plan price by this code. I do not have credit or debit card yet. How c...

Resolved! Plan change not showing in portal

I switched to the $40/15GB plan a few days ago. I set the plan to change on the renewal date, which was Nov 7. I was charged the new rate, but the portal still shows the old plan. It's been 4 days already.Anybody has the same issue ? Should I contact...

Resolved! Unlimited text messaging

Hello I purchased your $15/m plan which includes unlimited text and picture messaging, but mms is not working unless my cellular data is on and it ate up all ofmy data in a few days. How is that ‘unlimited’?? My husband has the same plan and it works...

Resolved! Roaming

Anyone else having problems with Roaming from Canada to U.S.? The calls drop at least 50% of the time and the conversations phase in and out most of the time.Some text messages do not come through. Very unreliable service.

Voicemail states it is full but in fact it's not

Hi. I'm having an issue where someone can't leave a voicemail because it's full. I checked my voicemail (647) 580-4001 and 1-778-580-4001 but both are saying no messages. Any ideas on how to fix it? Thank you

Resolved! My Account

I need help creating a "My Account".

Resolved! Simultaneous Call forwarding

Is there a way to forward calls with Public Mobile but still have my iPhone ring?What I am trying to achieve is when someone calls me on my mobile number, both my iPhone and my office phone ring so that I have the option to answer at either location....

Resolved! Wrong mailing address

Hello, I bought a sim online (Order 313911). Unfortunately the wrong address was entered and the shipment hasnt arrived yet. Could you please get in touch with me directly so i can update the shipping address? Alternatively, can you guide me online a...

Resolved! Roaming Add on Talk and Text

Sometimes when I purchase Canada/U.S. roaming Talk and text add on I can do it as a bundle and get charged $15.00 for 10 days. Other times I have to select them separately and get charged $16.00 for 10 days. Why does this keep changing?

Resolved! Account delete

How do I delete my account

My account

I’ve tried to sign in to activate my SIM cards. I’ve tried several times, but I am not getting an email from yo with the 6-digit security code. please help asap. Phone contract ends tomorrow ‘’if I can’t get this done within the hour I’m driving to ...

No data connection.

No data connection.My phone prompts me to log in to the PUBLIC MOBILE network.It says INTERNAL SERVER ERROR. When I signed up for February 2022, I signed up with 2GB of bonus data per month. I want to solve the problem.

$40-15GB offer will be gone tomorrow. (one day deal)

Good morning everyone, I saw this on the Public Mobile front page. This offer will be gone tomorrow. Get it before it gone. Have a wonderful day

Resolved! Data running out without using it? iPhone XS

Each month, my plan runs out of data. I have “cellular data” enabled for iMessage but other than that, I have all the settings that use data turned off (like wifi assist, background app refresh, etc). The weird thing is, I’ve hardly left wifi (I’ve b...

Resolved! Change Email Address on my Account. Virtual agent page not working

I need to make a payment to renew my plan. I am not able to login since the email address in MY ACCOUNT is not working.I tried connecting to SIMON Help, that page is not woking. What is the option.

Voicemail stating it's full

Hey All, Today I was told that my voicemail was full. I checked and I have no messages in there. Tried voicemail again and says it's full. I did just change my plan to the new $40.00 for 15GB at 4g speed. But I thought voicemail is with all plans...

bill

My credit card was expired now I can't make autopay monthly and my line stop working

Resolved! Travel to Europe

I am planning to travel to France. Are there any add-on available so my phone will work while I’m there?

Resolved! Add On Expiring Before Use

I purchased a US add on in preparation for a trip - because I’d had issues purchasing once in the US. I arrived in the US yesterday and just received a messsge my add on expires today! How does the clock start before I’ve even arrived?! I am NOT abou...

No Incoming calls

I recently opened an account with Public Mobile. I can make calls, received text messages and voice calls. When Incoming calls come in, the calls goes directly to my Voice Mail.I have tried the following: activate/deactivate airplane mode, do not dis...

Public Mobile Deal

Hello, I got a text saying...Public Mobile here. We've got a great deal for you. Get 15GB of 4G speed data for only $40/month. Reply "YES" to get this limited time offer added to your account on your next renewal date.Plus, tell your friends that the...

Resolved! Plan change didn't happen on renewal date.

I elected to have a new plan take effect on my renewal date. Today at renewal I see no sign of it. It shows the same old plan renewed through Dec 11. Is it something that just takes extra time to display properly, or did it really fail to change?

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