Community

Switched SIM chip to a different phone and I cannot get data or text/calls to work outside of wifi

I switched phones and using same SIM Chip, tried to set APN settings but i seem to only be able to text one person. the rest of my texts just say to try resending and gives me an error. Can someone please help I need this phone for my business.

Not receiving all text messages

My mom has been with PM for a few years and has not been receiving text messages since last week and because she's not tech savvy and older, I'm trying to help remotely.Text messages from some numbers are not received including the security code to l...

Porting issue... halfway done

I subscribe to public mobile on Friday and as I wanted to check out the service I didn't Port my number in right away. On Monday I started the porting process for my number over from Zoomer Wireless. I got a message that there was an issue and that s...

How long does a ticket response take?

We Encountered An Error

Anyone else trying to setup a new activation and have this error? Possibly due to system upgrades I wonder?

Customer service agent!!!

I need to speak with a human. The chat is of no help whatsoever! It not only doesn't help me woth my issue it prompts me to log in to my account over and over. Please i am having a billing issue and need some way to get in contact with a real person!...

Porting number went kind of wrong?

My wife and I signed up for PM, transferring numbers from rogers. Everything went smooth since the day we signed up (last Thursday or Friday). Number port went well and worked until yesterday. Since today I couldn't reach my wife. I got on the other ...

Re: Activation screen stuck on linking plan to account

I’m having this issue as well for my wife’s account. She has been using her phone on Public mobile for a few months now. When we try to login to her account it forces her to sim activation screen im thinking something did not get setup on Publics sid...

USA / Canada 50 G plan not providing data

New 34.00  Canada wide USA plan is not working in USA. I can not access data even when roaming is on   Why?

Old rewards - we have $27 of credits per 90 days - how does this translate in $$ to the new points?

We've been with Public Mobile for so long I can't remember, and we have a $27 discount every 90 days ($9/month). How does this translate to actual discount dollars in the new public points scheme? Thanks!

What happened to the 90 day plans?

I've just switched from the old 90 plan to a new $34/month, but it says that there are discounts if you sign up for a 90 day plan, but I cannot find them. My husband just did it a few hours ago, but this doesn't seem to be an option for me, which is ...

Cannot update VISA autopay card

My VISA card used for autopay recently expired. I have attempted to change the information online using the update function several times and every time, it fails. I need to accomplish this in order to ensure my payments go through and there is no in...

Phone not ringing on incoming call

I am in Florida and find my phone does not ring to indicate an incoming call when the caller is Canadian phone also in Florida, I can call them with no issues. Any ibeas

Trying to transfer my phone number from Koodo to PublicMobile... Process failed.

Process failed and I can't resume.  App talks about creating a ticket, but it doesn't let me.

No 5 g network

I just got my sim card activated today, which is supposed to be 5g capable.... however I got to my network settings and there isn't even an adoption for 5g! Only lte.  What gives? 

Re-evaluate your time in the Community

With the most recent announcement regarding moving everyone from the Legacy Rewards system to the new Points system will you be less likely to assist customers in the Community?

Cancel account

Hello,  I just activated an eSIM for another provider but my account is still active.  How do I cancel it.   It obviously didn’t reroute my number as it should.  

How do I re request the transfer to public?

Didn't respond to the 90 minute transfer in time I believe.  Spoke to freedom and they said need to request from public.

How do I pay with a US credit card

I can't seem to put in my US zip code

Anyone else with signal & speed issues?

Like DeJa Vu...can't believe I'm having to write this again. I guess I've just reached that frustration point and feel the need to vent & to see how many other PM clients experience the same BS as I have to deal with.  For starters the whole log in p...

SMS sent to phone not received.

-First , Yesterday with the maintenance closure I could not reach my account and I got cutout by the 24h limit !!-Second, for SMS not received . --When I want to ''Open a Session'' , to log in to my account P.Mob ask me '' send the 6 digit Number to ...

FORCED move to new points from old rewards

Will PM offer a $25/mo 50Gb CAN US plan for legacy users, please? I will lose $50/yr from loyalty, and lose another $24/yr from auto-pay? This is another way of saying you are increasing my plan by $7/month, with no additional value? All my referrals...

My phone displaying 5g+

For the first time since joining PM in the fall my phone (iPhone 14 pro) is showing 5g+ today. Is this new for PM or did the 5g plans always have this? I’m not in a different location than I normally would be. I did a speed test and it was 263 Mbps. ...