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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11142 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22092 Views
  • 181 replies
  • 24 Bravos

Cell phone sgnal booster- What type needed?

I am about 3.65km from a Bell cell tower that Telus/Public Mobile use. It is in a rural setting. I am lucky if I have one bar on my phone inside the house with a metal roof. Step outside and I can usually get 2 bars and not drop calls. What type of s...

FrankFawson by Good Citizen / Bon Citoyen
  • 374 Views
  • 6 replies
  • 1 Bravos

Resolved! Can’t login my account

I don’t think there’s limited to login my account, but don’t why I couldn’t login? 

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Lehaha by Model Citizen / Citoyen Modèle
  • 168 Views
  • 2 replies
  • 0 Bravos

Resolved! New plan wasn't applied.

I have requested to change my plan from 10GB 3G speed $50 to 8GB 4G speed.As I didn't want to waste my money, I selected "Change plan on renewal date".My renewal date is today (October 29). But the old (10 GB 3G plan) was still applied today. I don't...

wise80 by Great Neighbour / Super Voisin
  • 241 Views
  • 4 replies
  • 0 Bravos

Resolved! How to call india ?

Hi, I have the international minutes available in my account but I couldn't find how to dial India number ?Should I be calling 011-91-<India Mobile Number> OR some other number ?  

reachme by Good Citizen / Bon Citoyen
  • 265 Views
  • 2 replies
  • 0 Bravos

US add on not working

I've tried several times to purchase a US add on.  I have lots of funds available and the system gives me a receipt.  I check my payments and it doesn't show up, no funds are debited and no US add on started

dveldhuis99 by Good Citizen / Bon Citoyen
  • 497 Views
  • 13 replies
  • 0 Bravos

Resolved! Can't change plan

Hi there, I'm trying to change to the $40 15gb special plan but all I get is the spinning circle when I click continue   

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wong08 by Great Neighbour / Super Voisin
  • 333 Views
  • 7 replies
  • 0 Bravos

Resolved! Pre-authorized payment

I would like to know that Public Moblie doesn't request any more payment when changing the provider. One of my family set the pre-authorized payment of Publc Moblie and he changed the provider today. He didn't make the pre-authorized payment unable i...

kisia9 by Great Neighbour / Super Voisin
  • 237 Views
  • 3 replies
  • 0 Bravos

Resolved! $40, 12GB Special Offer

Hi,With regards to the above offer, if a new customer wants this plan, how does she go about activating it?  I don’t see this offer for new customers anywhere.  Also, does this price last for just 12 months, or is it permanent?  If it is only for 12 ...

TessieBoo by Model Citizen / Citoyen Modèle
  • 643 Views
  • 11 replies
  • 0 Bravos

Horrible data connection

I’m in Newfoundland and I have the 4G plan and no matter what I do or where i am I have the on bar if I’m lucky two I’ve been paying for data and only using 1gb if I’m lucky, it’s been going on for months. I’m wasting my money and can’t change anythi...

BH999 by Great Neighbour / Super Voisin
  • 214 Views
  • 3 replies
  • 0 Bravos

Resolved! Switching plan and Rewards

I am thinking of switching my plan to the $40 4G Speed 15G 30-Day plan. Will this switching change my rewards from the $ based to a points system, which I wish to avoid?

Paul7 by Great Neighbour / Super Voisin
  • 668 Views
  • 7 replies
  • 0 Bravos

Resolved! can't sign in

It won't recognize my account info. I know it recognizes my email because it allows me to reset my password but then when I enter both it says there is an error.

Duarte by Great Neighbour / Super Voisin
  • 204 Views
  • 3 replies
  • 0 Bravos

Data add-on not working

I purchased data as I have exceeded my use for the month but it isn't working. Not sure how to fix it. Any help is appreciated.

Daveby by Great Neighbour / Super Voisin
  • 100 Views
  • 1 replies
  • 0 Bravos

Resolved! Phone number and plan change

Hello, I'm seeking some advice from the knowledge folks here. I have an old plan still under the old rewards system. I get $8 monthly. I would like to do two things:1. Change my phone number now. This will be a transfer in from another carrier.2. Cha...

PM10Plan by Good Citizen / Bon Citoyen
  • 219 Views
  • 3 replies
  • 0 Bravos

Resolved! call to Iran

I bought the plan of 300 international long distance minutes for calling to country of Iran, but I cannot! I payed $15

RezaNB by Good Citizen / Bon Citoyen
  • 388 Views
  • 10 replies
  • 1 Bravos

Resolved! 12MONTHS12GB

I attempted to use this code when I updated my account to the 40 dollar one.It will happen on my next payment.Why did the code not work and will I receive tbe offer?I want this offer 

aavenger by Good Citizen / Bon Citoyen
  • 534 Views
  • 9 replies
  • 0 Bravos

Resolved! Service suspended

Hello, My service is suspended.  The message indicates I need to renew my account.  However, my monthly payments come out of my credit card AND my card is paid off each month.  There is ALWAYS sufficient funds to cover my monthly $37.00 cell phone bi...

NRKK by Great Neighbour / Super Voisin
  • 156 Views
  • 2 replies
  • 0 Bravos

Resolved! Porting in

To activate the new line for the special holloween plan, I am planning to port in from Phone box. Does anyone have similar experince for porting from Phone box?

devilj2012 by Great Neighbour / Super Voisin
  • 167 Views
  • 1 replies
  • 0 Bravos

Resolved! Old Sim card never been activated

Hi I have an old public mobile Sim card 6 years ago and never been activated or used.  Can I use it to activate a new line?

devilj2012 by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 0 Bravos

Resolved! 100 minutes ran out

I have plan $15 / month. If 100 minutes have been used, can I still make a call? It will charge the extra on my credit card? Or it stops & I can’t make any outgoing call? Thanks

minhtran66 by Good Citizen / Bon Citoyen
  • 223 Views
  • 4 replies
  • 0 Bravos

Resolved! Outgoing calls to 438-580-4001

My usage history shows numerous outgoing calls to 438-580-4001. I didn’t make those calls. What can I do? I’m on a limited minutes plan 100 mins/month. These outgoing calls drain lot of minutes: 35 minutes in 4 days.How can I get back my unused minut...

minhtran66 by Good Citizen / Bon Citoyen
  • 3671 Views
  • 7 replies
  • 2 Bravos

Resolved! Want phone but cannot get through my accounts

Public Mobile here.Did you know our new 4G speed plans are up to 30x faster than your current plan? Upgrade to 5GB of 4G speed data for just $40/mo. Get this deal in My Account at https://selfserve.publicmobile.ca. Plus save up to $135 on a Certified...

tmcalgary by Great Neighbour / Super Voisin
  • 245 Views
  • 2 replies
  • 0 Bravos

Resolved! Can’t get into my account due to 2 step verification

I can’t get into my email due to 2 step verification nor can I get onto my public mobile account to change sims as I’ve lost my phone this has been a real struggle I’m just trying to change my SIM card to the new one so I can pop it into the temporar...

Kyrshaduv by Great Neighbour / Super Voisin
  • 374 Views
  • 4 replies
  • 0 Bravos

Resolved! Don't know my username

I mixed my Dougherty username and main can you please transfer my public mobile telus or koodo because u give hard time.

soojeede by Great Neighbour / Super Voisin
  • 316 Views
  • 3 replies
  • 0 Bravos

Resolved! Public Mobile Points

I was wondering what the difference is between Public Points and their reward system? If i sign up for points would i lose my current rewards per month( e.g. the $1 discount per month for friend refers/loyalty/autopay)

teresaho by Great Neighbour / Super Voisin
  • 322 Views
  • 4 replies
  • 0 Bravos

US roaming data not working

Hi,I bought this US roaming add on with unlimited text , call and 250MB data. On the first day, data worked well. I got a text from Public Mobile that I used most of my data already. Then data stopped working. I checked my account and it showed I sti...

Gjyoon by Great Neighbour / Super Voisin
  • 212 Views
  • 3 replies
  • 0 Bravos

Resolved! data usage

going online my account shows data usage has been minimal.I receive text twice in two mths that I have used 70% of data.

farouk1 by Great Neighbour / Super Voisin
  • 224 Views
  • 3 replies
  • 0 Bravos

Resolved! Refer-a-friend, save $25

Is it for every friend you referred, you can get $25 for each one? Or you just have one chance get $25? 

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Lehaha by Model Citizen / Citoyen Modèle
  • 456 Views
  • 5 replies
  • 0 Bravos
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