Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got a text yesterday from public about a cyber monday deal I want to take advantage of but all day yesterday and still today after I sign in I jaut get a page saying they the page I am looking for is expired, anyone else experience this ? how do I ...
Hello, I used the Black Friday deal to transfer from Koodo post pay to PM. Everything showed it went through fine and I got the request from Koodo to port over 12 hours ago. My PM sim never activated just shows SOS and my Koodo service still works an...
Hi there , I activated my new public mobile sim and ported a number from Koodo post pay. My service activated on the new sim but even after 12 hours no one can call my number my phone only works for outbound calls and shows no caller ID . Koodo servi...
Does anyone know why my data hasn't been working over the past three days? I also can't log into my account. I submitted a ticket but no response.
I just tried to port my number from Bell. I received the text message, hit yes saying to port the number. within 1 minute i received a text from public mobile saying that it looks like i entered the incorrect ESN / MEIDWhat do I do? I can switch out ...
Good Morning,I wanted to ask for assistance.Yesterday because of the Cyber Monday offers I attempted to register a new SIM and port my number to Public Mobile from Rogers.The website and chat showed error messages (unavailable / try later) etc.I'd st...
Please how long does it take for CSa to reply a request .
I was able to take advantage of the Public Mobile Recent offering for Cyber Monday.I thought it would be pretty straight forward as I've ported in before.However, it's been a while now, about 2 hours.I received a Text from Koodo asking me to reply YE...
I updated my phone last night. Everything worked fine before the update. I have tried resetting my network settings, factory resetting my phone, and rolling back to an older firmware and nothing has fixed the issue. Does anyone have any suggestions b...
I opted to wait until renewal date (Nov 28) to automatically change to the $40 for 15 gig plan. The automatic payment went through for the cost of the plan but my old plan is still showing on the current plan page. I remember I did this for a previ...
I keep getting notifications in voicemail from the same number that was deleted and blocked. It keeps showing up in voice mail but no call has been made.
I switched to Koodoo yesterday, received my text from PM asking if I wanted to transfer, I replied “Yes”and 14hrs later and 3 identical texts from PM I am still using my PM SIM card as they have not ported my number to Koodoo.
I changed three lines to the new plan 20gb for $35 using the promo code 20OFFMONTHLY two of the lines changes successfully but the third one showed that it was changed but today when I log in to my account it doesn’t show the new plan like the other ...
Hi. I’m trying as an existing customer to change my plan to the cyber Monday promotion-$35/20G . Is this possible? Thx for any help.
I'm trying to port number to Freedom Mobile because I need US roaming. The Freedom Mobile support team has submitted the request multiple times and I received the text message from Public Mobile which I approved by replying "Yes". However, my cell nu...
We bought an Iphone 8 Plus last week. It arrived yesterday and we plugged it in to charge. After several hours we noticed that it wasn't charging, and the apple popped up on the screen periodically. We used the charging cable that came with the phone...
Hi. I bought the public Mobile sim in 2019. When I got the sim I was told it will work only in GTA, I once went to NIAGRA, I didn't have any signals there. Will it work outside GTA now because I think Public is using Telus network now.
HelloOK,I just changed plans 3 days in advance, instead of doing it at renewal. Is it normal that none of my rewards are applied (Loyalty, Pre-Authorized Payments...)? I lost it for this month? …the only thing taken is the 5$ of funds available +34....
Anyone else not able to activate the Cyber Monday deal? Seems like the system crashed
I have the funds in my account, but I have no service, when I call it states I have the funds, but service is suspended?
I got this deal and it showed the discount. Now that it is showing the bill, it is not discounted. This is not good and there is no way to confirm or cancel this overcharge. I tried to access my account but it has been down formaintenance during this...
I cannot seem to log in to my account. I keep getting a Page Expired page. This has been going on for a while now. I need to check the balance on my account and haven't been able to because of this.
I am never able to log in to my account and have to reset my password all the time. After that if i manage to log in, it just leads to another page saying cannot load or some sort of error. Its been months now, and its a nightmare to get in touch wit...
HELLO INWOULD LIKENTO SWAP MY OLD SIM CARD TO THE NEW ONE I JUST BOUGHT MY PLAN IS 55.00 A MONTH
I recently went to us and took our a 10 day roaming talk and text plan. It wasn’t working so I repurchased and my phone stopped working. No access to phone or email for Thursday evening and Friday morning. I did a hard reset boot on my device and ...
I'm trying to port my number to koodo, I keep getting a text message for an answer yes or no. After the 5th Yes, here I am, what could the issue be?
Hello, everybody, The email address that I registered on my profile had gotten closed because I didn't use it in long time.Do anyone know how could I change my email address on my profile information? Thank you.
I recently traveled to the US and purchased the data add on before going. But when I arrived in the states, my data didn't work. I made sure that int'l roaming was turned on... but it still didn't work. I have a trip coming up again this weekend and ...
Hi Community:After upgrade my older plan My money taken two times for same number:Plan A : $ 48:59 expired my OLD plan same phone# ( including tax) Trans date : Oct 30/22Post date : Oct 31/22 Plan B : $45:20 upgraded my NEW plan same phone# now I...
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