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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! No access to mobile data

While I tried to port my old number over to the new SIM, it continues to revert back to the original SIM number. So I shutdown my phone and remove the SIM card, turn the phone back on, shut it off, and then insert the card, and then turn the phone ba...

Self serve account

How to create a Self Serve account

New Promo: $40/15GB with 4G speed

Got a text about this new promo, $40 for 15GB with 4G speed. Slightly different than the boxing deal promo.

Resolved! email address change

I have to change to a Gmail account. How to I change my profile?

Resolved! Ticket reference number: 269491-528

can i get a credit for this sim card purchase, don't want to lose promotion price, extra data etc....Can you cancel delivery to the house, and i go purchase 1 on my own..??

Resolved! change from mailing sim card to pick up on my own

I did not receive my sim card through mail and wonder if I can pick it up by myself to save time ?

Resolved! Upgraded plan but did not get refund for old plan

I just upgraded to a new plan, but have already been charged for my old plan and did not get a refund. How do I get this taken care of.

Resolved! Phone won't register *611 so i can pay my bill

Phone just won't count *611 as a emergency number so i am unable to pay my bill its getting stressful i tried multiple different things nothing has fixed it so far

Resolved! Why haven't I received my 2 G data bonus text message yet?

Today is December 19, way past December 15, and still no text message for the annual 2G free data. Anyone else didn't receive their's yet? My wife got hers 2 weeks ago and we share the same last name.

Resolved! 2 GB bonus and 500 international long-distance bonus minutes

Hi PM Team,I received a mail from you today but when I checked my account, there has NOT BEEN any add-on holiday bonus. You told me that I should bring up the matter after Dec 15th, this is what I am doing.

Resolved! Using 500 bonus LD international min

Trying to use my 500 bonus long distance min for international calls to Europe, but I am getting a message "the call couldn't be completed as dialed".Pls advise.Cheers

Resolved! How do I change my email?

I am trying to add 2 phone numbers to my account and want to have under 1 email, but it does not seem possible, how do I change my email address to my daughter's?

Plan not changing at renewal date

I had set up to change my plan by renewal date, when I checked it said that it was set to change on that date, but then on the date it just renewed my current plan.Tried this for 2 payment cycles thinking the first time was my fault. But it hasn't ta...

Referral not going through.

Who can I contact about a missing referral? My referral is insisting they put in my referral code when signing up and still hasn’t shown on my account and it’s been over a week.

Outgoing Text Message Not being Sent - December 19, 2022

My text messages hasn't been working since this afternoon.It's 2:08 p.m. and all of my text messages have not been sent.I am just writing to log publicly my problem. Few free to add to my thread if your text message is also stuck. I found it hard to ...

Resolved! Email Lost Access

Hi I have to change the Email on my account so that I can update my payment info.

Resolved! Numbers

I have been trying transfer my number from American company fonus mobile they are giving me same excuses over and over can I get a numbers one you can provide for me instead

I’m unable to make out going calls

Resolved! Transferred SIM card to new phone, I reset APN as directed, cannot send gifs or pics.

Transferred SIM card to new phone, I reset APN as directed, cannot send gifs or pics.I have re-booted, double checked, etc.Can you reset from your end at Public Mobile to see if that fixes it, please?

$15 unlimited incoming call question

My wife's plan, same as mine, is the $15.00 per month plan. She is in hospital right now and has approached her 100 minutes of outgoing calls, but it seems the supposedly unlimited incoming calls are going straight to her voicemail after five rings. ...

phone not ringing and going straight to voicemail

why is my android phone not ringing and going straight to voicemail, and this happens some times only

Calls go direct to voicemail

When people call me, even those in my contact list, calls go directly to voicemail. It does not show the calls as recently called. I have checked all settings and had Best Buy recheck and all are fine. I was told it was likely a carrier issue. please...

Resolved! Overcharge for Automatic Top-Up

I had Automatic Top-Up set up for an older plan of $195 every 3 months. I recently switched to a new $40 /month plan but the Automatic Top-Up still added $195 to my available funds. How do I fix this so it only adds the amount required?

Resolved! Credit card not accepted when activating a sim card

A friend of my could not made a payment when activating a new sim card . Error: wrong credit card info while everything is right ! It happened to me too. I did have to redo (restart computer few times ) and finally it works ! I'm not sure why. My fri...

Why can't I log in to the Public Mobile website?

Each time I need to pay the bill I fill in my username and password and get dumpped on a blank page with a graphic of a flashing yellow circle that has a person holding up a phone in it - no matter what browser I use. It's been like this for months...

Resolved! Unable to purchase add-on on renewal date

I am attempting to purchase a US Roaming add-on and it happens to be my renewal date. The system seems to think that I have not paid for this month and says my account is expired. The funds are there and I added extra so that I could pay for this mon...

December signup $25 promotion

I have a friend who was going to switch 2 lines to Public mobile and hoping to get the $25 sign up bonus, plus the christmas freebees. His new sims did not arrive till Dec 15, they were ordered on Dec 6. Is there a way he can still get these deals.

Resolved! Forgot my email

I forgot the email i registered with and I tried sending a msg to CS_Agent but the site didn’t let me enter it. Not sure why. Is there another way to get an agent to help asap?

phine

merged with 925130

Disappearing Saved Voice Messages

Did Public Mobile reset its voicemail system? Every week, I've been saving a voicemail from my mom who passed a few months ago (I have a calendar reminder every week). It's worked for several months as the auto expiry is 10 days. I last saved the mes...

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