Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My personal phone number has been listed as the contact number for Kamloops BC Aberdeen mall on the Public mobile website and I am constantly receiving unwanted calls. I am not a customer and have tried SIMon and phoning and emailing but all to no av...
So what happened is I checked my payment for next month and it showed $10. I checked and it showed that I was on the promo plan but also that I got $20 credit for next month that reduced it down to $10 including tax. I did not want to publiceze this...
I'm on the 3G $15 250MB plan and I referred a friend who activated her Public Mobile account at 12AM on November 28th. On the same day, I received a text offering $5 off your next 5 bills for both you and whoever you refer during the promo period. ...
Hi, Not sure where to put this.. I'm having account problems.I know my user nameI know the email usedObviously, the phone number as well. I cant get logged in to the account to get to my rewards - it says max login attempts..
May have deleted holiday rewards text
I got a call claiming they were public mobile. The # is 1-284-495-5559. Is this a real call. I did not answer the call but called the number and they said they couldn't connect me to public mobile.
So I'm trying to port my number to Freedom but it is failing and they are indicating it is because "number that you want to port does not belong to the service provider you have" and "I suggest to contact your service provider first to confirm it the...
Everyone would have received the More is Merrier email by now or shortly. They have also made it appear that Public Points is the way to go. For the customers on the old rewards system careful not to get baited into switching to Public Points. There ...
I activated my public mobile account. My phone says sos. It’s been 3plus hours with no phone. Help please
Hi i paid for the month and it still says i have no minutes and i payed for the $25 plan
Hi, I'm updating my address and Surrey is not an option under BC.
long time member.. .. so don’t need to be told to do this do that.. terrible data service as of late.. 3 g worked better.. not sure what’s up.. it’s not my settings or my choice of phone… stating my experience..
I activated my 2 kids phones on the same day. Daughter did not get my referral discount applied. Son did?
When I signed up, we missed adding the discount plan code and only added the referral code. How can I go back and add this code to my plan so that I get the $20/mo discount? Also, the plan is no longer showing these savings on the website so how can ...
Need help ASAP call feature is completely down. Can't login to account website seems to be bugged. Password reset doesnt work.
Can I use reward minutes to use Public Mobile while Spain on holiday ?
Received email with this PM Christmas gift - It advises that in order to get the free data ta espond to text with a YES2 --is required--- However any and all texts received from PM I promptly delete --- I'm concerned that I possibly have deleted the ...
Dear all,I have just accidentally opted into the new points program. It says it will need 4 days to implement the change. How can I contact someone in Public Mobile to cancel that please?I chatted with the bot and it directed me to a page to submit a...
Why do I get a notification of low minutes when I have lots of Canada wide long distance minutes that I purchased. I thought they could be used for local minutes too.
I need my four digit pin please
I referred a friend. She used the referral code when signing up however I am not getting any referral points>
Hi Community,I'm a bit new here so point me out if this post has issues. So I accumulated enough points that I can purchase an additional 200MB of data add-on. My current plan offers 250MB which during the day is enough most of the time (since I work...
I just upgraded my plan from 3G Plan to 4G plan, the one with 15GB. Do I need to do something to change my network to 4G or will it do that automatically?Yesterday on the account page, it was still on 3G but then I opened my account on incognito and ...
When I try to log into my account I get a page expired notice every time. How can I get into my account?
I purchased add on roaming. All paid for. Not working
Both my kids are on iPhones and can't seem to be able to text me, send pictures, etc when they arent' within WiFi, without using up theire data (which they have VERY little of). This is not what we signed up for. Can someone help us figure this out...
My account clearly shows that I have 2Gb of added on data that I bought, but when I’ve used up my plan data for the month, it doesn’t roll over to the added on data. What do I need to do to activate that added on data?
I need a refund of $70 back… for the $20 ad on plan and I also accidentally charged my card twice for $56 twice for my current plan. I also need for my plan to be renewed before the due date. I am unable to do it from my account.
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