Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My signal quality this month has been lowered drastically. I went from low digits packet loss to 50+% while playing Counter-Strike. Needless to say it is unplayable now.I also noticed video streaming is not even close to the 256 kbps mentionned in my...
A friend took an update - but didn't realize he had to pay 3 months at a time.The change will start on the 10 - is there any way to cancel this update and stick with his original plan.There is no cancel option that we can see.Please help.Thank you
I have activated my new line, Logged in, but full access OTP never arrives in my new number, I can receive calls, but cannot call anyone, all called number says”not in service”
I have just upgrade my subscription to the Canada-US 5g Promotional plan. Now when I try to make calls in California I get a " Your phone is not activated" message. I when into the self help portion of the website and it says that my phone should ...
Hello,I received a pop up message on my phone saying Public Mobile Disconnected LTE. Why is this? Should I be concerned?King
I had the Black Friday plan and did not change it( 20GB at 4G Speed, 30-day plan, $20 off(paying 35$ instead of 55$))but for February, 55$ is deducted!! Do you know why? What should i do? Tx
Does anyone in this community ever have the issue with an e-sim after porting there number over with it saying. THIS NUNBER IS REGISTERED TO YOUR APPLE ID BUT IS NOT ASSOCIATED WITH THIS PHONE. YOU CAN KEEP USING THE NUMBER FOR IMESSAGES AND FACETIM...
Hello i just signed up. And it charged me twice. Secondly during subscription it said something went wrong in activation, and whenever iam trying to chat it says agent not available and the app keeps getting stuck at blank screen , i need help how do...
Simple question. Can existing customers not choose the ongoing promotion? There are promotions going on that I tried to switch my plan to, but it doesn't allow me to choose any of them. Instead, they only allowed me to choose the option of switching...
Once I get to Europe, how do I use my esim ? Worris
Help!I missed the text message to transfer my number!How do I resubmit my request to koodo?
I've submitted a ticket, I'm trying to port in my number from another provider and activate esim but it failed.
Hi I received a message from public mobile that said public mobile turned off my LTE. Is my LTE going to be turned off?
Hi, if I want port my number from Rogers, what kind of information do you need?And also if I travel to US, still I can use my 50GB of data?
My phone died and i charged it. When it restarted I got a pop up message saying, “Public Mobile has turned off LTE calls on your account.” What does this mean and how can I fix it?
I went through the Activation portion of the app including a number transfer and got an unable to activate error. I am able to login to the community but cannot login to my account or the app to try again. My SIM has signal but does not appear to hav...
Hi,i just got a pop-up on my iPhone that said "Public Mobile has turned off LTE CALLING"i wish i had screenshotted it.i immediately logged in to my Public Mobile account to see if my account was suspended and found out that my account is in good stan...
Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging.What is the difference between messaging with text and picture messaging?
My wife and myself only use one email address, so after I subscribed for my phone, it does not allow me to subscribe her phone bc we use the same email address. How do I go about getting her a subscription to PM?
I received a notification from Public Mobile that 76% of my data allowance was used. On checking my usage history I find that only 20% is used.
trying to renew subscription with new C.Card and won;t allow it to process
Hi. I'm thinking of switching from Koodo to a PublicMobile Canada/US Plan ($39 for 60GB, unlimited everything else, etc.). Can I get confirmation that the price remains fixed for as long as I pay my monthly bill (i.e., no disappearing credits, no u...
I am new to Public and nothing is working! I can’t get into my account on the app because it keeps sending codes to my phone and they don’t come through! NOT impressed. HELP!
I have a account for a while now.. I log into my account and asked to resume activation.. When i try to do that . It asked the sim card. I give the one in the phone that was registered.. and says error. I go to my account and keeps bring me back to ...
I recently got a new public mobile SIM card and brand new phone number. it’s been about a month since activation and I realized I am not getting text messages from some of my friends.I am a tech savvy person. I turned on/off the phone, on/off airplan...
I am a new customer. I have received my SIM and am trying to finalize the set up. MY SIM is not fully registered so when you send the 6 digit verification code to my phone number, I do not receive it and cannot register. What van I do?
What does it mean LTE turned off on my account?
Really hoping they will start selling phones again . Any news of the Potential ?
It's a shame because it was actually a great concept they had, the reward system got us excited about a few dollars and it worked!! Now what is there to talk about? Points? Ok if the points included loyalty and auto pay I get it but our bills are goi...
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