Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
When I tried to make a phone call today, I immediatly got a message saying "You are unable to make a phone call because you do not have an active account with Public Mobile"I have always paid my bills with auto-pay-Public Mobile has always just taken...
So I bought the 1000 minutes US add on. In the morning I called the US government for an issue. The quality of the phone call was so terrible, with lag, random loud noises, random disconnections... it was like calling someone on a submarine at the ot...
I had an account with PM. In February 2020 I went to Thailand for three months. I ended up staying almost three years. After three months in Thailand I stopped paying my cell phone as I wasn’t using it. I’ve tried logging into my account but am unsuc...
The recent amendments to this post are not "spam". This is not an advertisement for some scam or so-called "business". Changes have been made to this post to include corrections and recommendations made by people here, as is stated in one the final...
I took advantage of the Black Friday 15gb deal for $40 monthly. It was showing correctly on my account last I checked. I just got a 95% data usage text which was surprising and can now see I’m somehow only getting 5gb instead of the 15gb I’m paying f...
Hi, a few months ago I bought a SIM card from Public Mobile for my daughter with the intent to get her a cell phone service plan with Public Mobile. In the end, her father bought her a cell phone plan with another service provider. So, I have an unus...
Can I please get a mod to give me a puk code phones locked cause I stupidly put a sim pin on my phone because I was trying to top up my balance and when 611 asked for my pin I didn’t know what they were talking about and when I saw that setting I th...
I would like to change my email address on my account. How
how to active
I’m new in the past two month, got someone referral code wondering how do I add their code to my account?
Can I take the Sim card out of my iPhone, and put it into an old, flip phone, keeping the same number
Need assistance in setting up "My Account" for autopay. Created community account. What next steps are needed?
I am trying to activate a sim card and received the following message: (We were not able to process your payment. Make sure all information is correct or try again with a different card)
Just converted to Public Mobile but cannot phone out or get calls or texts, very annoying! HELP
Signed up in May 2022 and was told that I would get a credit each month for doing itmisled by counter agent it seemsresolution?
Please accept my apologies if all this information is somewhere else here, but I have tried to find it and have been unable to do so. A friend of mine is going to cancel service with another service provider and then transfer his phone number to Publ...
Hello, I am unable to port my number from Telus I get a notification saying phone number unable to port. I have attempted to speak to SIMon but the page will not open.
Got a new bank card and forgot to update autopay so account was deactivated this morning, entered new card and account is back up and running but I had to pay the full $55 instead of the usual $35 ($20 discount). Have I lost the $20 discount?
I want to transfer my koodo number to my public mobile number
Prior to this calls worked as normal. I am showing out of plan minutes but it shows I have 1000 add on minutes with 0 being used. Is this a plan issue or a network issue? Unable to access Simon.
Hello. As I wrote in the title, I bought the SIM card on the internet on January 5 which is supposed to arrive 5 to 10 days after I bought it, but I haven't received it. It's very inconvenient since I haven't used my phone call and data for weeks. I...
I was paying my plan and it gave me the wrong one i was set up to switch to the 45 dollar new plan for 45 dollars and it gave me the 35 dollar one i cannot use this plan can you please fix this
I have been with public for 2 years now. Just decided to change my phone package. I just payed my public mobile bill on the 16th of January, and was charged again when I changed my package today. I will requiring one of those payments to be refunded ...
@All This is what I get when I try to log into self-serve account using my id and password that I just created. Please let me know if anyone knows how to fix this.
I tried using multiple credit cards and debit cards of Visa and Mastercard but got this error each time I tried activating my new SIM card. Kindly help. edited by computergeek541: screenshot removed (contains a code)
I've been with PM for 2+ years and Telus for 20 years prior to that, and I've driven the same route to work for 15 years. Only in the last few months or so have I noticed a particular area on my route to/from work that shows to have full service, but...
I am having major difficulty transferring my Koodo number. I tried the following steps from reading community forums:1. Activity Public Mobile Non-Koodo number. Create account. 2. Click " Transfer number"3. Connect to Chatbot, and explain issue4. Be ...
It's not accepting a payment, if I manually pay I get... oppps something went wrong try again later prompt WHY?
Hi, My account shows no incoming calls and only shows outgoing calls but I can tell from the minutes used on my $15/month plan that the account is billing for incoming call minutes. Why are the incoming calls not showing on my usage history (or in ...
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