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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! hello

anyone know how to change email of public mobile account?

Resolved! Transferring my current number into PM

Currently, I'm using Lucky Mobile, and I want to switch to Public Mobile with the same number, so I would like to know the process of doing so. Actually, I don't even know if the porting process is done after receiving the SIM or before ordering it.I...

Resolved! Upgrading plan

Hi and happy holiday to everyoneIs any body has been upgraded to more expensive plan without your authorization (including not responding YES to SMS promotion)?

Login problem

I have trouble with login

Resolved! My Add-on is not activating

Hi, I just purchased a 10 day add-on for US as I am visiting the US right now. I have previously purchased the same package for the past 10 days which I had no trouble with but has expired and I require an additional 10 days. PLEASE HELP

Resolved! New Plan

I'd like to join the public mobile community and take advantage of the boxing week sale but I won't receive my SIM card which until next week. Is there any way to purchase a plan without the SIM card so I don't lose out on the deal?

Resolved! !New member. Need to receive a text from Publc M with the promo 500min+2G free BEFORE MIDNIGHT TODAY

Dear admin,I registered today and, in order to receive a promo of 500 free minutes + 2G free mobile data, I need to receive the promo text from PM by 11:59 pm today and click on it. I chose Public M over other companies because of this promo. Origin...

15GB for $40 or 20GB for $45 Holiday Deal

Any differences between these two plans other than the 5GB in data? How many points back to you get for the 15GB plan (compared to the 6.75 from the 20GB plan).

Account

Resolved! Account

It keeps wanting me to verify my account

Resolved! Holiday bonus

I didn't get the holiday bonus.

Resolved! Changing providers

How do I transfer my current public mobile phone number to a new sim with a different provider?

Resolved! Phone

I bought a new phone from public mobile and I noticed that the pictures it takes are poor quality but I was just going to live with it, but now my bank says that they can't read the checks because they're too blurry. I have tried taking pictures and ...

Resolved! Holiday bonus

I have not received my text to send for my holiday bonuses. What can I do.

Exceeded log ins

I was wondering if there was a time limit so it re-sets the opportunity to log in again. I did recently change my password, but I type o’d and exceeded log ins.

Resolved! Holiday rewards message not received

Hello folks,I have not received the holiday rewards message.As others suggested, I have tried the chatbot but couldn't open a support ticket.Thanks

Resolved! No PIN number

Hello, I want to cancel my plan because I am not using the phone for 2 months. I called my cell phone at *611 and was asked to type in the PIN number. Unfortunately I do not remember it. Is there any other way that I can prove my identity? Please co...

Number transfer error

I was just setting up a new SIM card and accidently setup the wrong cell number for the SIM card.How can this be corrected ?Thanks

Cruise Ship Coverage - Caribbean

I'll be taking a Caribbean cruise next month that will be visiting the US Virgin Island and Puerto Rico. I plan to purchase the US talk, text and data package (wish there was a bundle that included more data - seems odd you can't purchase two packa...

Resolved! Activated new account with promo code and did not get promotion

Hi, I activated a new $35 plan with promo code 12MONTHS12GB and did not get extra data added to plan. Still says 3GB. When will this be added? Nestor.

Holiday Bonus

I received a text for my holiday bonus which expires Jan.31, 2022. I replied YES2 today (Jan.31) and received a message the offer has expired. What's up?

Resolved! how long does it take a voucher payment to go through

Hi,How long does it take a voucher payment to go through and register on the account?Just put one through and it hasn't registered on my account yet.Am close to renewal date....Thanks

Resolved! Porting Issue

I'm unable to port from Telus to PM. I followed online and set up account no problem. While doing so I choose Port number and entered all relevant account information from Telus.I waited overnight in hopes things would change.With PM sim installed I ...

Resolved! Holiday bonus

I did not receive an SMS for my holiday bonus

Resolved! Holiday bonus data

I never received the text message to which I need to reply YES2 in order to receive free holiday data and it is currently December 31st. Who can I notify to receive my free holiday bonus data?

Resolved! International calls

I have free add on to make 500 minutes of international calls. Please let me know if Sri Lankan land phone or mobile numbers (starting with 011 94 xxxx) can be made?

Plan problems

I got notified of a plan to pay $40 for 15 gb of data. Then I said yes. When it was time to renew my plan I went to pay and it only charged me $5 and even after I paid I didn't get service. Then I switched to a 3 gb plan and paid it. It says my plan ...

US roaming with data Add-on not working.

I added funds and paid for US roaming add-on and got the receipt but roaming didn't work. I check my account and it doesn't show the add-on. My account shows I have a credit of $20. So, even though I have a receipt showing I paid for the add-on, i...

Having Issues with Receiving 2FA Text Messages!

To Whom It May Concern: I am having issues with receiving 2FA text messages. At times it takes unusually long to receive the text, and at times I just simply don’t receive it at all. Sometimes, I get the texts soon after a phone power cycle. Since...

CANT LOGIN?!

I just activated my sim & payed for the plan online. I got to sign into my account and it just shows a blank white page that says "FORBIDDEN" really small in top left cornor. I use the stupid chat bot thing which tells me to try creating a new passwo...

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! hello

Resolved! Transferring my current number into PM

Resolved! Upgrading plan

Login problem

Resolved! My Add-on is not activating

Resolved! New Plan

Resolved! !New member. Need to receive a text from Publc M with the promo 500min+2G free BEFORE MIDNIGHT TODAY

15GB for $40 or 20GB for $45 Holiday Deal

Account

Resolved! Account

Resolved! Holiday bonus

Resolved! Changing providers

Resolved! Phone

Resolved! Holiday bonus

Exceeded log ins

Resolved! Holiday rewards message not received

Resolved! No PIN number

Number transfer error

Cruise Ship Coverage - Caribbean

Resolved! Activated new account with promo code and did not get promotion

Holiday Bonus

Resolved! how long does it take a voucher payment to go through

Resolved! Porting Issue

Resolved! Holiday bonus

Resolved! Holiday bonus data

Resolved! International calls

Plan problems

US roaming with data Add-on not working.

Having Issues with Receiving 2FA Text Messages!

CANT LOGIN?!

increase in my bill

Add-on loss if I change my plan?

Transferring public mobile number to diffrent serv...

Phone number transfer

Public Mobile eSIM is not updating to the number ...