Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I was on a plan of 15$I saw an offer on the PM's site about 55$ plan available for 35$ with a promo code.I checked with the sales rep as well (details below for reference)"[14:23] Carlos GuillermoAll you need to do is to log in to your self serve acc...
Hi Everyone, I chose to port out of Public and am having issues on both my numbers. 1. On the 1st number, I got a SMS to confirm the port. After replying 'Yes', i swapped the sim but my number is still not ported and I cannot make any calls. 2. On th...
I’m not getting the code to reset my password
I got one of Public's initial plans that was supposed to include 4gb of 4G/LTE data a month. For the past 6 months or so I've noticed 3G when making calls or using data. I've reviewed my contract and nowhere does it specify anything about 3G data. An...
I tried to change my service from public mobile to another provider but I was not able to transfer the number as the account was not activated. I need the account to be activated for the number to be transferred.
I am still receiving my 1 gb of 3G data from my $25 plan, but I was just charged for the $40 plan that I switched to, that has 10 gb. Why hasn't my profile updated yet?
Hello, I was on $15 3G plan and effective today Nov 28 it rolled me to $40 4G plan (as per my request), but I see no change on my plans. Under My Current plan, it continues to show $15 at 250MB, but when I go under Payment history, it shows -$30 for...
Was offered the 15gb for $40 today Nov. 28 via text but cannot get to it ONLY see 5gb for $40
I activated my mothers new account with my referral code but i see no notice of it being credited to me account yet. I activated her sim over a month ago now. i assumed it wasn't until payment has been processed on her account. Am i missing something...
Hi, My service has recently been cut off because of an expired credit card (missed payment because of it). I've tried to access my online account to change the credit card info but can't get access. I've resetted the password & it shows that it was d...
How do I add data to plan once I have reached and passed my limit. As now I am passed 8 and I no longer have access to internet unless wifi enabled.
how do i creat a selfserve account?
I had an unlimited US Talk and Text (from Canada) add-on/plan. I took advantage of one of the 4G offers. Before I did it, I verified that there were still US talk and text add on's and found Unlimited US talk and text (from Canada) for $15 as well as...
Hi guys,I don't have public mobile, but my bank account sent me a notification that I was charged $439.57.I am on a fido account; fido told me they did not cooperate with public mobile.I don't even have a public mobile number, so I cannot send a tick...
I’m trying to activate
Is there no customer service representative for public mobile?
Hi, I have just acquired a new SIM card and I wish to activate it with the 55$ monthly plan for 20gb with the 20$ reduction for 15 months. At the moment of the activation, when everything was filled out, it sent an error code that immediately disapp...
When i try to transfer my number , its says enter valid Canadian number. But it is!!
I've purchased US data call text add-on ($22.60) November 25, 2022 for Black Friday shopping in Buffalo.The add-on did not work. I've visited T-Mobile store to get help because the connection problem was showing T-Mobile. I've told the manager that I...
Hi, I am transferring my number to virgin mobile but I have not yet received the text message to respond YES to within the 90 minute window
Changed plan should have activated November 17 but it didn't change plan and continued renewing on my old plan. WHY?
Looking to get account number
Hello, I am an existing public mobile customer. I just edited my plan to take advantage of the "20OFFMONTHLY" black Friday sale. This is where I save 20 dollars off the 55 dollars for the 20GB plan. This plan is supposed to take effect at renewal. Bu...
I am transferring my phone number from Rogers and the system won't accept it
When I logged in to my account, I saw that my account has been suspended due to an outstanding balance.However, I do not see any outstanding balance. I can also confirm that the payment went through yesterday (when I signed up) from the payment histo...
I was porting my number out of Public mobile last night, and I got all the way to replying "yes" to an SMS. My service got deactivated with Public but never activated on the new network. I'm in limbo without being able to do anything with my old numb...
I bought a public phone card on this website, it has been 20 days, and it still hasn't arrived, and they haven't given me a refund, I want to complain, what should I do? this is the order number: Order 314719 confirmedOrder 314720 confirmed
Hi,I changed to the $55 plan, and used the 20OFFMONTHLY promo code to get $35/mo for 15 months. My understanding is that this code does apply to existing customer (I'm an existing customer). When I entered the code, it accepted it (checkmark by the...
I'm an existing user. I'm interested in the cyber Monday sale 20 gigs for $35 for 15 months (regularly $55).If I changed my current plan will I lose my existing monthly rewards (example loyalty, pre-authorized, referrals)Thanks
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