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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11130 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22060 Views
  • 181 replies
  • 24 Bravos

Oops! Something went wrong, please try again later.

I try to renew my payment and to change my credit card info and it keep on saying "Oops! Something went wrong, please try again later."It has been over a week now that I haven't been able to renew my plan !It is very frustrating

Jessica92 by Great Neighbour / Super Voisin
  • 218 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't reset my password

 Get the following error when trying to reset password:  There was an error resetting your password. Please try again later. It happens every single time. Tried many times using different browsers and computers.I need to reset my password to re-activ...

zean3000 by Great Neighbour / Super Voisin
  • 267 Views
  • 7 replies
  • 0 Bravos

Resolved! New Plan did not kick in

Last month I recieved a text message asking if I wanted to switch my plan to $40 - 15 GB data at 4G Speed.  I opted for the plan and it said changes would take effect upon renewal.  My Plan renewed on Nov 06th and the new plan nor speed has not kicke...

add-on usage paid

Apparently, I have paid for add-on minutes & yet it has not been applied to my account. 

deaconJ by Great Neighbour / Super Voisin
  • 176 Views
  • 3 replies
  • 0 Bravos

Resolved! Account/password not working

Can't log into account to update payment method because apparently last payment didn't go through.Have tried to log in, have reset password a few times. Keeps saying password successfully changed. Then I log in and get wrong password? Suggestions? 

Brigross71 by Great Neighbour / Super Voisin
  • 162 Views
  • 2 replies
  • 0 Bravos

Resolved! 12MONTHS12GB not accepted

Card on file was stolen, so just reactivated today, old plan $40 4.5gb @3g. I just tried to apply the new plan that is $40 5gb @4g as well as applying the code, but the code was not accepted.  

toelvie by Great Neighbour / Super Voisin
  • 344 Views
  • 7 replies
  • 0 Bravos

different phone number on phone from imported number

I had my phone number imported from telus to this samsung. The imported number was xxxxxxxxxxxxxx. the phone#showing on my transaction summary shows the same #. On my phone under contacts the number is *****with a blue check mark above it.  This is a...

Lmowrey by Great Neighbour / Super Voisin
  • 720 Views
  • 18 replies
  • 0 Bravos

Data usage

Is anybody else extremely irritated and annoyed with the system declaring you have used up all your data, when in fact you haven't?  This has been ongoing for me for the past four months at least. I have sent multiple messages and it hasn't been fixe...

Please help

My current plan is 45 dollars and I get 8.5 gbs but the new plan is 40 dollars and is 15 gbs I just paid the 45 and then saw that the cheaper plan has more data.... what do I do ?! 

Meldesforges by Great Neighbour / Super Voisin
  • 299 Views
  • 8 replies
  • 0 Bravos

How to deactivate voice mail?

How can I stop voicemail? I dont want people to leave messages. I dont want it to show up when I dont answer.

barhoom by Great Neighbour / Super Voisin
  • 181 Views
  • 3 replies
  • 0 Bravos

Not connecting to network.

I paid my bill.   And now my phone data is not connecting to the network.   Please help as I have tried to turn off my phone and hard restart and not correcting there is no human I can speak to ???

Luckechick by Great Neighbour / Super Voisin
  • 307 Views
  • 6 replies
  • 0 Bravos

I dont know what email is on my account

when i set it up i didn't have a email, i dont know what email the store rep would of used. i need to log in and change my plan. i now have a email that i can use you do i change my email 

brianfreeze by Great Neighbour / Super Voisin
  • 186 Views
  • 4 replies
  • 0 Bravos

Error "Not registered on network"

I moved from Freedom to Public since last Friday, November 4. I found I did one thing wrong that I did not send "YES" answer to message from Freedom simm after inserted Public simm.  Since then, I had intermittent issue with texting/calling.   "Not r...

sinhle by Great Neighbour / Super Voisin
  • 274 Views
  • 3 replies
  • 1 Bravos

Can't login to my account

Hi, I can't log in to My Account. Tried several times and changed the password, but still, get the error "Email or password is incorrect. Please try again, or reset password."I want to cancel a plan that I added by mistake ( replied YES to a message ...

SaeedehL by Great Neighbour / Super Voisin
  • 215 Views
  • 4 replies
  • 0 Bravos

Resolved! In Budapest - current network unavailable.

Hi there, I purchased international minutes before going on a work trip to Hungary however once arriving the network is permanently set to unavailable. I have tried a variety of troubleshooting methods to correct this however none seem to work. I am ...

evan148 by Great Neighbour / Super Voisin
  • 282 Views
  • 6 replies
  • 0 Bravos

Resolved! How do I add a data promo code (I am a long term customer)

I have been a customer with public mobile for years and I notice that the data plans they offer are really low on data compared to other companies for the same price. I see that they have a 12GB gigabyte data promo code. How do I add this as I am an ...

Mollins by Great Neighbour / Super Voisin
  • 180 Views
  • 1 replies
  • 0 Bravos

Resolved! 40 $ plan

Hi I just want to know the difference between 2 plans of 40 bucks.  One is regular and 1 is offering 15GB of data. In regular plan you will get 5GB of data plus 12GB extra with promo code ( 17 gb) for 40$. Which plan is best for me?

simu by Great Neighbour / Super Voisin
  • 334 Views
  • 5 replies
  • 1 Bravos

Resolved! Can't use data

Hello, I've checked my account for data usage and it says 0 MB used but when I turn on my data, I can't browse anything or even download pictures through SMS. Would appreciate your help. Thank you.

lennuj by Great Neighbour / Super Voisin
  • 490 Views
  • 8 replies
  • 0 Bravos

Resolved! Please can I just talk to someone? Someone. . . tech savvy?

All this on the message boards is great, and I appreciate the advice given - but can I just talk to someone, a real person at least on the phone? I need tech support and there doesn't seem to be any. I have an unusual set of circumstances. First, not...

Frank73 by Good Citizen / Bon Citoyen
  • 624 Views
  • 4 replies
  • 0 Bravos

Resolved! Renewing Plan with promotional offer

 Hello all. I've used up all the data on my current plan (mistakenly been using my phone at home without wifi!). I'd like to renew the plan immediately. However, I signed up for the promotional $40 / 15GB per month plan last week and that is no longe...

morrijac by Great Neighbour / Super Voisin
  • 462 Views
  • 6 replies
  • 0 Bravos

Resolved! Activation Issue

Hello,  I am having an issue with completing the SIM activation for my sister. We received an error when it got to the payment and when I tried to re-do it, I get a message saying the email has already been registered. I tried to log in with self ser...

lynetteobrien by Great Neighbour / Super Voisin
  • 326 Views
  • 4 replies
  • 0 Bravos

Resolved! Can't call out

I cannot call out as soon as I do it hangs up. I know after this month I'm changing companies

19LISA63 by Great Neighbour / Super Voisin
  • 191 Views
  • 4 replies
  • 0 Bravos
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