Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hey, What has everyone's experience been recently with getting a response from PM CS agents? When I first joined in 2018 they were pretty fast and helpful. I just recently DM'ed CS_Agent about a few days ago asking about the BF promo deal plan and ST...
On November 23, 2022, Public Mobile messaged me to say I have used 95% of the data. I checked my phone and it says I have used 1.05 GB of mobile data and my WiFi date usuage for Nov. 5 - Dec 3 is recorded w as 16.83 GB being used. But my WiFi had bee...
So I'm currently on the $25 1GB plan with around 8GB in Christmas gifts and 1900 Intl minutes Christmas gift over the years I've never really used. I NEVER really use the 1GB data that comes with the account as I have WiFi everywhere I go plus my oth...
I received a text saying if I refer a friend that we'd both receive $5 off our bills for the next 5 months. I don't see this credit on either of our accounts. I did receive the $1 off per month credit, so the referral and registration all worked. Bu...
so I got my 2gb and my calling minutes for the holiday promo. but I did not get the 1 gb, it said to sign in to the my rewards to get the credit . any help on this John
Hello, I am a old customer of Public Mobile. Few days ago, I receive a email says that I can receive 2 GB data gift, when I receive message I can reply YES 2 then I can receive. But my friend, also a public mobile customer, already receive the messag...
when i ported out my number, PM blocked all of my service, but i still want to keep using PM service,I want to log in to self serve account, but it was keeping failed,no any signals any morejust hope customer agent from PM can really help me out,I wa...
Wouldn't let me take advantage of black Monday offers.Tried switching to the 20gig plan for 45.00 a month. Payment history shows it went through, but usage says I only have 8
I tried porting my number out yesterday twice to switch to freedom mobile after being with public for years and kept getting an error message from freedom saying incorrect account number, I didn't receive the transfer verification request from public...
I signed up for auto payment with the $35 for 20gb for 15 months deal. It was all set right and then my payment renewed as it should but it didn't apply the promo so I was short $11 for plan. I logged in and paid this amount but the promo for the de...
I had to get a new phone because I lost my old one. How do I get my new phone hooked up with my old #?
Does anyone know if PM has plans to roll out 4G plans with less data than the 5GB option? I don't need much data and would prefer not to pay for extra data when what I'm after is the speed for texts and the occasional download.
here is a URL that I keep getting messages from. When I try to log in, it says the URL is no longer available. https://myaccount.publicmobile.ca/ I had numerous messages saying to go to this Website while in the US and it did not work. I had quite ...
I just wanted to let the community know that there seems to be some sort of glitch or error that can cause a referral to go missing when it shouldn't. This could be particularly concerning for people who do not know their referrals in person as you ...
Account compromise and sim card disabled and changed assume. No access to account no access to phone/text. Need phone number back
I have changed my plan but not activate yet.Already charged for new plan.
Hello. I just switched from public mobile to other provider. That was just 2 days after it was charged by my auto payment. Usually, I get a refund in this situation with other providers like fido or telus. How about public mobile? I cannot reach publ...
May I ask 2GB one-time data bonus and Reward 1GB Add-on (Free) is 3G speed or 4G speed?
I need to find my account #I try to use my email login but no success
Hi, I got a new phone and new plan (with Virgin) on Monday due to a Black Friday sale. I hated the new phone so I am going to return it which means the plan will also be "reversed." How do I get back on my Public plan? What happens to the recent paym...
如果我退出公众积分，我可以取回我的忠诚奖励吗？
If I change my plan today, payment was made yesterday for my old plan, do I have to pay the full amount again?
Hello, I'm here with my mother-in-law and trying to access her account. We reset the password, but as soon as we use the new password it isn't accepted! Now we're locked out. Please help. J.
I got an email today explaining the holiday bonus. Just reply yes when I receive the text message from PM.Problem is I got the text message two days ago. It simply said "Reply yes for bonus".I had no idea where the text came from and thought it was s...
Hello, I ordered a new SIM card in 6 Nov 2022 and got a purchase confirmation. I still haven’t received the SIM card by mail. What should I do?
Is everything contained in the 'Personal' section only viewable via the account owner (myself) /and Public Mobile?Because inside the 'Personal Information' tab, it doesn't say it's only viewable to yourself *except* for the 'Private Notes'. Does that...
After switching to the $40 monthly plan for 15GB at 4G speed during the Halloween offer, I have recently noticed that my payment history states that I have been paying for the new monthly plan but the home page of my account shows that I am still und...
I traveling to myrtle beach via watertown. if I buy the usa data plan what are the odd of it working. I hear people are having problems? Thanks JOhn
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