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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Is there a U.S. roaming text-only plan?

Is there a U.S. roaming text-only plan? I remember that there was in the past, but I can't find it now.

Changing payment card

I have tried entering a new payment card but my area code is not recognized. I needed to change my address as well and it won't recognize the area code either. I know it is the right area code. What should I try?Thanks!

Existing no. Porting XXX-XXX-XXXX

Morning, i activated new SIM yesterday and my no. Hasnt been ported. Could you please let me know when could i expect that to happen.

Roaming Charges

Hi,Are there roaming charges when traveling in the US?Appreciate any help provided.

Number tranfer

Need an agent to restart the transfert from fizz to public mobil other wise i will request a refund

RCS Chats show old number after updated number transfer

I transferred from Bell to Public Mobile and transferred my number to Public Mobile. Everything seems to work fine except when I RCS chat it still shows my temp number that was set up before the number transfer.

suspended service

service was suspended due to lost cc .Account was updated today with new cc info, how long before service is reinstated?

Failed Calls

Hello,A few months ago my phone would occasionally have a failed call. Now I'm experiencing "Failed Call" 3 or more times during a phone call. Can you please help?Regards,Bon24

Resolved! Switching to 90 day subscription on grandfathered plan

I signed up for a promo plan that is no longer available, on a 30 day subscription option.I dont see a way to switch to the 90 day sub other than maybe "unsubscribing" from my existing subscription renewal. My assumption is after I do that I will t...

How can I delete my saved credit card information?

I don’t want to be with public mobile anymore. How can I request to delete my account and delete the save personal credit card info?

MMS not working on my Oneplus 11 since android update

what's the fix?MMS arent working at all now

Promotional data gone after changing subscription

Hi I have received promotional 3g data because public mobile is going for points system for all customers from May 2024 but when I changed my subscription to the one with 200mb data. I can’t see the added promotional data anymore.Any helpThanks

Monthly referral discount on new plan.

I’ve been with public mobile for 5 years ($5discount) and have 18 referrals ($18 discount) and $2 savings for pre authorized payment which nets me $23 savings each month. So when it goes to the new rewards program will the monthly referral rewards d...

Resolved! coverage

I am unclear as to where PM works in USA. When I search on the public mobile site it says there is coverage in Alaska which I know there is not so I of course don't trust it.Under, "We've got you covered" I put in US and alaska and it says,"Your loc...

Phone number not eligible for port from Virgin Plus

I transferred my number from Virgin and it even worked for one day.Then I received a message from the PM that the number was not allowed to be transferred and I was given a temporary number.I paid my bill to Virgin but now I can’t make a transfer bec...

phone number hs changed

I set up and account and the phone number changed on its own. I set it up to have the old number and it changed to a different one after a couple of weeks. how can I change it back?

USA add on didn't work

my USA add on phone text and data didn't work

CS_Agent

I am xxxxxxxxxxxxxxxx's father. He has not been able to access his account (xxxxxxxxxxxxxxxxxxxxxxxx) for about 2 weeks (locked out).We need to replace his payment method (CIBC credit car) with a new card.How do we do that? Thanks very much, xxxxxxxx...

Can not update my address

Hello,I updated my address from Tronto to Calgary, but still, the payment shows 13% HST of Ontario not 5% of Alberta, and also I am trying to update the expiry date of my credit card but it gives me this error " Sorry, we’re not able to process this ...

Monthly payment

Do I lose all royaty discount and auto pay incentives and pay full original monthly fee after moving to the new points program?

I had more 5G connection with the old Koodo LTE plan than the new Public Mobile $34 50GB 5G US/CAN

I had more 5G connection with the old Koodo LTE plan than the new Public Mobile $34 50GB 5G US/CAN plan?My phone is a Canadian Google Pixel 7 phone in the same general work/home area for comparison.I have zero 5G connection past month since I moved ...

Need a transfer request again

Hi,I have my Public account activated with new SIM card last Friday but then I still see my number active with the old provider. I called them and they said you need to send a transfer request again. They said the phone number fell of and I have a by...

Monthly payment

Just wanna ask how can i pay monthly bill?

Subscription Not Activated

Hello,I just signed up to a public mobile account and after downloading the app and continuing the activation process, I got to the last step before it said “Subscription Not Activated”. It told me to speak to someone at support but all it did was tr...

Public Customers: Your information is being leaked

I'm making this post for the sake of two purposes: one, to warn fellow Public Mobile customers that their information is at risk of being leaked to parties that have no business knowing the details of their phone plan, and two, to let Public Mobile k...

Overcharged

I bought my SIM card on boxing day and it was included in the offer that the 3rd month would be free but I have been charged for the third month. What should I do now?

Logging in

Having trouble logging on.

MMS Picture messaging not working even after APN update, multiple support requests unanswered

since posting, have confirmed a response from public mobile support, still not getting email notifications for some reason —————-—————-—————-Hello, I don’t often message non iPhone users but I have recently since switching over to public and I’ve bee...

Is there a way to talk to Human Agent directly?

After I just switched to Public mobile about a month ago, my phone number suddenly stopped working. I can't call or receive with this number. This is causing me a lot of trouble since the door bell for condo is connected to this phone number, and I c...

How to delete eSIM that won’t install iphone11

Paidapp shows available to installget error message opps problem, try again latercan’t buy another eSIM as app says to install the one I just bought but can’t install????help pleasecs has been less than useless

Community

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Is there a U.S. roaming text-only plan?

Changing payment card

Existing no. Porting XXX-XXX-XXXX

Roaming Charges

Number tranfer

RCS Chats show old number after updated number transfer

suspended service

Failed Calls

Resolved! Switching to 90 day subscription on grandfathered plan

How can I delete my saved credit card information?

MMS not working on my Oneplus 11 since android update

Promotional data gone after changing subscription

Monthly referral discount on new plan.

Resolved! coverage

Phone number not eligible for port from Virgin Plus

phone number hs changed

USA add on didn't work

CS_Agent

Can not update my address

Monthly payment

I had more 5G connection with the old Koodo LTE plan than the new Public Mobile $34 50GB 5G US/CAN

Need a transfer request again

Monthly payment

Subscription Not Activated

Public Customers: Your information is being leaked

Overcharged

Logging in

MMS Picture messaging not working even after APN update, multiple support requests unanswered

Is there a way to talk to Human Agent directly?

How to delete eSIM that won’t install iphone11

U.S. Canada Plan - Canadian Student in the U.S. - ...

poor signal in Lonsdale quay market bus stop

New Reward system question

US package 15 3GB stopped working

Account number