Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello! I have been trying to access both my account, and my child's, for almost two weeks in order to change our payment methods. When I try to log in I get a page stating that the page has expired. I have cleared the history on my browser to no effe...
I need both a replacement SIM because I lost mine (I switch between two SIMs and it is usually taped to the back of my phone), and I also don't want to miss out on the free 2GBs. How can I get a new SIM and how can I respond to a text I haven't even ...
I entered STOP in the promotional text by mistake, but I did not want to stop receiving promotional offers. Can I reverse this so I am not taken off the list?
Hi I can't find the email address associated with my account. How can I find it? I remember which one i used but I can't sign into the public mobile page or the community with it. Thank You
I changed from $40 per month plan to same $40 per month but I should get 15gb data
i followed instructions but now I'm not receiving any incoming calls. Anyone calling it goes straight to voice mail Inaddition, when I'm trying to doy secondary verification for banking the sms code the bank texts does not arrive
I received the text from Public Mobile regarding the "one-time gift" of 2GB of data and 500 free intl. long-distance minutes. Unfortunately, I accidentally deleted the text before replying to get the add-ons. Is there anyway I can get that text sent ...
When I registered for my public mobile account, I accidently got a typo in my email: xxxxxxxx instead of xxxxxxxxx. When I go to Edit Account info, it will let me update my name, address, alternate phone number... but won't let me update my email. I ...
Having issues with trying to change email address
Please Say ''YES''
I replied Yes to a message for 4G / 15GB last month. I received the replay that I would be upgraded. The day after my renewal date I am still on the old 3g / 1GB plan?
Is it going to be points rewards for new users? Can old users remain in loyalty rewards forever?
I received the message and reply YES2. I got 2G data and 500 international minutes at my account. I also signed into My Rewards and NO 1G bonus data added. When and how could I get 1G bonus data? Thanks in advanced.
Just activated my sim and the Black Friday deal did not show with my email address as I was told it wouldIt was 20 gig for $30 month . Chat told me to contact support
Is the holiday Offer for everyone, I am on the lowest plant the 100 minutes Canada wide calling, unlimited text one.
Last night I changed my plan for the first time since getting the 90-day plan from back in 2016. Since I have only till December 10 for the renewal date, I set it to change on that date. I put in the $20 off coupon when I went to change the plan a...
If I change to Public Points from the Rewards program, does my monthly bill stay the same or does it go up to the regular plan payment? Does that mean I have to redeem points in order to reduce my bill on a periodic basis? There is nothing in the F...
I lost my phone and wanted to keep my same phone number. I got a new phone and new sim card. I follow all the prompts I hit save and the sim info is erased and I'm unable to switch sims. I need my old number someone please help this is so frustratin...
Hi support, recently switched over to a 4G plan and phone is showing a 3G connection and has connection issues when making and receiving calls. I don't think it's throttling, using an Iphone 11 so need some help here. Could it be the SIM card or an I...
My email account that I use to login has been deactivated, and it's saying it's sending a verification to my email address, but I can't access it. Can I switch my email to an active email address?
How do I let PM know I had to cancel my credit card and won't have new one for a week, therefore missing payment?
I received an email from PM about receiving free data and long distance minutes on December 1st. My daughter got the free 2 GB data. She logged into "My Rewards" account to get the bonus 1 GB data. However, she did not see the bonus 1 GB data in her ...
Will that be happening this year too......or did I miss it? Or is it yet to come?
Its been over 10 hours i submitted a ticket and no response. Meanwhile ii cant use my phone.
I used to be a customer of Public Mobility. I moved to another carrier, I want to return to Public Mobile. Do I need to get a new SIM card?
How long do i have to wait for an answer after submitting a ticket
Good morning, 2 days ago my bank card expired and my email address is no longer working. I've since had to sign up here under a different Gail account. My issues is that I don't remember my pin number to reactivate my account so that I can use my ph...
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