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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

J'adore public mobile

Porting issues looking for number to call

Porting issues looking for number to call to accept the port for my number

Payment

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Phone Number + Plan

Hi received my SIM Card and selected a phone plan and phone number.The phone plan I seen when I ordered my SIM Card on Dec 19th 2022 is no longer available ?The phone nimber i received looks like a tele marketers phone number which I do not like.How ...

US texting

Can I text to Canada when I’m in the states and have the US talk and text add on?

Problem with Incoming calls from the USA

I have a friend who used to call me weekly from PA, USA. No problem receiving their calls. A month or so ago this changed. When they call, I can answer the call, and hear them for a few seconds, and then the call is severed. Subsequent attempts t...

Credit card number change

How do I get in incognito

Resolved! Is the compatibility tool gone?

Hi Community! Im trying to help a family member switch to PM and want to see if their phone will be compatible. I can’t find the link to the compatibility tool. Is that still a thing? .If not, does anyone know if a Samsung galaxy 6S will work? TIA! ...

Resolved! Credit card number change,

I would like to make a payment on my credit card. My card number has changed and I need to update it. I keep getting kicked out when trying to login.

Can’t login into my account

Can’t login to my account. Was asked to change passcode several times still couldn’t be connected to my accounts. I want to view my account, unable to do so

Travelling to Mexico in March: Can I use my phone (with Public Mobile carrier)?

Hello, I've never taken a cell phone outside of Canada before, and I'm traveling to Puerto Vallarta in March. Will I be able to use my phone for internet (researching restaurants, activities), text messaging, google maps, and potentially making phon...

Resolved! How to transfer your public mobile number to another company, when public mobile is not co-operating

My new company is trying to transfer out my public mobile number, however public mobile is not honouring my request through the other phone company

Not able to access my account or reset my password

Hello,I would like to go in my account to get the details of my bill, account number etc.. but my password is not working and i'm not able to reset it.Can you help me please ? Thanks

Have not received one-time gift of 2GB of free data and 500 free intl. LD minutes yet

Hi Public Mobile,I have not received one-time gift of 2GB of free data and 500 free intl. LD minutes yet. When will I receive the text message for the above free data and intl. LD minutes? My phone no. is xxxxxxxxxxxxxxxxxx. Thanks

I have text messages sent from my phone that I did not send.

I just received a text message back from my boss asking me to call him. It showed that I messaged him earlier today asking him to call me when he had a chance. I did not send this message. I then noticed 3 other messages sent at the same timestamp to...

Resolved! Not a Valid Canadian Number

Hi there,We have an active phone number with Sasktel in SK, but when trying to activate account it says the number is not a valid Canadian number. Is there any way around this so we do not have to get a new number? Our other phone number that was on ...

Resolved! Billing

I was billed 28.25 in November which I paid by auto pay on Master Card. I was billed again in December for another November charge along with the December charge. I would appreciate a refund of 28.25 as soon as possible.

Resolved! Cannot use 12gb bonus data boxing day promo code

I signed up yesterday with PM, there was Boxing Day offer of bonus 12gb data for 12 months. How can I use that promo code now?

Auto charged unnecessarily

Hi,My card was debited a charged of 35.76 for period from 24.11.2022 onwards.I didnt auto recharge. Please check. The number is xxxxxxxxxxxxxxxxxxxxx. I am requesting for a refund. And please do not charge me again for future.

Refer a Friend promo discount not applied

I used a refer a friend code when I signed up but didn't receive my one-time $10 off my bill. When will I see this applied to my account?

Resolved! Outgoing Calls

I have outgoing calls showing in my P.M. account usage history that I did not make, from a number I do not recognize. There is no record of these calls in my phones call history but they show in my account. They vary in length from several seconds ...

Return a phone

I was wondering how does a person return a phone if they wanna get a refund that I just got in the mail.

Resolved! SIM card

Help please. is there anywhere to buy SIM cards in store anymore don’t want to wait for online order?

Resolved! Lost my SIM Card...sort of...Help!

Hello All-I really need your help!...Today I bought a brand new iPhone from the Apple Store! yay for me!? I traded in my old iPhone and in doing so I/we forgot to remove my SIM Card from my old phone... The Apple Store is 45 mins from my house and I ...

Resolved! Phone Cannot Send SMS Texts since changing to 15GB 4G Plan

I changed from at 5GB 3G plan to a 15GB 4G plan on November 22nd and since then I am unable to send SMS. The following works fine:- receiving SMS- Data- CallingThe only thing that is not working is sending SMS. I am trying to fix this before the New ...

Changed plans twice but didn't work

I changed my plan in November and December from $35 to $15/month plan. Both times it didn't change and I was charged $35. I need to get it reimbursed and change my plan please. Thanks

over charging

you did not apply my loyality $5 and pre-authorized payment $2 on my public mobile account for few months ,you charge me $25 plus tax what is not right

Resolved! Data usage

My Data usage shows I am 59% through my data usage on 2GB bonus that was added just a couple days ago. My phone says I have used much less than 1GB. Why does the account not show accurate information?

Resolved! 12g Bonus is it Automatic

When you get a 12g bonus do you have to put in a code every month to keep the Bonus or is it automatically moved over each month.

I was billed twice

I changed my plan to $40 a month for 14 gig of data, but my account said I have 5 gig of data. And I was charged $40. So I tried changing to $45 20gig of data a month. And I got charged another $45. So as you can see I was charged twice. How do I get...

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