Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi guys, I got this message from public mobile: ""Public Mobile: Your 2GB bonus one-time data add-on and your 500 international long-distance bonus minutes one-time add-on has been added to your account. The data and the minutes will remain on your a...
Hi I opted for the $40 plan on renewal date that comes with 15GB data from $45 6GB plan. My credit card is being charged a lower fee (around $44 with taxes), however on my online account it still shows that I am on the $45 6 GB plan. I am not sure wh...
Does the add-on take into affect the moment you redeem it? Or is there a waiting period?
How to transfer public mobile number to Telus mobility
I am using the $20 off for 15 months promo that was available on Black Friday. The $20 added to my account and then taken off again three times in December. Has anyone else had this happen?
Everytime I go to the login page, I put in my email and password, click login, and, i'm greeted with an error message that reads "the page you're trying to access has expired." If this isn't fixed, I guess I'll notify my credit card company to put a ...
Last month I change my plan from $40-15G back to &15basic plan and start this month (Dec,15) but now I check my account still changing me$40 no change? Why?
I'm not happy that public decided I need to verify myself from a computer I have used for time. No option to send code to sms and I haven't used the email in a long time and as a result I'm also locked out of that account as well. Is there anything I...
@help I did replied the YES2 two weeks ago but I've ot seen the add-on minutes in my account related toHoliday spirit and holidaysavings under more and merrier offered.
As per the title. Thanks in advance.
I wonder if anyone else is experiencing this. It is the first time that I have ever been dissatisfied with Public Mobile and or Telus.My data used to work perfect when I was visiting my father in rural area. Rain or shine. Snow or fog. I have been he...
I'm not sure how to make a ticket to reverse the add on mix up? I'm new here
I am new to public mobile and looking for some information.When I sign in, it says my account is active. But, for some strange reason Ican not call out or receive calls and it says on my phone that I don't have a simcard. Do I have to activate my SIM...
Hello, I am trying to Activate a New Sim after Losing my Previous Sim Card. I have bought the new sim card but cant get instructions to complete the activation and I want to keep ,my previous number, anybody with ideas is so much appreciated
I've forgotten my password, and tried to reset it, but when asking for a new password it gives an error."There was an error resetting your password. Please try again later"I've tried several different passwords, and all the check marks are green, but...
I changed my plan to 4G but on my phone it still shows 3G and it’s been a couple months now will it change to 4G?
Phone will not let me sign in without a PUK number? HELP
I got a new plan from Koodo, but I could not transfer my number at the store because their system was down. They gave me a temporary number and told me to call Koodo later and transfer my number from public mobile. My plan with Public mobile is paid ...
Hi, I want to ask about my old sim-card first. I used Public Mobile with this sim card and stopped using the plan because of going back to my home country.Now, I want to use my old sim-card. Can my sim card be used again? Second one is My account was...
Can not switch plans and Simon is no help
Hello, has anyone ever gone to Seattle and had their PM phone working seamlessly without a US add on? Below is the text from the Victoria to Seattle Fast ferry site. I am wondering if PM will work in Seattle because it is so close to the Canadian bor...
Is there still a $10. Plan?when did it disappear in my account??k
How do I message a mentor from the community
I am not able to reset my password either, when I enter my email it says the code is sent to reset the password, but no email ever comes. Please help
I can log in to the community, but when asked here when trying to create a ticket it says error!! frustrating as i changed my plan and it didnt take effect, even though i was charged, it shows my old plan when logging in
I've been a Virgin Plus member for over a decade, and they clearly think they can soak me. I'm pure profit for them and yet they refuse to negotiate with me to provide a competitive plan. For those that jumped from Virgin Plus, what was the experienc...
I can’t reactivate my account on line or through 611. Keeps saying “ooops there was a problem” credit card is all good
Lost my phone. I purchased a new one and a new sim but can't seem to activate the new sim on my account
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