Community

Resolved! Plan Change

I changed my plan last month to 20GB data for $45 but when I logged in today to my self serve account, it says my current plan is set at 6 GB for $45. I have the receipt for the plan change. I am just wondering what's going on with my plan!

Resolved! Until now I have not received the Holiday Giveaway Gift.

Resolved! Holiday Bonus

I have not received the 500 international call minutes yet.

Resolved! Miss the holiday bonus

Hi, I don't see the 2GB holiday data bonus in my add-on. Can you help me to fix it. Thanks.

Resolved! I’m in Arizona and can’t add U.S. roaming.

It worked fine for the first 10 days. It says it worked, but it didn’t. 

Resolved! Porting Number

How long does it take to port a number from another Provider (Bell)

Resolved! My Account

Received a text to say automatic payment not received on second account. Now I cannot access this number on my plan to update or check payment issue. It appears account is suspended, how do I re-activate??

Resolved! US roaming issues

I purchased the US talk, text and data plan add on 4 days ago. I am able to text and use data, but cannot make or receive phone calls. I made sure I am on the correct carrier. No idea what the next step is. 

Resolved! Need international call

Hello  I am planning to go outside Canada so is there any service that I can use my call from outside Canada? if yes please do that for me.  Thanks 

Resolved! I need a monthly statement sent to me.

How do i get a monthly statement or bill sent ti me.

Resolved! Need an accnt

Bought my elderly brother an iPhone and hooked him up with a PM number but I do not remember if I got him an accn’t on his mail. I owe money on his plan and am unable to access his accn’t to put on auto pay. This is incredibly frustrating. Need to ta...

Resolved! Can you remain active on pm community

Can you stay active on pm community , with out an account ?

Resolved! Purchased Wrong Add-On

Hi Public Mobile, I am a long time customer of yours. I recently purchased a US- Data Roaming add-on and I realized it wasn’t enough to cover my travel. On December 27th, 2022, I tried to purchased additional add-on for the trip but I just realized I...

Resolved! What happens to autopay after deactivate

I switched my public mobile number to another carrier and I was unable to login to my public mobile online account. I still had autopay setup before the switch. Will autopay be cancelled as well as the account is deactivated?

Resolved! Payment

Hi,I set up preauthorized payments on my account.On my public mobile account it says that it went through but it is not showing up on my credit card and it has been a few days already.My public mobile seems to be working fine still.

Resolved! Port

I just texted YES to my old provider to transfer my number. How long does it take to receive a confirmation text that it has gone through. I've been waiting about 15 minutes now.

Resolved! Promotion

I did not receive the text message for the December promo of 2 GB of data and 500 international minutes. How do I get these?

Resolved! Can I somewhere find the status of my order (sim-cards)

I hope that I will receive the SIM cards before the end of December. I ordered it the 19th of December.

Resolved! My public accounts NUMBER

Resolved! I didn't get the 2GB free data.

I received the text message and replied "yes2".  However I still didn't get the 2GB free data.  Anyone had the same issue?  How did you resolve it?

Resolved! Account not showing my new plan

I upgraded from $35 plan to $40 15gb 4g plan to take effect on Dec. 26.  For 2 days it was showing the correct plan. Now on Dec. 28 it shows $35 3g again. Anyone have any idea why? 

Resolved! Sim card issues

So I need to change the simcard in my acct but it will not let me to

Resolved! About Christmas bonus

Hello,I activated PM on Dec 23rd, today I got the Christmas bonus of 2 GB data + 500 Long Distance minutes, can I know if the 500 long distance minutes includes calling to China mainland? Thanks. Regards,Jessica

Resolved! Card not received

I ordered a SIM card on Dec 2. It's been almost a month but I still didn't receive it. I didn't have a copy of the receipt. What can I do to keep track of my order now?

Resolved! Didn't receive holiday reward

Hello I never got my Holiday reward and can't seem to submit a ticket through SIMon. How do I get my rewards? (Bonus points if it doesn't include a phone call) Thanks!