Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I accidently paid my phone bill twice, can I get a refund of the extra I paid?
reactivate phone number
Hi, My son recent lost his phone which had a public mobile sim. He is not able to log in to his gmail account and also lost access to the public mobile account. We have used automatic payment linked to his debit card. We now bought a new public sim ...
Hi, I wanted to ask how long the Lunar New Year plan is active for. I currently have the $40 one with 15GB and unlimited call/text. Does it last as long as I'm with this plan or is it only for a certain amount of time?
I was going to active my new sim card but during my registration I received a message that it looks like something went wrong when activating your account. Error Code: 837So I need your help to solve this issue.regrades
I got a confirmation that I had purchase a $15 100 minutes Canada Wide Add-On which I have never purchase it. Is there is a way I can contact Public Mobile directly to fix it.
I need a new request to transfer my number,because the 90 minutes ran out
I’ve stopped using Public Mobile (mainly for this exact reason) but I’m still being charged. When I try to submit a ticket, I get to a certain point in the automated process and it kicks me out and tells me to sign back in. Because I changed carriers...
Hello,I currently have an older plan, a $35/month for 3gb 3g that I pay $32 a month due to $1 loyalty and $2 autopay. I also have a 2GB never expire add on so the end result is I pay $32/month for 5gb 3g speeds. As of now there are $35/month for 3gb...
I was not allowed to make a call. According to Public Mobile my Deactivation Date is 26 Apr 2023. Whean I logged in I find I have been suspended. Why? When I click 'Reactivate my account' it takes me to the payment section. My payment was due 26 Jan...
I bought a CPO on line on Jan 10/23 the delivery through UPS have been a nightmare. No-one give me correct information about where is the phone. The carrier says that the package was sended back to the sender. And Public Mobile CS_Agent says the pack...
No sim??? Can I talk to someone???
I'm in Miami and my phone won't connect to any of the US carriers so I cannot make any calls.
SInce Monday, I no longer receive SMS to my #########@msg.telus.comIt was working at leat until last Tuesday I've tried from 3 senders... No luck!Anyone having the same issue this week
I would like to add my Interac Card for monthly plan payments
Hello everybody.I like keep my old rewards system,If I change to new plans will it automatically enrolls into the new points system?Thanks.
Renewed US roaming today. My account indicates it’s good for 15 days, but I get a recording stating my account doesn’t include roaming. Worked fine until yesterday.
My credit was was compromised andPublic didn’t give us time to insert our new card number. They’ve deactivated our phones without notice and now can’t get into hubbys account. Help
Any possibilities of future roaming plans in more countries? I very much like the U.S. roaming plan. Thx
Heading to the states in about a month and see on the website references to problems pertaining to restrictions on 3G in the United States. Does this only pertain to public mobile customers that are still on a 3G contract? If I have upgraded to a 4G ...
Happy Lunar New Year everyone!I just have changed the plan to 40 dollars for 15GB due to lunar new year promotion. My only question, will I lose the add-on when changing plan? Here is my add-on. I didn't pay anything and did get the promotion when I ...
I reset the phone, but still not working.. weird.
Im heading to montana for the weekend . Do I need to get an american data plan to use my data there ?
Am I the only one that can't log into the public mobile website when I'm using it on my phone? It works fine on a laptop but I always get an error message when I try on my phone. If anyone has a solution let me know! I do wish they had an app.
Can someone please explain how exactly you can earn the 1-20 Community/Give Back points every 30 days? I looked up the language in the FAQs page and it says “Community standings are released the first week of the following month, and Give Back points...
I am busy moving my number out of PM and need to be provide authorization as well as insure that a new number is provided.. main issue is I am out of country
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