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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

wifi calling

Hi. I had an s7 with public mobile and I never had a problem.  now I have an s20 and it wont let me receive any pictures via text.  only when I turn data on can I receive a pic through text.   is this normal?   thank you-- B

bartrosser by Great Neighbour / Super Voisin
  • 243 Views
  • 4 replies
  • 0 Bravos

Black friday deal

So on black friday I ordered my Sim cards and I received them today friday Dec 2 so I went to sign up for the 55 plan @ 20 off and the promo code wouldnt work so I chose the $40 for 15GB plan buy I'd like the origional offer I was offered. How do I f...

Cat4 by Great Neighbour / Super Voisin
  • 214 Views
  • 2 replies
  • 0 Bravos

My wife's email

My wife and grandson cannot log in to my account there email addresses are not recognized although they were the emails I used when I set up there my accounts. Now my wife's phone is locked because of no payment because I can't get in to her account ...

Bob313 by Great Neighbour / Super Voisin
  • 140 Views
  • 1 replies
  • 0 Bravos

X mas promo

Long time PM customer.I received my promo text today and responded with stated response but do not see them applied to my account.How long does it take for them to show on your account.I have never had this problem in the past 

GFG69 by Good Citizen / Bon Citoyen
  • 290 Views
  • 7 replies
  • 0 Bravos

can't call

I just sign up for a new phone number. Everything seems to work but I can't call or receive calls.

aria1 by Great Neighbour / Super Voisin
  • 234 Views
  • 3 replies
  • 0 Bravos

How to deal with "Your call cannot be completed as dialed"

Hello everyone,Me and my partner transferred to Public Mobile together from another service provider a few days ago. It seems that something went wrong with the connection between two of us. Everytime I try to call her or she tries to call me, we can...

Wenlin by Great Neighbour / Super Voisin
  • 333 Views
  • 3 replies
  • 0 Bravos

Any way to remember login?

It's incredibly tedious, frustrating, and odd why there's no remember login/password/sign-in, etc for this site.Especially given the fact that logging into the Community DOES give the option to stay signed in. Is there any way to allow me to not have...

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Stop auto pay

My daughter lost her phone and I can’t sign into her public mobile account to stop auto pay. I tried to change her hotmail password to get the verification code through there to change password on public mobile but the hotmail was deactivated. How do...

AnnaW1 by Great Neighbour / Super Voisin
  • 198 Views
  • 4 replies
  • 0 Bravos

Opting out of new loyalty rewards

If I opt out of the new rewards program,  will I lose my credits earned during that program, and when going back to old program, will I get back my monthly reward earnings every month that I used to have(refer a friend, loyalty,autopay)Thanks.

tanyar21 by Good Citizen / Bon Citoyen
  • 221 Views
  • 4 replies
  • 0 Bravos

New plan discount not applied

I changed my plan and the discount was not applied. I put in the code to give discount but my next bill shows full price.

Debbie2626 by Great Neighbour / Super Voisin
  • 218 Views
  • 3 replies
  • 0 Bravos

SIM locked - PUK locked - need code

I don’t know how (had the phone with PM for months) but my son’s phone’s SIM is locked and I need a PUK code to unlock. Where do I find that? Thanks 

Jh6 by Great Neighbour / Super Voisin
  • 263 Views
  • 2 replies
  • 0 Bravos

Your id

Hello I need to reset my user name and password for my account as its urgent my plan got off I a able to call someone I need update my credit card information kindly advise it would be great help

shaikh by Great Neighbour / Super Voisin
  • 187 Views
  • 2 replies
  • 0 Bravos

Koodo to Public Mobile issue

It's been almost a week since I transferred my husband to a public mobile. We received a text message from koodo for confirmation regarding transferring to public mobile. And we already confirm it by replying ‘yes’. We received the welcome and confir...

Nadia1987 by Great Neighbour / Super Voisin
  • 476 Views
  • 12 replies
  • 0 Bravos

Resolved! Change to $40 4G plan?

I have the $40 3G plan and see the price of the 4G equivalent plan has been lowered from $44.50 to $40. It seems like a no brainer but is there any reason for me not to change over? I get the extra promotional data for a year and also get to keep all...

croftrandle by Good Citizen / Bon Citoyen
  • 371 Views
  • 5 replies
  • 0 Bravos

New customer

how to get free sim card, what i do to bring number from Bell to here ! 

Resolved! Account info

I am trying to close my fathers account, he is 91 and doesn’t remember anything about Public Mobile. He hasn’t use the service ever but he is being invoiced for it. How can I find out his account number. How can I cancel it? Is there someone, a livin...

OliverNeubert by Great Neighbour / Super Voisin
  • 323 Views
  • 7 replies
  • 0 Bravos

Holiday Rewards 2022 Text Message

Hi there,All 3 of my family members who joined public mobile same time as me got the 'Holiday giveaway of 2gb data and 500min international call'. However, I haven't got any text yet. Any ideas why? Thanks!

winciy0412 by Good Citizen / Bon Citoyen
  • 528 Views
  • 8 replies
  • 1 Bravos

Current Performance Status of US Add-Ons?

We are headed to the US next week, and wondered if the issues of last summer have been solved (was something to do with 3G networks turning off and our cards not yet working on 4G?).  At that time, the data service was so spotty and slow as to be unu...

WRXFiles by Good Citizen / Bon Citoyen
  • 287 Views
  • 5 replies
  • 0 Bravos

Lost phone new sim and phone

Trying to edit SIM card in my profile to enter the new sim code to activate the new phone I got. The site won’t update the sim. Just zeros out the code when I hit the update button. Is there a problem with the site or am I doing something wrong

Klf180 by Great Neighbour / Super Voisin
  • 211 Views
  • 3 replies
  • 0 Bravos

refund

Hi, I transferred my number to another phone company, but I have another phone number active with PM under my name which is using my son. Is any possibility that PM will credit the money back for that account?

Leda1 by Great Neighbour / Super Voisin
  • 299 Views
  • 8 replies
  • 0 Bravos

Resolved! Black Friday deals

I ordered my sim card and thought I had to wait to pick a plan. I was hoping to avail of the 12G for $35.

Bethwalsh4 by Great Neighbour / Super Voisin
  • 290 Views
  • 4 replies
  • 0 Bravos

Resolved! Plan Change on Renewal With Promo Code

Hello, I submitted a plan change on renewal for December 12th. The plan is the $55 20GB and I applied a promo code of -$20/month making it a total of $35/month. I just want to make sure this promo code will still be applied on December 12th when my p...

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changweilun by Great Neighbour / Super Voisin
  • 261 Views
  • 2 replies
  • 0 Bravos

Resolved! refund

Hello, I moved my number to another phone company provider and I just payed 3 days ago my 3 months bill with public Mobile. How can i get the money refunded? my email is xxxxxxxx.Acc nr 10000000xxxxxxxxxx with PM Edit by Dunkman: removed personal inf...

Leda1 by Great Neighbour / Super Voisin
  • 334 Views
  • 7 replies
  • 0 Bravos

Resolved! Cannot log in or change password

SpoilerI cannot log in or change my password  for like a month now.  My plan is now expired because I cannot get into my account to pay.  Anyone no the fix?  The bot is no helpI cannot log in or change my password  for like a month now.  My plan is n...

Resolved! I need a service ticket

On December 2, when I sign into my account, it shows that I’ve used half of my data for the month. When I look at data usage in my account, it shows that I’ve only used 9 MB. What’s going on? Why don’t those numbers agree?

Voodle by Good Citizen / Bon Citoyen
  • 165 Views
  • 2 replies
  • 0 Bravos

Missing Data and Plan Changed without my permission

I signed up for the $25 plan a few years ago for the following monthly plan2g data1g bonus250 mb for prepayI have since earned 2 g holiday giveaway 2020, 5 g one time bonusI logged in today and found that all the above are missing.My $25 plan now con...

starrysugar by Good Citizen / Bon Citoyen
  • 368 Views
  • 10 replies
  • 0 Bravos
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