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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Unable to re-play saved voice mail.

I have a voice mail that's about 45 seconds long I listened to it and saved it.I wanted to listen to it again: as prompted, I pressed 1. But it plays only a small fraction of a second of noise and stops. Then goes to "To listen to this message, pres...

Resolved! Need to change my email address

I need to change the email address on my account. I will only have access to the old account for a few more weeks so this has to happen soon.

Having Trouble Logging in to my account and updating my payment plan.

I am having a lot of problems trying to log-in into my account to change my plan to a new payment method. I have already gone through the entire "forgot my password" steps and have reset my password countless times already and still nothing seems to ...

Purchased add ons not working

I purchased an add on for a data top up. It was charged to my credit card, but the data was not applied to my account

Resolved! Port number

I’m trying to find out if my current land line number can be ported

Resolved! Code 821

trying to activate SIM but keep saying code 821

Resolved! Signup concerns

I am a new member unable to activate phone, no old sim card. Question - If I was to complete a full reset of thephone would it not respond as brand new, awaiting its PublicMobile SIM card?Thanks Frank

Resolved! change account email

I need to change account email as I have no access to previous email address. I cannot log into self serve because my account is suspended as something happened with my payment method and I have no way to fix it. please advise.

Resolved! Switching plans to 4G - How it affects rewards

Hi Community! I had a quick question, Im currently on a 3G plan with the old reward system. I see the offer for the Lunar new year and am considering switching to that plan. Will my old reward system remain active or will it auto-switch me to the ne...

Resolved! New rewards system

Not sure if this has been brought up before , but with new reward system . Would it not be nice to have option to automatically apply points to bill once 15points has been earned. I know for me I like with old rewards that I don’t have to apply my r...

Resolved! Not Receiving any incoming phone calls for days

I just realized that my phone hasn't been able to receive incoming calls. Multiple people have told me they've tried calling but it doesn't go through. And I get absolutely 0 notifications on my phone that theres a call. I tested it with my friends p...

Resolved! When do I get the bonus points from the Lunar Year $40 for 15GB deal?

Here's the plan in question: 15GB data at 4G Speed for $40. (publicmobile.ca) I already received the basic 2 points but not the remaining 4, thanks again.

Resolved! How is the voice quality compared to Fido?

I just switched from Fido and am wondering if there's a difference in the audio and mic quality, particularly VoLTE?

Resolved! New to Public Mobile, is there any way to get the $2 auto pay reward?

Or was that only with the old reward system?

US phone service and add ons

Just arrived in Florida for 10 days and tried using my iPhone 7. I either can’t connect or the call drops. I’m on T Mobile here. Secondly, I had to purchase a 15 day add on bundle when in Canada while down here I’m suddenly receiving offers of 10 day...

Resolved! Phone Credit

Recently, I had a message offering me a credit to my account if I purchased a refurbished public mobile phone. I have since purchased 2 phones but can no longer find this message.thanks in advance…

30 day addon

Since November, I have been charged $10 for a 30 day data addon, that I did not sign up for. I cannot find anyway to remove this addon from my account. Please advise. Thanks.

My plan has been deactivated and wont reactivate

I applied the payment to my phone, $70 plan, balance now at $93.3 days without service before adding vouchers.Went to web page and tried to "reactivate" and my plan will still not activate.

overcharged

I have been overcharged on my credit card from public mobile.

Resolved! Not receiving simcard !

Its been 8 business days since I have ordered my sim card and have not received it yet ! I dont know what to do?!

Resolved! South Korea

Will I be able to use my Public Mobile plan in South Korea or will I have to get a plan in South Korea.

Resolved! Reactivate

My account is suspended. I need to just reactivate it to receive an important message. Am I supposed to buy a plan?And What is the cheapest plan to buy in this situation? just to reactive my account for a short time

Resolved! Refund for unused US roaming add-on

Hello, Is there a way to get a refund of unused US roaming add-on? Purchased it but did not use. Thank you.

Resolved! US roaming support

Recently crossed border into states. My old, grandfathered plan gives me 1g per month unlimited calls and texts in states. But it's not working. I cannot choose the T-Mobile network and my settings app seems possessed. Keeps flashing different displa...

Public Mobile Rocks!

Was a Public Mobile customer for about three years without any problems. Nothing but a great experience.Decided that maybe Freedom was a good idea because the great price and 4G data.....Ported out my number (and lost all my nice rewards in the proce...

Change credit card on file

I want to pay my bill ,the card i have on file expired so i want to change it and i can't do it

Resolved! cannot make calls

I have paid for 'unlimited minutes'. But when I try to make a call, you claim that I have run out of minutes. Fix this please.

Visa payment

My monthly plan of $35.99 is taken from debit account automatically and I see a charge on my Visa for $45.20 this month as well. Why?

All of Sudden Gmail emails to text dont work last week.

Hi to whom this concerns, I have been using my Gmail account to occasionally send an Email to my phone via text, it stopped working now. I am using this **********@mms.mb.telus.com using this protocol. Funny thing, I just tested on Yahoo and it works...

Resolved! mobile network not available

my phone stop working today and I can't make any outgoing calls or receive incoming calls. when I made the call, "mobile network not available" is shown on the screen. I have google pixel phone. my daughter also has pixel phone on public mobile. so ...

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