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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 13416 Views
  • 113 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 24736 Views
  • 183 replies
  • 26 Bravos

Resolved! Data Not Working in USA

Hello. Just wondering if anyone would know, if you are travelling in the USA and purchased an Add On, USA Roaming, Talk & Text, would the Data on your plan work in the USA or would you have to purchase additional Data specifically for the USA to your...

JF5 by • Great Neighbour / Super Voisin
  • 297 Views
  • 3 replies
  • 0 Bravos

Also unable to make calls in Lacombe

Time for the Government of Canada to create a publicly-owned and operated telecom, CanTel, AND open the Canadian market to US and other international competitors.

liamclark by • Great Neighbour / Super Voisin
  • 184 Views
  • 1 replies
  • 0 Bravos

Can’t make calls

Judging from the other postings I’m not alone! I noticed around 2 pm in Calgary that I could not make any calls or receive them although it was perfectly fine earlier in the day. 

HadiyaJutt by • Great Neighbour / Super Voisin
  • 182 Views
  • 2 replies
  • 0 Bravos

Phone call issues

Hello,I am having problems receiving and making calls. The call rings once and then hangs up. I also can not connect to wifi. I still have access to making and receiving text messages. I can also use my data with no issue.What can I do to resolve thi...

Pattern8021 by • Great Neighbour / Super Voisin
  • 119 Views
  • 2 replies
  • 1 Bravos

Can’t receive or make calls (Peace River)

An hour ago our service totally quit- four members of my family with Public Mobile can’t make outgoing or receive incoming calls, text still works. My family member operates a business relying entirely on clients phoning in- any word on when it will ...

Hannahbanana by • Great Neighbour / Super Voisin
  • 328 Views
  • 6 replies
  • 1 Bravos

No vice service,

I lost all voice services, daya and twxt work, I assume aomething to do with public moble customers moving to kodoo, i need a number with a live person to fix this, this robotic messaging support os for the birds. Fix this! 

Georges1968 by • Great Neighbour / Super Voisin
  • 192 Views
  • 3 replies
  • 1 Bravos

Resolved! Talk Service not working

February 06, 2023  1400hrsTalk Service not working.Can't call out. and received  Incoming calls in the Calgary area  

danphil06 by • Great Neighbour / Super Voisin
  • 581 Views
  • 7 replies
  • 0 Bravos

Calls dropping and not able to receive calls.

With out being able to make or receive phone calls I am unable to complete business that I require for work. This is unacceptable. We pay for a service and it should always be available. 

jlanceleve by • Great Neighbour / Super Voisin
  • 316 Views
  • 6 replies
  • 2 Bravos

Resolved! Official outage note from Telus - AB

https://www.telus.com/en/ab/outages Failure of wireless calling and data services in Alberta and SasketchewanStart Time: February 6, 2:53 PMLast Updated: February 6, 4:16 PM   CauseHardware ProblemDetailsWe apologize, TELUS Services are currently exp...

softech by • Oracle
  • 700 Views
  • 5 replies
  • 5 Bravos

Voice services not working in Alberta/Saskatchewan

Not sure what impact you've all had, or what time it started.  I had functional voice service until about 1:03pm, my call dropped as I was speaking, and since then cannot complete inbound or outbound calls.  No diagnostic messages, merely that the ca...

ChrisL by • Good Citizen / Bon Citoyen
  • 331 Views
  • 4 replies
  • 1 Bravos

Resolved! Payment

I was charged $45.20 3 times in January on the same date due to a technical error when trying to set up an account.  How do I get a refund?  Or will this just go towards 3 months of my bill?

SpencelyJo by • Great Neighbour / Super Voisin
  • 315 Views
  • 4 replies
  • 0 Bravos

No cell service all of the sudden.

I can get internet and texts. Can't call out. Incoming calls go straight to voicemail. I have been with public for years and auto payment is active and working. Anyone have the solution. I need this resolved asap. This happened in the early morning.

Calls

Can’t make or receive any phone calls in cold lake 

jlanceleve by • Great Neighbour / Super Voisin
  • 126 Views
  • 1 replies
  • 1 Bravos

annoying voicemail

Hi, new here and just set up my voicemail. I notice that a voice lists off the telephone number of each upcoming voicemail before playing the message. Totally annoying. Any idea how to get rid of this?

irving by • Good Citizen / Bon Citoyen
  • 323 Views
  • 4 replies
  • 0 Bravos

Missing 1$ every renewal

Is it just me or is other people noticing that on renewal night when public mobile applies the refferal credits and loyalty credits there's always 1$ from somewhere missing?   I have 4 accounts with alot of refferals and 4 years of loyalty and the la...

GR by • Mayor / Maire
  • 432 Views
  • 9 replies
  • 1 Bravos
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