Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
1) If a customer adds a debit or credit card to one’s Public Mobile account for automatic payment each month, is the monthly plan charge taken (from the card on the account) at 11:59 pm on the day before the first day of the next service period or is...
By mistake redeem reward for 500min Canada wide talk but I have unlimited i want to cancel just redeem by mistake a few minutes ago
Hi, I'm trying to login into my Public Mobile account but it says that my password is incorrect. So I tried to reset it, but the email with the code is never sent to me. Can someone help me here? Thanks,Matheus
1) Can two (or more) debit and/or credit cards be added to an account for automatic to-up each month? 2) If so, can the customer set one card for the first partial payment (of the amount owed), up to whatever balance is available on that card, and se...
I've had my phone for a year now with no issues, for the last month I can't seem to make a direct call without connection issues. When I dial a number, there's dead silence, then the call shows "Call Failed". I have to call back for it to finally co...
hi All,I also wanted to add the referral but there is no section to add that when on the order page to order a sim card. Please help. Thanks!
would like to cancel my account
I switched plans a few times now, and I'm supposedly on the 20gb plan but it doesn't show up right can you please fix it so I got the 20gb plan.. thanks.
Hi, the last couple of days I have been on the phone with CRA. I made several calls, all but 1 were dropped calls. I immediately thought it was their system having issues. After the 7th attempt I decided to try using another way to make my very IMP...
I bought an iphone from Public, but the camera is not working properly. It is past 30 days from purchase, but well within a year. How do I get it repaired?
I ported out my number from Public Mobile today. After it is completed, I tried to log into my account but with no success. Does it mean that I have lost my account and my rewards. I was thinking of continuing with another free number. Please hel...
I placed an order for a Sim card since December 30th and till now, I have not received it, not even an email confirmation.
Can't chat with support
Cant receive phone calls on public,it says my number is disconnected
I need to remove my credit card information from my account
I've lost my sim and have 2 factor authentication tied to that phone number so can access my email
Service suspended Jan 1 as credit card payment bounced. Immediately paid down credit card, but can't get the web site to process the new payment. Getting an Ooops message. Any suggestions?
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I got text messages from you guys 4 speed 15gb 40 dollar per month At that time I was agree and change my renewal date but didn't.Can you change plan
Hello, Did anyone get their 15gb? I never got mine
Hi,I placed an order on December 28, 2022 for sim cards in order to take advantage of the promotion that was offered on that day which was $35 per month for 3 GB + 12GB for 12 months on the 4G network. I just received my sim cards today and I was to...
I am trying to port a landline to PM but cannot enter my address properly. There are prompts for street number and street name. I have a street number but my street name is a numbered Avenue and I am unable to input this. Is there a way around this i...
I was charged twice for roaming
Does this mean that If I am going to the US this weekend I have to purchase a US Roaming add on, but if I am also going to the USA next month, I have to AGAIN purchase an add on? does the add on expire every 15 days and have to be repurchased constan...
Hi,Can you help me to change my plan to 20gb/month for $40?T can't do that, Thanks a lot
public mobile sells phones on their website. If I buy one, do I have to activate with Public Mobile or I can activate with Telus?
I have truly found the lack of support with public has been absolutely brutal. Even when you have entered a ticket that needs to be resolved. You have to work through chat and its far from instant. I have found that it takes a half hour on average...
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