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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

need help switching back to rewards from points

I had noticed my account has been switched to the points system and would like to switch back to rewards.I had signed up for the 15g 40$ plan and noticed it has been switched to points. I had just canceled the switch and would like to go back to rewa...

Resolved! "sign in to public mobile" prompt on phone

i got this prompt that pop up asking me to sign into public mobile network but that prompt usually only shows up when trying to connect to like tim hortons wifi and u gotta sign in. i got a msg saying i used 100% of data in my plan but i have a data...

Resolved! Redeem the points

Hi, how can I redeem the public points for my bill? thank you for your kind support

Data?

I have two places here I have 2 Gs of data to spend. How might I do that, cuz I don’t understand data.

Forgot log in info

Resolved! My cell phone service did not renew for January 2023.

I would like to know why my mobile service is not on. I would like my account number information , so to know what steps to take. A customer service representative would be nice to communicate with, so to fix this situation.

Resolved! Forgot my email and password, can’t sign in

Resolved! Having trouble logging in

I have a different account with an active plan and I am having trouble logging in even after putting the correct email address and password. It says “Error logging in”. Then I tried to reset password through my registered email but I didn’t receive a...

Resolved! Long distance add on

If you change plans do you loose your purchased long distance add on's

Resolved! Unable to log in

I have 2 accounts and 2 different phone numbers. One account I can log in with no problems. The other account, that I need to update payment info, is not letting me log on. What could be the problem? Seems the account is still active as I can receive...

Resolved! US roam talk and text not working

I purchased the US roam talk and text , my outgoing calls not working and God knows how many incoming calls did not go through....In the US now, tried everything what SIMon said ...useless

ask question

my previous provider is fidoI have changed to public mobilebut I called Fido, the customer service says I am still with them, I still need to pay for the bill, I am very confused, I need help

Resolved! sign in

I cant sign into my account

Resolved! Soon when PM stops using 3G, what can I replace my ZTE WF721 with, for my land line?

Title says it all.

Resolved! Data usage does not equal actual data used

I was just checking my account because I had changed my plan and wanted to make sure the new plan activated on my renewal date. I noticed that my data usage is showing as over 3g used, when a) my plan JUST renewed a couple of days ago &b) the usage ...

Resolved! Still being charged after porting out

Hi, I ported from Public Mobile to Telus in December 10, my billing cycle was on 23rd monthly. My mistake for trusting that the system will work properly so I didn't cancel my auto-pay. Now I can't login to my old account to disable auto-pay, contact...

Resolved! Getting "Error Logging In" when creating a ticket

Hiya, I created a community account so I could submit I ticket, but when I try to log in with my community account username and password on the "Submit a ticket" page, I get "Error Logging In". My community account username and password works to logi...

Resolved! U.S. Talk and Text add-on not working

I purchased the add-on, the payment was received by Public Mobile, but it is not working.

Resolved! Does the Google Pixel Watch LTE work on Public Mobile

Hi, Can anyone confirm that the LTE version of the Google Pixel Watch works with Public Mobile please? Happy to listen to speculation but ideally looking for someone who has the watch and has it working. Thanks!

Resolved! US Roaming use after 3G shutdown in U.S.

I have purchase a 3G service in Canada. I will require US roaming. Will I be able to use 4G services in the U.S. with Public Mobiles U.S. Roaming or will I only be able to use what limited 3G service may be available. What do you suggest that I do ?

With all US 3G officially Shut Down, How Can Public charge for US Roaming in good conscience?

With no US providers offering 3G coverage any more, how can Public even think about selling US roaming voice and text service, knowing it's not going to work.

Resolved! Paid for SIM card but no confirmation?

Hello, I decided to try PM today, I went on the website and purchased a SIM card online for $11.30. After submitting my details I was prompted to change my billing address; while changing my information to the correct address for billing my online ba...

Resolved! New phone compatibility

is Motorola Edge 2022 phone compatible with public mobile plan?

Re:data

I do not have data to access internate.My plan is 45 per month with unlimited data.How come I do not have internate.please advice? Also how do I change my plan to have an unlimited data for the whole month?

Resolved! trouble signing in

Good morning, I am having trouble logging in through my email. I have tried two different emails and the forgot password option but i am not receiving a code to enter. I am trying to get into my account as i have a phone umber that isn't getting se...

Resolved! Change number

I mistakenly changed my number how do I get my first number back ?

Resolved! Activation

Activated phone yesterday but not getting any incoming calls or texts

can't access data

my subscription of $50/m plan was renewed automatically but can't access data usage. please help, had to rely on home wifi to have internet access.

Resolved! Talk to someone?

Hi, I was charged for the wrong plan and need to talk to a person to have it changed to our usual plan. Awful that public would charge double the plan. It has always been $15/month and they charged $45! Why is it so hard to talk to a person? What...

Resolved! Can't access my account

I don't remember the email address associated with my acct. Need to update my payment so I don't even have service right now...having to use my home wifi...unable to connect with an actual person

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