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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Email change and password

I manage the phones for my parents and I need to make a change to the email. To do so I now have to create a community account for my mom. Which I did and selected the proposed password. Now I create a request for email change but somehow it tells me...

Resolved! US roaming rated

I will be travelling in the US soon and looked at the plans ; talk/text/3G is for 15 days. If I need 30 days do I have to buy two?

Resolved! Rewards by posting?

I just signed up with my same email that I have an account with Public Mobile with. It said you can earn up to $20 in rewards for being involved in the community - what do I need to do? Does this post earn me rewards? Do I need to know how to answer ...

Resolved! Samsung galaxy s23 ultra

I'm looking to upgrade my S20 to the new s23 ultra. I'm having a heck of a time finding out if this new phone will be compatible with PM. I've even reached out to the and they were zero help. Please help. I don't want to spend a big amount of money ...

Resolved! Change of address and E-mail not working

I'm trying to update my address and email for my Public Mobile account but it wont accept the city I live in

Resolved! No Phone Dial or Receive - Samsung Galaxy A12

I just swithed to PM for me and my wifes phones on seperate accounts. Looks like each number ported over fine. My phone works ok but hers will not dial out or recieve, goes to mail box. It's a Samsung Galaxy A12. Is there a fix besides getting a new ...

logging into my account

i have been trying to log into my account , i get this message (We just need to verify it’s really you that’s accessing your account. We’ll send you a security code via SMS or email to verify. You can switch off this feature once you have verified ow...

Cant Call Out

I am having issues making calls to certain numbers, while in Fort Rouge Winnipeg area. When I try and call out and it fails I hear an automated message "2UT1 All Circuits are busy please try your call again later". The ones that have returned the err...

How does a person inquire what user name was used if they forgot the name

How does one inquire what user name was used if someone forgot what user name was used for community? Because I forgot and when I tried to enter the required email, it said the email was already being used and was not able to create a community user....

Resolved! Add On

I purchased an add on for 500 minutes in Canada. The amount was taken from my credit card. I have not gotten the 500 minutes in my account

Resolved! No service/puk

No service-puk code to unlock phone to use service

Lost my iPhone

Resolved! Expired plan - expired SIM card

Hi:My plan is expired - when I try to login, my password is rejected.When I click to reset the password, no password reset email ever arrives.Support (new sales) said that my SIM cannot be used to set up a new account, and that I need to contact Exis...

transfer fund amount in my account to someone

Hello, I am wondering if transfer fund in my account to my family? Thanks

Resolved! Payment

My card double charged

I signed up for US roaming and talk & text, but can not place calls ?

Can not place calls on US roaming .

No red dot notification on voicemail icon

My Iphone 13 shows a red dot on the phone icon when I miss a call, and a red dot on the "recents" icon within the "phone" choice, but does NOT show a red dot on the "voicemail" icon. The only way I know if I got a voicemail is to go in and check. I h...

SIM card won't link to my unlocked iphone

New sim activated and everything but won't show in my iPhone - I've shut down and restatered and re inserted -nothing works - help!

My new plan didn’t renew??

I changed my plan 5 days ago from 10.5 GB of data 3G to the Lunar sale 20GB 4G and it says it will start on the next billing date which was today, but for some reason it didn’t start and my old plan renewed. Does anyone know what is going on?

Switched to 45$ plan but getting charged 46$

I switched to the 45$ plan but I’m getting charged 46$. my estimated plan cost with rewards should be 40$. any insight into this? I just checked my statements through the bank and the past few months I have been charged 40.25$ but this month it’s 46$

Resolved! 500 one-time Int'l LD bonus 0 / 500 MIN" in my account

what countries are available for the "500 one-time Int'l LD bonus 0 / 500 MIN" in my account. I live in Canada.

Resolved! How to get my invoices from 2022

Hello, can someone help, please?I switched to a different provider this January 2023 and I don't have access to my Public mobile previous account. How can I get my last year's bill (invoices) for my tax year 2022? I only know the account number and t...

Resolved! Payment info

How do I update my payment info? I have a new visa

Resolved! Reset password not working

I am trying to reset my password and I keep getting the following error: There was an error resetting your password. Please try again later. I then tried repeatedly to remember my password and I think I’m also locked out now. Can anyone please assist...

Resolved! 15gb

i took advantage of that promo around halloween and switched to the 15gb at 4gb promotion and today i got a message saying i almost used up my 5 gbs , i should have 15gb for one year at 4g speeds where did the other 10gbs go?

SIM card not delivered / Did not receive SIM

Ordered Sim card around the end of December 2022, still have not received it. After chatting with CS agents and opening a ticket, an agent placed another order, but it has been two weeks, still nothing arrived. Have anybody else been through this? Re...

Sim not Received

Hi, I ordered a SIM and did not receive it. It has been more than 10 days. Order number is 323608

Resolved! Unexpected switch to 4G plan

During January my daughter was unexpectedly charged for a 4G plan. I did not ask for it, and she claims she did not either. Is it possible to find out why Public Mobile made the switch? For example, was there a text message sent from her number reque...

Resolved! Not registering on network

My Samsung phone won't register to the network why?

Can’t receive calls

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