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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Bill

Please get me the total that I paid in 2022.

Resolved! I accepted an offer back in November and I just noticed that it did not take.

Is there anyway to get this rectified? I accepted the 15GB for 40$ on 5G network

Port number from public to chatr

Hi I still haven't recieved received confirmatmion

Resolved! URGENT: Voicemail

How do I check my voicemail without setting it up? I don’t want to record a greeting or do anything. I just want an automatic voicemail that says leave a message at the beep. And I urgently need to check my voicemail right now but it keeps telling me...

NEED HELP

I have 3 accounts and can’t get into my daughters have trued everything from simbot to changing password everything someone help me please

Change my email

I reset my password ,but i cannot sign in .so i would to change my email to see if it can work

Sonim-XP1520-BOLT-SL

I want to know if this phone is compatible with Public mobile sim cards....

Can't receive automated text message (not a short code)

I've seen numerous community posts about this issue but those ones are all to do with short codes and have no real solutions. I've also already talked to public mobile who can't do anything, so I'm just posting to see if anyone here has found a good ...

Pay Account

I want to pay my acct and am continually blocked.

I write wrong my email

I don't have service, I need to pay for my phone but I realized that I wrote my email wrong when I registered, I need to deactivate the email notification to be able to access my account, or otherwise correct my email since it is only a letter that I...

Cant sign in

Created new PW but still shows exceeded max attempts

Resolved! Cancel my plan

Hi, I am trying to cancel my plan, but I don't have the option of removing my autopay, as the Chabot told me to do. Thank you looking forward for your help

My service is suspended

Hi,My service is suspended and I noticed the reason is that I my account balance is not paid. I have registerred for the autopayment and don't know why you couldn't charge my credit card. I have been using autopayment for over 3 years. Even I tried t...

Incoming Calls goes straight to voicemail and no notification from voicemail

Hello, My wife and I are having the same issue. Most of the time we are not receiving incoming calls and it goes directly to voicemail. There are no notifications for missed calls and also for new message in the voicemail. When we check our voicemail...

Resolved! Public Mobile Down?

Been out of cell service for a week. Tried logging onto the website via computer and mobile, both times it said my password was incorrect. Tried resetting password multiple times only to get the same error over and over saying currently unavailable a...

Resolved! bill statement

How can I download the monthly bill in a PDF format? I need to submit it to our finance department so they can compensate me for that bill, it seems like there's no such thing on the website.

Public is saying I've used double the data I've actually used. 15Gb is almost gone

I changed to the 15Gb for $40 plan a while ago, and public has not been accurately tracking my data usage. My usage history shows I've used just over 6Gb, but under "Plan Usage, I'm over 13Gb. What are you supposed to do in this situation?

Resolved! Same credit card for payment

I understand I need to use a different email for each account but can I use the same credit card to pay for two accounts?

Resolved! Email and password

Wont let me login. Tells me my email or password is not correct. Email is absolutely correct and ive changed the password but still wont let me login. Help!

Resolved! suspicious charge to my bank account from Public Mobile

I have an entry on my bank account that says it is from Public Mobile followed by a number: 236507312994. I do not think that I made this charge as I have never used my cell phone to make purchases as I don't know how.

US Roaming Package confusion

I bought a US Roaming bundle for talk, text and data for 15 days. I purchased it yesterday, January 17. I paid $30. When I arrived in the US, all I had was talk and text, no data. I have paid $30 for a bundle that today I could buy for $10. That's pa...

Resolved! Account Pausing Possible?

To Whom It May Concern, Due to business reasons, I had to move to outside of Canada. I will comeback to Canada around October 2024. My account currently is suspended and will be deactivated after 3 months. However, I still have $6 funds in my account...

Resolved! new sim card

how do i change my sim card i received the new one so how do i proceed now

Activation

I am trying to activate my SIM card and every time I try, it says something went wrong when it gets tothe select a plan stage when it it’s trying to activate the SIM card

Resolved! P\M Phone plans cost

What does it cost for another family member to get a phone plan with his own cell phone when I already have a $40. plan or can you add him on , or is it cheaper for him to get his own. thank you

Tethering in different parts of Great Vancouver

Hello,May be someone more experienced knows the answer to the question why tethering works in one part of the Great Vancouver and does not work in another? I routinely use (Port Coquitlam) tethering (Samsung S10e) with my laptop (System76 Lemur Pro1...

Resolved! Friend referal

I want to refer my friend. Do I need to order SIM first for my friend?

Really hard to read SMS spam

So I get this text message from an unknown number in the US. A few readable punctuation marks, otherwise little squares. Happens once in a while that I get a message in a font my phone does not know - usually it's in Japanese (legitimate message) or ...

Resolved! US Roaming stopped working - 2/15 days left was working fine until yesterday

Hello.. I purchased the 15 day US unlimited talk add-on and it has been working fine until yesterday. There are 3 days left, 2 now.. and it stopped working. I get the message “This plan does not have US roaming add on feature”. I don’t understand wha...

Resolved! All mixed up!

I created an account (***.***.4915) which my son has been using. I used my primary email. So far, so good for over 2 yrs. Now I'd like to port my number (***.***.5686) back to Public. I started to set up an account so I could activate my new Public S...

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