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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

can't add money in my account....

hey community... your website is akward...everytime I try to add money to my account, the system don't take it. i will re-try today a few times, but if it's still not functionning, I'm swithcing to a new company. feed up ...

Calling from Canada to US and then within US.

Planning a trip from Canada to US. Need to call US from Canada before I go. If I purchase add on US long distance minutes, can I use them for both?

service suspension

We plan to be in the U.S. until the end of March 31, 2023. Is it possible to suspend our service until that time and resume service on our return?

Resolved! I renewed my US roaming last night, account says I have 15 more days but cannot make calls

details in subject....purchased add-on, it shows in account but cannot call, only get message stating I don't have roaming added !

refund

Get refund for roaming purchased January 3 / 2023

How do I get my user name

I Have forgotten my username or email used for my account

I lost access to my phone number account and my Gmail account

So someone has stolen my phone and and changed all my passwords and I cannot get back into the account whatsoever how do I go about this to get my number back because I need this phone number so badly because I have everything attached to it that is ...

How to track sim order

Tell me how to track sim order

Resolved! Public Mobile Promo: $40 Plan with 15GB Data for New, Existing Customers

I currently ave 4g/5GB and want to sign up for the 4g/15GB for the same price.My plan got renewed today on the 4g/5GB. If I switch to the new plan, will I be charged another $40 for the same period?

Resolved! Charged twice

I changed my plan in December and it appears that I was charged twice, maybe once for old plan and once for the new one.How can I find out what I was billed for?

How to port current number and get a new number??

Hi, I want to port my current number to magic jack and get a new number for my current PM plan. How do I do it smoothly and successfully without losing my current number and closing the account?Please helpThanks,

Emergency Alert Notification refuse to disappear on Z2335L

Not expecting anyone to provide a solution. As I have not accepted any answer as the solution to a majority of questions I posted in this community. Basically, I received emergency alerts on my phone like Amber alerts or extreme weather alerts; howe...

Resolved! Jackpot conditions and holiday pause

I'm trying to get a full understanding of the rules about redeeming points for public mobile's contests and winning eligibility because of the following condition because the way I'm understanding this is that holiday pausing my plan for more than 30...

Are my community login credentials the same for my account and this question forum?

Hi, I can log into this PM Community with my user name and password, (that's why I'm able to post here) but I cannot log into my account to pay for my bill. The account login asks for my email and password. I'm positive I'm putting in all that inform...

Roaming SMS MMS

I purchased the $15 SMS / MMS roaming package and my group messages & MMS are not working. I sent in a ticket 12 hours ago and have heard back from no one so out of desperation I just bought the $30 roaming sms mms data. Can someone please help?

Email

How do I update my email address in my account

Resolved! No Service all of a sudden?

My phone is showing no service. I saw on Public Mobile's home page that they changed networks, and this requires a new SIM card? I just got a new SIM card, does this mean I have to buy a new one - and for that matter all Public Mobile customers have ...

OVERCHARGED Dec11/22

Resolved! Add on not working

I bought add on data since I ran out of my base 3 GB data. It shows that I have my add on data but somehow when I try to connect it doesn't work. How can I use my add on data

no phone service: get message; "sim card not provisioned for voice"

get message; "sim card not provisioned for voice" I am getting frustrated how do I get thru to someone at Public Mobile?

HELP?

I was double charged last month so I left it..my renewal date was yesterday and that money is gone out of my available funds. I am so frustrated..is there no way of calling public mobile because this is so frustrating. I don't know what to do.

Resolved! Data usage discrepancy

My plan (1GB data at 3G) renewed on the 19th and I logged into my account today and it's showing that I've used all of my data for the month. I reset my cellular data when the plan renewed and my phone is showing that I've used 324MB. A lot of the da...

$55 promotion for 20 gb data

On my home page, there's a deal posted for a $55 plan for 20 gb if data, but when I select change my plan, it takes me to the options, but the $55 one isn't there

Number attempted to port out to Freedom mobile but freedom mobile failed porting

Hi!! I attempted to port my number out to Freedom mobile. However the port out was successful from Public but Freedom lost my number and is saying to contact public mobile to recover my number. Please help!! Thanks

travelling abroad

Hello! I need some help! I am travelling abroad for 6 months and leaving this week. I am going to purchase a pre-paid SIM card for the 6 months that I am away but I'm wondering if I will be able to get my account back to where it was when I come hom...

service/add-on for St. Lucia

Is there an add-on option for phone or data services in St. Lucia? Thanks! Juan

Public Mobile Account.

How do I log in?Currently getting msg "too many failures"

No service in my area

I am staying in Enfield Place Mississauga, ON - L5B4L8. Last one month I am getting only 1 bar whenever I try to call from home. Whenever I am outside I have no issue.I can’t call or get call when ever I am in home. Any one face this issue, need to k...

US roaming not working

US roaming not working. I have tried both manual and automatic selection.

How to get account number

how can I get my account number can you help me to get this my account number

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