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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Account issue / Phone cant make calls

My phone account was set to renew to a new plan today, but it didn't.My phone stopped working so I logged into Public, I saw that the plan didn't switch like requested... I manually switched to a new plan and paid the fees.my dashboard indicates $0 d...

Resolved! Unable to call out

When I go to call out I get a message that I have no minutes available.I pay automatically each month and have used zero minutes this and last month.Trying to write a ticket but it does not accept my username or password. Have tried multiple ways.How...

Resolved! I need to cancel.

I'm not a member. My mother in law is. Her husband has passed away, she's been trying to figure out how to speak to someone and it seems to be impossible. It's actually quite annoying. I had to make up this account. Like how do I speak to someone.

Data issue

It's not the First time this happens, that my data usage that Public mobile counts is way more than what my Cell Phone counts although the dates are the same for both. Does anyone know a Solution? I tried submitting a Ticket to get hold of a Service...

VOLTE

Heading to the Us this weekend and plan to purchase us roaming. Received sms on VOLTE upgrade. Once addon is purchased how will activate VOLTE?

Resolved! Poor call quality

Hi, I am a long time PM user and have had great service until a couple of days ago. When I am making a call the other person reports that my voice sounds distorted and robotic, they can not understand me. I can hear the other person clearly on my e...

SIM card

I can not make or receive calls on my phone. Everything else is workings. This occurred when I returned from Portugal and put my SIM card back in.

2 cell phones can only access on in online account

Long time cutie here.. more than 5 years ago I bought 2 sims for public mobile.. this week the **bleep**ty 611 service finally broke and forced me to sign up online.. that's when the **bleeping nightmare began.. Not only could I not access MY Phone ...

Resolved! contact

How do I contact an agent

Tells me wrong e-mail..wrong password

Tells me to use community 1.I am using that 2

phone and data not working at my phone address

My phone and my husbands are not working from our home address. They do work when we drive away from our home. This started yesterday. our data also do

*611 is not working

Tried to add $$ to my acct.*611 just drops call

Desperately need help

I can no longer access my account. my old email was ********** this email has been deleted because of spam. my new email is ***********. When I login with my old email it brings me to a page that says SMP or email address. The problem is that SMP onl...

Useless

Those attempt at support is a waste of my time

Activation unsuccessful, now I cannot try again with the same SIM

Hello, I tried to activate my account with a SIM I ordered online. I am transferring a number from my old provider Fido, and after I had completed everything necessary and submitted payment and it was going through its 4 step process, it gave me an e...

Plans

If I upgrade my plan, am I able to go back to a different plan that is cheaper if I decide the upgraded plan isn't the right one for me? Or would I have to get another SIM card and start with the less expensive plan again?

Charge not recognized for add. funds

Hi community! I have been having this issue lately: I add the $ for 1 gig of data but when I go to actually add the data, the payment hasn’t registered on the Public end even though it’s come from my account. Any familiarity or links on where to deal...

Reset password

Could I get assistance of changing password through live chat.

Resolved! Phone activation

My paperwork says to contact you to activate.

Resolved! Unable to sign in to Public mobile account / will new phone activate automatically?

I bought a new phone and I'm trying to switch my SIM card over to it, but I thought maybe I should check my Public Mobile account first. Well, I'm unable to sign in and I've been given the following error for the past hour or so:"System error. Please...

Phone not able to make calls?

Help! For the past 2 days, everytime I try to make a call on my cellphone this automated message comes "Hi Public mobile here, Sorry, your call can not be completed as dialed. Please try again". This happens with every number I try to call. This is a...

My cellular data service isnt working

My month is paid, no lateness, I have enough for thenext bill, but for whatever reason, I cant access the internet on my cellphone. I turned things on and off. deleted and re downloaded, and I cant figure it out. Anyone can relate, darling? thx

Resolved! How to i redeem my cash reward towards my monthly bill

Hello All,please how do i redeem my cash rewards towards my next bill?

New sim not activated

Activating new sim, public Mobile charged my credit card. But the sim is not active.Tried to go through the process again and now is saying the Sim is invalid.What should I do to fix this problem?

Service issue

I cant use data even though I have it and getting a hold of an agent is next to impossible. Getting so frustrated and ready to switch at this point.

iOS16.4 installation problem

I installed iOS16.4 and all my in and out calls are failed. Apple support suggested to contact provider. What should I do?

Resolved! No Service

I am getting no service. I called my previous provider, TELUS, to confirm my number was ported. My Public Mobile online account shows my correct phone number but I have no service. My phone shows Public Mobile 53.0 is my carrier when I go to settings...

Customer service and self serve not working

Unable to add funds to my account. Customer service and self serve (*611) is not in service. It’s been a almost week, I need assistance with this immediately.

VoLTE provisioning

After VoLTE is enabled on your #, is the 3G network still available for calling or is it struck out leaving all voice calls ONLY on VoLTE??? I plan use my international dual sim VoLTE ready phone <Ulefone> on Publicmobile network.Fully functional wi...

Data usage

My data hasn’t been working since yesterday. Please help @members

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