Community

Resolved! Have confirmation of a new account but put in wrong email address

Resolved! sim not received yet

need sim card.order no.323974

Resolved! Change

Hello . what will change on my account if i switch from 3G to 4G.?

Resolved! Data usage unexpected

I am showing data usage for periods where phone is powered down and in a wifi zone.  Why?

Resolved! New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet

New customer. Paid for Sim Card on Jan/24/2023 and still not received it yet. Wanted to get the $40.00 Lunar special so I ordered a Sim Card early enough but still waiting. What next

Resolved! Apple Watch

Hi,I see this question answered many times, but I do not know how do I access the answers.I presently have my public mobile Sim in my iPhone. I am considering an Apple Watch. Can I get data from public mobile to support my Apple Watch being away from...

Resolved! Refer a Friend Reward

In December of 2022 I refered my husband to public mobile. I have searched my account but to date I have not been given credit for referring him. How long does this take? Also on my husband's account he does not show any rewards. He should get a 10.0...

Resolved! Data plan change

Does anyone know how long it takes for it to take into affect one or two days maybe?thank you

Resolved! Re: Missing thread: Reactivate an account

Do you need to register and select a unique username that is different from your current account

Resolved! Many trackers monitoring this PM forum. Unsafe??

I do clear my cache/history very frequently but trackers keep on tracking --- My Safari security settings keep on reporting many trackers every time I log on to this forum.Just a few minutes ago I checked several of web sites I visit.--PM Community, ...

Resolved! Suspended Account

My Payment was due today and I updated my payment info but it suspended me. I need Public to take my payment 

Resolved! Unable to use mobile data.

I am unable to use mobile data. My account is active and there is lots of data available.I got a notification on my phone saying "sign in to the Public Mobile Network" and then when I clicked on it it said  "You cannot access the web for one of the f...

Resolved! My Add-on is incorrect

I added a second US Talk-TXT- 3gb data add-on to my account on Feb. 1st for $30, however the system is showing ONLY a 3 GB Data Add-on for $25... which is not even a listed add-on. What happened to my Talk-Txt portion? Please fix this as it goofed us...

Resolved! 15GB $40 promo available to existing accounts?

I don't see a way to switch to the lunar new year promo - looking into it, I suspect it's only available to new accounts. Is this the case? If so, that's.... Disappointing. One of the reasons I joined PM years ago was because of this kind of flexibil...

Resolved! phone-access via fiberoptics

where I live I have no access to the cell-network.  I have been told I could access the cell-network via my fiberoptics connection....Is that so and if how do I do that?

Resolved! No signal at all.

I just activeted my service yesterday, no signal since the activation. I have a oneplus 6t, and dual sim.

Resolved! payment processing issue

I have pre-authorized payments, but my account was suspended because "we tried to process your Autopay renewal but something went wrong".  I called my bank, and my card is still working.  I tried switching my card, but it won't process any payment, o...

Resolved! Rewards minused from totals not applied to bill, why not?

I had 32. .. credits i selected use 15 and the amount 15 was minused from my credit balance but it did not get applied to my bill so when I paid my bill, my bank was charged the full amount without the credit of $15 being applied. My reward balance i...

Resolved! Upsetting

I have a assurance wireless government phone. It went completely out. So I transferred my SIM Card to a different phone that is unlocked. I completed what I needed to do. Yet I'm unable to make any calls. The Mobile Data is on, but it's not connectin...

Resolved! Purchase of pre-owned phone

If I order a phone online, can I have it delivered to the closest Kudo/Telus store to me? I ordered a sim card 2 weeks ago and it's yet to be delivered to me. I do not want it to be the same case if I order a phone.

Resolved! New sim

I need to add new sim to my account I need the link to message customer service agent 

Resolved! bought new sim card and 30 dollars worth at walmart and wont work

I bought new sim card and 30 dollars worth at walmart and wont work trying to call you guys but cant get a number to do so i need to know what to do or i will be very very upset and what i will have to do will not be good please help me i paid for to...

Resolved! Unable to get the verification code to my email or SMS

I got a notification from my credit card company of a small charge from Public Mobile, which didn't match my monthly amount. My account had been SIM-jacked before so I wanted to login and check.Now I've never had an issue getting SMS codes sent to me...