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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number assigned to another person

When I first activated my sim I noticed the Amazon app on my phone had the name Ryan Moss automatically because it was attached to the number. I was able to use Amazon Prime Video under this account name which is a major security flaw. I keep getting...

Updating payment

I'm trying to update my payment but it keeps tell me oops unsuccessful. Tried several times! I read that some people have been having the same issue. Please help.

Resolved! US add on not applying to account

Purchased a 30$ US roaming package and paid for it but it did not activate. Downloaded receipt. 2 hours later I checked and it showed a 30$ balance in my account but no add-ons, so I tried again. This time it said it applied the credit(D/L'ed the 2nd...

Voicemail and talk

I have two issues:1. When someone leaves a voicemail I don’t get notification. I tried resetting phone.2. When I’m on LTE network I cannot receive calls or make calls. This started happening in November 2022. I have to switch my phone to 3G for ...

Resolved! Transferring from chatr to public and I can’t receive calls and texts

Two days ago I was transferring from Chatr mobile to public and I didn’t receive transfer confirmatory sms from Chatr. What can I do?

Resolved! Can't log in to self-serve account

Hi I'm unable to log in to my self-serve account and also I'm unable to log in to create tickets. Can I get some help with this please?

Resolved! New plan not applying to account

I bought the15GB for $40 plan last week, effective immediately, and it has not applied even though I paid. What up with that.

Resolved! new plan

If I change my plan, do I still get my loyalty rewards? - I have been with Public for 3 yrs and don't want to loose those rewards.

Resolved! I was charged 2 times for the same thing.

I need hekp on how to get a refund because i was chharged two times for the same thing.

Resolved! loyalty and pre authorized rewards

Are loyalty and pre authorized rewards automatically added when you change your plan? Do they automatically go with you to the new plan? I'm just changing plan, not payments method, SIM or phone number.Thanks!

Resolved! New Sim not working

One my 3rd successful activated public mobile SIM and it won't work in my iphone 8 or any other phone that's already on public mobile network. Tried all the troubleshooting steps available and nothing works. Seems to be a back end issue, no clue.

Resolved! Data not working

I purchased some data. But it says U.S data roaming 3G etc. how do I fix it. I’m out of data I’m in canada and need more data.

Resolved! new $30 plan

I just noticed the $30 plan has more data than the $35 plan. But I have two different 2Gb promos, one 400 min International promo and two 500 min international promos. I don't know if I should switch. Maybe Public Is forcing me to switch which i why ...

"oops something went wrong" message?

I am trying to add US talk/text/data. I added funds, but when i click "complete payment" i get the very uninformative "oops" message. What is going on? Then i have an account suspended message even though I have verified, automatic payments set up wi...

Resolved! Not able to sign in

Tried to log in with email and also reset the password but it is showing 404 not found error.

Canadian data add-on

I have added funds to my account, but when I go into add ons, there’s no option to add Canadian data. I’m all out of data and need to buy some more.

Resolved! SIM Card Hasn't Arrived

I applied the Sim card at Feb 18. Over 13 business days have passed. It hasn't arrived yet. One post indicates I could track the order by order number and postal code. It does not find anything. Why it takes so long? Now I hope to cancel this and loo...

Resolved! Overcharge

I suspend my account and then un suspended and now I never got my rewards I’m I going to get a credit?

My account was suspended.

I have auto pay, no problem with cc. I made 2 top up payments. 15 hours of no cellular service with the audio messege that there is no account associated with my number. Then it works again. I want to know what happened and my ticket inquiry was no...

Resolved! Re: Not receiving some texts, possibly all international

I realized this is an old post but I am having the same problem. I have a student from Italy and he brought his iPhone with him. We purchased a Public Mobile SIM card and received the Canadian phone number. He has a banking app that requires 2-step ...

Add on not working

Hello, I've purchased a roaming talk/text package for 15 days. It shows up in my add ons in my public mobile account. I am now in the United states and I cannot call or text. Roaming is on and I've tried restarting my phone. Please help.

Resolved! I would like to keep my same phone # ….how do I do that ?

Resolved! Activation issues

Got an error while activating sim. Err 821. Cannot submit a ticket because I don’t have a PM phone number/account info/payment details required to be able to submit one.. because I haven’t activated an account. Tried on mobile, and get nowhere. Tried...

International travel

I'm traveling to the US from Canada soon. I see I have "Messages Usage: Unlimited International Text" on my plan. Should I leave roaming on? Does anyone know the best way to go about being able to text message Canadian recipients while in the US?

Resolved! Need to reset my payment method

I have lost my phone and need to cancel the auto pay method on my account and need to talk with the office personell

Manual porting out request to Chatr

Resolved! Roaming AT&T vs. T-Mobile

When roaming in the US, does roaming utilize both the AT&T and T-Mobile networks? I frequently travel to Alaska, where T-mobile does not operate, but AT&T provides LTE service. Does anybody have experience to suggest whether Public roaming will work ...

Payment

I paid for my phone yet still it isn’t active

Resolved! Points vs Rewards

Has anyone taken the time to figure out how the new Points system compares to the old Rewards system? TIA,

I can't access my voicemail

After I long press 1 or dial +1 followed by my phone number, my iPhone says "Error performing request, unknown error". I don't hear anything from my phone. Has anyone experienced a similar issue?

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